Rated 2 out of 5 by VacationWell Hotel Needs Major Update
The stairs to the room had wood rot, and were in need of dire maintenance. The umbrellas at the pool looked like they came from the Beverly Hillbillies storage locker, torn, ripped and hideous. We are 4 Star Elite and received a room overlooking two parking lots. This property does not treat their owners very well, and I would never recommend this hotel to anyone.
June 24, 2014
Rated 2 out of 5 by Capriccio Large villas, lovely grounds but little recognition of SPG status
Don't expect much actual SPG status recognition here as far as amenities, as this is a Westin resort property and not a typical Westin hotel. They also offer timeshares and are actively selling packages. The staff will sweetly ask you how you are, and will know all about the benefits of SPG status, but then they will tell you about no upgrades being offered, no late check out, no extra amenity offered, etc. as this is a resort property and the rules are different. This is a perfect property for large families. The food in all the restaurants is excellent, the staff in general is delightful and pleasant. the decor is conservative but comfortable with beautiful manicured grounds and fountains. Many of the rooms have barbecues, washer-driers, a kitchenette, etc. There are comfortable golf cart shuttles that will take you around the grounds and they are frequent and the drivers are really nice. However, I was horrified by the lack of cleanliness in the main pool, and I was told by staff that the pool had to be closed a few times for cleanliness/sanitary reasons due to all the children, which made notices necessary in the rooms about requiring diapers for children in the pool. As I had no children with me, I would not go near the pools after hearing about the pool sanitation issues, and it was over 120 degrees outside.
July 7, 2014
Rated 5 out of 5 by Thernandy Great place for family vacations
The Westin Villas exceeded my overall expectations! The Villa was clean and spacious and the beds were super comfortable. The pools were awesome and the slide at the main pool was a hit with my kids. The shuttles were great too. There was always one passing by every 20 minutes. Our first night we chose to walk from one end of the resort to the other. The grounds are well kept and beautiful. The rock waterfalls were a perfect place for family pictures. The arcade was also a great place to enjoy the nights. We are already planning our trip back. Thanks Westin for such great family memories!
June 29, 2014
Rated 5 out of 5 by roger33 great staff
Maria K. is one of the nicest people that has ever worked at the Westin Mission Hills since we have been going there. Extremely accommodating and went out of her way to make sure we received what we had requested. The resort was very well kept and every staff member that we encountered said "hi". May not sound like much but it lets you know that you are acknowledged.
July 3, 2014
Rated 5 out of 5 by Barbi1 We love this hotel
This is our favorite resort. We go every year and celebrate our anniversary. The villas are beautiful, the staff is just amazing!! So considerate, friendly and accommodating !
Thanks to all for a great stay!
July 2, 2014
Rated 2 out of 5 by LAweekender0302 Four Star Hotel with One Star Staff
The good: the Villa itself was well stocked, clean, and comfortable. My boyfriend and I wanted a short weekend retreat and chose the hotel so we could enjoy the pool and golf. The Dye golf course was in good shape and the attendants at the course were accommodating and helpful, providing insight as to which course they recommend playing. Unlike other reviewers, we did not have an issue getting shuttled around the resort in the golf cart service and were able to be picked up and dropped off easily. We enjoyed lunch at the Seasons Grill near the pool and overall would recommend the hotel, based on the rooms and facilities alone, to friends and family.
The bad: The staff at the front desk of the hotel brought down my entire experience during my weekend stay here. We had an issue with the keys and the lock at our Villa which took over 2 hours to resolve. During this time, we were stuck outside of our room for almost an hour, between waiting for staff who never arrived and walking back and forth from the front desk. When we were let inside, we were then stuck there because we didn't have functioning keys and couldn't leave until we got some, which took another hour. Every staff member I spoke with during this experience, minus one man who brought keys to my villa and gave me the name of a manager I should talk to, gave me the feeling that they couldn't be bothered to help or that I was somehow inconveniencing them by needing their assistance. I felt ignored, minimized, and was extremely frustrated at how my situation was not addressed in an expeditious manner. We wanted to enjoy a nice weekend getaway, our first vacation of the summer, and the staff completely soured our experience.
When I finally spoke with a manager, I was beyond frustrated. By the time the situation was resolved, we had canceled our dinner reservations, hadn't eaten since lunch time, hadn't showered after the pool and golf, and room service had stopped their in-villa delivery. Ultimately, we enjoyed the hotel itself, but because of the issues with service, we're not in a hurry back to this location and may stick with other Westin locations in the future.
June 30, 2014
Rated 3 out of 5 by Birdie4762 Not the best stay, bummer
It was our anniversary and my birthday weekend. Unfortunately our 1st morning started without a shower and had to leave with a bird bath. Shower did not work. Yes it was fixed when we returned to our Villa 7 hrs later. Parking was hard to find if you returned late in the evening. The staff outside maintenance used blowers that moved away all the sand from the walkways onto your cars that were parked. This stay I must say, wasn't the best.
June 3, 2014
Rated 2 out of 5 by jbush tough weekend
This was my 3rd or 4th stay at these villas. i had alot if troubel this trip.
1. no hot water in my shower. i called and they said someone fixed it. i checked it later and it still did not work. i should have reported it again but i did not.
2. i was sleeping at the villa pool and the waitstaff kicked by chair to wake me up so he could ask me to pay the bill. i was not happy.
3. when checking out i called the front desk and asked for a person to help me carry the bags to car. i was assured they have this service. i called twice and they promised me someone was coming, no one came. i waited 30 minutes
4. i hat that you chareg $15 for parking and i can never get a spot near my room. this combined with the lack of bell service makes it hard to come and go. either dont charge for parking or have assigned spots near each villa.
i had a nice vacation despite the villas and the westin service.
May 30, 2012