Rated 5 out of 5 by Mag10 Repeat Visitor
It was our third time staying at this hotel and we were not disappointed again. The staff throughout the property were so friendly and welcoming. I would like to thank Juan who greeted us when we checked in. He was able to accommodate us beyond expectations, which made our holiday that much better. My husband enjoyed the workout room, golfed at both courses, used the driving range, while I spent time at the spa (love the quiet area with hot tub outside), had the yoga room to myself behind the spa, walked, met friends over lunch at one of the hotel restaurants and enjoyed a daily latte while I sat and read at one of the quieter pools on the property. We enjoyed our barbeque on our patio for dinner but also went out for occasional meals choosing one of the several restaurants on the property - again the staff were very good. A great location with no complaints. If I had to add one it would be the music around the larger pool - loud and not my type of music. That was easily solved by going to a smaller, quieter, pool.
Rated 5 out of 5 by ShellW43 Family Friendly
We were so pleased with our stay at the Westin Mission Hills Villas. The villas are so great for families to enjoy a vacation. The service is excellent and I felt that the staff would do whatever they could to accommodate our stay. They pool is a great balance for children and adults, with the water slide and then quiet areas for adults to relax.
Rated 5 out of 5 by Sam66 A Lovely Property
We enjoy our stays at this property, we find it very relaxing and comfortable and the staff are always so pleasant.
We did have one odd experience in dealing with the on-site Italian restaurant. We didn't want to go off property for a nice dinner on short notice for Valentine's Day, so we figured we would try the Italian restaurant. Via Open Table, we saw that we were able to secure an 8:30 pm table for 2, but when we called the restaurant directly we were told there was no opportunity to get in before 9:45 pm. We explained to the hostess who answered the phone about what we saw on Open Table and she maintained there was no availability earlier than 9:45 pm. So we booked via Open Table and arrived at 8:30 pm to see at least 15 tables unoccupied. This is the only reason our rating on "Staff Met My Needs" is less than excellent. We just found it odd. Our meal was nice and I don't want to detract from that. We had a lovely bottle of wine as well, and our waiter, Juan, was really personable and helpful. Juan comp'd us one of the Valentine's Day desserts, which was a very nice touch.
During the meal, an artist by the name of Michael Keeth was playing, and he was amazing, his voice and choice of song set genuinely enhanced the mood, we really enjoyed his music! We also enjoyed the music on the patio the night of February 15 (I apologize for not remembering the duo's names), it was so enjoyable to relax outside with some great live music that night as well!
Rated 5 out of 5 by Rob44 Lovely Stay, Lovely Place
This beautiful hotel features a stunning view of the mountains and a lush golf course. We were thoroughly enthralled by the amenities. The staff was gracious to us and generously helped us celebrate our 47th Wedding Anniversary with a gift of toffee and a bottle of wine. This is not our first trip to the this hotel; and it will not be our last!
Rated 5 out of 5 by rds15 Hotel Staff
The Villa's and the Golf Shop employee's are wonderful! We experienced this resort for the first time and will be back!
Rated 5 out of 5 by Fabfour Best in Class - Staff and Villas
Our family of 4 enjoyed a fantastic time at the Westin Mission Hills Villas.
Arriving from cold Calgary Alberta, we were looking forward to our getaway.
The Villas are immaculate and well maintained and the property is beautiful with wonderful views and paths. It is all you would expect from the Westin brand but with more...
What really takes this property to a higher level is the staff. At this property they are truly the HEART OF THE HOTEL.
Alex and the front desk team are hospitable and approachable and make a genuine effort to provide best in class service. I was so impressed with the "CAN DO" attitude. Thank you to Alex and the team for your attention to detail : Crystal, Christina, Maria and Jacob.
The pool is amazing with the best water slide - not just for kids, but all ages. It is a blast. A special thank you to Steven and Ricardo.
Our family left the Westin Villas refreshed and relaxed with many fond memories. We are excited to return next year!
Well done Westin!
Rated 5 out of 5 by linda10 Way to redeem itself
My recent stay was wonderful! I had a not so great experience back in July and wrote a disappointed review. I was immediately contacted by the resort's director of operations who wanted to hear more about my experience and try to make amends. He was sympathetic, sincere, and so very friendly. He invited me back and set me up in an upgraded villa. When I arrived, there was a lovely note and basket of goodies waiting for me. The villa was beautiful, comfortable and everything I could have hoped for. His service and follow-through was much appreciated and definitely unexpected. One would think that such a large company wouldn't respond or care about a little review by one person. But they proved me wrong and turned me into a loyal customer! I would recommend this place to anyone and plan to turn this location into my go-to weekend getaway destination.
Rated 5 out of 5 by Bob23 Excellent facilities and staff
I chose to stay at the Westin Mission Hills when welcoming my son home from Afghanistan. We spent a few days reconnecting in Rancho Mirage. I didn't expect the place we stayed to have such an impact on our time. The grounds and amenities are truly first class and offered plenty options without leaving the grounds. Yet it was the staff who made the difference, they are the best I have experienced. From the front desk staff who handled special requests, to the kind and attentive waitress at the breakfast cafe, to the accommodating housekeeping staff we encountered, we were pampered. I will definitely return to the Westin Mission Hills Resort.