Rated 4 out of 5 by Birthday68 What a great place!
Comfort was at the top of my list. This resort has exceeded my expectations for that.
November 19, 2014
Rated 5 out of 5 by AZGF Great Hotel but staff could be more informative.
Great Hotel but staff could be more informative. When we checked in there was no info on the internet or the check out process. The last time we stayed there was an e-mail invoice. When we asked about area restaurants we were referred to busy concierge. Another staff employee stepped up to help us.
November 6, 2014
Rated 2 out of 5 by jbush tough weekend
This was my 3rd or 4th stay at these villas. i had alot if troubel this trip.
1. no hot water in my shower. i called and they said someone fixed it. i checked it later and it still did not work. i should have reported it again but i did not.
2. i was sleeping at the villa pool and the waitstaff kicked by chair to wake me up so he could ask me to pay the bill. i was not happy.
3. when checking out i called the front desk and asked for a person to help me carry the bags to car. i was assured they have this service. i called twice and they promised me someone was coming, no one came. i waited 30 minutes
4. i hat that you chareg $15 for parking and i can never get a spot near my room. this combined with the lack of bell service makes it hard to come and go. either dont charge for parking or have assigned spots near each villa.
i had a nice vacation despite the villas and the westin service.
May 30, 2012
Rated 5 out of 5 by SanDiegoGal Beautiful Property!!
Was greeted at the front desk by Jacob who was very friendly, attentive and used my name. He noted that I was an SPG member and gave me an upgrade which was much appreciated. The following morning upon check out, I was again greeted by name by Jacob! I was impressed that he remembered my name. Great customer service! The property itself is beautifully landscaped and well kept. Great walking path alongside the golf course and the surrounding scenery was breathtaking.
September 24, 2013
Rated 5 out of 5 by Lilia This hotel has GREAT staff!
this has to be one of the best places i've stayed in, in a LONG time! When we checked in our room it wasn't ready but the front desk clerk, was very polite and told us we had full access to the pool and surrounding. Our kids had a blast on the water slide.
** one thing that caught my attention was the housekeeping crew was SOOOOO NICE!!!! i give them props!!! every single housekeeping we ran into acknowledged us with good morning etc. SOOO NICE!!
August 15, 2012
Rated 5 out of 5 by Bob23 Excellent facilities and staff
I chose to stay at the Westin Mission Hills when welcoming my son home from Afghanistan. We spent a few days reconnecting in Rancho Mirage. I didn't expect the place we stayed to have such an impact on our time. The grounds and amenities are truly first class and offered plenty options without leaving the grounds. Yet it was the staff who made the difference, they are the best I have experienced. From the front desk staff who handled special requests, to the kind and attentive waitress at the breakfast cafe, to the accommodating housekeeping staff we encountered, we were pampered. I will definitely return to the Westin Mission Hills Resort.
October 6, 2013
Rated 4 out of 5 by Linda03 Beautiful grounds
On check in room not available
Waited to be called for check in but no phone call
Checked in at front desk 4 hours later and one room was ready. Adjoining room told not ready.
Sat in the room until 4pm and no phone call.
Called the front desk and we were told the adjoining room was now ready. No one had entered the room. It was ready the entire time. Then told someone would bring the room key. 30 minutes later still no key. Went back to the front desk to get the key! Terrible check in.
March 20, 2013
Rated 2 out of 5 by Yogi Dated and Inflated
After my second stay at the Villas the foremost impression is of a dated and shabby property staffed with employees who try too hard to impress you with the false notion that somehow this is a luxury property - it is not.
The villas themselves are dark - the decor is utterly drab and non-descript - the food is average at the most generous - and the pool is overly charged with loud music and an obnoxious DJ.
Really, outside of the Pete Dye course which is a fine and fun resort course - there is little to recommend or reason for the staff to act as if they are doing you a favor.
In my 7 years as a platinum traveler with SPG - this last stay at the Westin Misson Hills Villas was one of the most disappointing.
I'm always willing and often give a business the benefit of the doubt - but in this case not - and I won't be back.
March 18, 2013