Rated 5 out of 5 by Jimbo Another excellent Westin hotel
This hotel has wonderful features which include the most comfortable room with the amenities that go with it. Particularly outstanding is the health club and the Penn City Grille and Fish Market.
February 25, 2013
Rated 4 out of 5 by christim hotel was good BUT...
had 3 rooms reserved. called ahead at 2pm. all rooms are ready. get there 1 room ready. had to wait till 5pm to get the other rooms. they gaurentee 3pm check in. other than that, overall good.
August 17, 2012
Rated 3 out of 5 by MMcQ Westin - I am shocked!
I feel the need to preface this review by letting readers know that this was not my first stay at a Westin, but my first at the Pittsburgh Westin. In my experience, their standards of quality are top notch. Hence, my surprise by what I found in my room...
The rooms left quite a bit to be desired. My room smelled...old. I spent a while trying to place the smell, and my best guess was that it used to be a smoking room where either the carpet, linens or furniture wasn't replaced. It wasn't an overwhelming smell of smoke, but it was definitely funky. Once I got home I realized that all of my clothing smelled like the room did.
The second thing that really put me off was that ALL of the linens and towels were no longer crisp white. They are now a shade of beige, indicating that they have been permanently dirtied and need to be replaced. They smelled of bleach so they were clearly clean, but at their life limit. One of the towels was actually stained...not something I ever expect to see at a Westin.
The third thing was that when I went to take a shower in the morning (5:30am), the water was luke warm at best. I got out of the shower, waited a while and tried again. I had plenty of hot water the second go around. Thank goodness I woke up early and had the time to wait. This is the first time I have ever experienced that in a hotel, and certainly didn't expect it to be from a Westin.
Although the room was subpar, the staff is FANTASTIC! If the hotel replaces linens and towels, does a thorough cleaning of the rooms (replace what needs to be replaced to rid the smell!) and adds some hot water tanks, it would have been a 5/5 rating.
February 7, 2014
Rated 4 out of 5 by SteelersFan Lacking amenities
This facility has great location and friendly, efficient staff. The room was comfortable but was, in my opinion, lacking 2 important things: a fridge and a fully-functioning TV remote.
August 12, 2013
Rated 4 out of 5 by Allen No allergy free rooms
When I asked for an allergy free the room, the staff de-feathered the room, but that was all. Other chains are replacing the heavily perfumed soap and shampoo with fragrance free products.
May 10, 2013
Rated 4 out of 5 by DLDM Friendly Staff/GO STEELERS
My request for extra towels was not a problem. They were delivered directly to the room! The shuttle service to and from the Steelers game was AWESOME!! Thanks for offering this service.
October 31, 2012
Rated 3 out of 5 by Jones No Hot Water, No Internet
Everything with the hotel was alright except for the fact that the internet was very bad and it took forever for the water to get hot everyday. I have to take a cold shower many nights.
April 10, 2013
Rated 2 out of 5 by padaddy Needs Updating
The guest room I had at this property was just simply an average hotel room - not at all what was expected of a Westin property, which I think of as a significantly above average chain.
February 19, 2013
Rated 5 out of 5 by lnth2013 Pleasant
My stay was very comfortable and convenient. The fitness center was great to have also, as that is very important to my lifestyle.
October 30, 2013
Rated 4 out of 5 by Pittsburgh69 LOCATION IS FABULOUS
Great location. Staff was friendly from start to finish. Our room was upgraded to a corner room suite at no additional charge or point value. Seemed to be a slow weekend in downtown.
October 24, 2012
Rated 4 out of 5 by Rosemary27 Great hotel - Needs more access to water
A comfortable place to stay with nice views and friendly staff. My only complaint was the lack of easily visible drinking fountains or sources of water in the lobby area.
September 20, 2013
Rated 5 out of 5 by Estrea22 The hotel was well equipped for a convention
All aspects of the needs of a convention were met. Rooms and services provided were excellent.
December 10, 2013
Rated 2 out of 5 by andy water glasses
you are the Westin - major brand. How about using real glasses instead of plastic wrapped plastic glasses. That smacks of low end hotels and does not meet your green standards.
June 17, 2013
Rated 5 out of 5 by VisitPitt Staff and location are great.
This is a great downtown location. The staff are very professional and definitely go out of their way to meet the needs of the guests.
November 12, 2013
Rated 5 out of 5 by barbiedoll hotel was great
we really enjoyed our stay. staff was very friendly and helpful. food was delicious and plentiful. room was really comfortable
November 18, 2013
Rated 5 out of 5 by danaaxd hotel was lovely!!
this stay was for large, black tie wedding in Pitt.
EVERY DETAIL was taken care of by the Brides family and the hotel. We enjoyed out stay sooo much! thank you all!
July 16, 2013
Rated 5 out of 5 by WinfieldSH Wonderful Hotel
Once again I really enjoyed my stay at the Westin in Pittsburgh. The staff was very pleasant and helpful. Great location. I will stay there again when in Pittsburgh.
March 24, 2013
Rated 1 out of 5 by lucky4 very disappointed
room service burned the pizza that we had ordered. No microwaves no refrigerator no family friendly pool. rooms weren't ready at check in time. pillows were dirty
July 15, 2013
Rated 4 out of 5 by BobbyR Exceptional Customer Experience
This stay was fantastic. The staff was extremely attentive inspite of the 500 people convention being held at the hotel! The room was great as was the food.
July 29, 2013
Rated 4 out of 5 by Wagtime21 Adequate, comfortable hotel, great pizza nearby
Recommend Pizza Parma for take-out (Penn Ave. at Ninth Street). Hotel Grille was not open in the evening for casual fare.
November 6, 2013
Rated 5 out of 5 by SusanneK Great business travel experience!
I stayed at the hotel for a multi-day business event. The rooms are comfortable, clean and beautifully decorated. Meeting facilities are top notch. Thank you!
January 17, 2013
Rated 5 out of 5 by Barb Great place to stay
Everyone was very helpful and the room was nice and beds very comfortable, only got to stay one night, but love the convenience to the convention center too!
February 10, 2013
Rated 5 out of 5 by NAT2MJM elevators
fix your elevators
I had to have a staff member run it for me
the tip on foursquare is get a low floor due to elevator issues
Why no shuttle to the airport?
April 1, 2013
Rated 5 out of 5 by olmec this hotel has style and warmth...
great location and walking distance to
central business district activity.
for me the august wilson center across
the street.this was pure joy for me.
October 2, 2012
Rated 4 out of 5 by KClark5 MK Career Conference
The hotel was great, bed luxurious and staff wonderful. I did, however, think some of the appliances and pieces were dated. Overall I would recommend.
March 25, 2013
Rated 4 out of 5 by Bar0 Nice place to stay
The hotel shows some signs of older decor but makes up for it with cleanliness and a great staff.
I would and will stay there again.
October 3, 2013
Rated 2 out of 5 by Guest3445 Clean hotel, horrible to no internet access
Pristine accommodations but absolutely horrible internet access. For the price paid per night, I'd expect much better internet access. It took roughly 15 minutes simply to check a few email messages (had to connect, it would disconnect every 60 seconds or so, would have to finagle access again by moving around to find a spot with service, then repeat the cycle). They offer various upgrades for "high-speed" internet access for charge. If they advertise "free Wi-fi in rooms," then I'd expect that connection would be sufficient to sustain moderate web browsing for an unlimited amount of time. I brought this up with one of the managers and he seemed surprised at my complaint though I know from several other people that the internet problems were similar for other guests--different floors, different parts of the building. The way he offered to remedy the problem was for me to pay for the high speed internet and he promised he would comp that later--without that being in writing, it wasn't something I wanted to add to my bill and have to dispute later (unnecessary headache). Seems like they should have a better way to deal with the problem.
November 4, 2012
Rated 5 out of 5 by bryann27 Impecable Stay
Beautifull grounds, incredible staff members; this hotel has it all....
December 2, 2013
Rated 5 out of 5 by Shag2 Good fit
Good fit for the Convention center. Rooms were good size. Some water spots in rooms. Restaurants food was good. Staff was friendly and helpful.
August 9, 2013
Rated 2 out of 5 by mtsw needs improvement
Two rooms from elevators and I heard them all night. Shower feature never would return to bath function. No hot water when i had a 3:30 am wake up.
May 19, 2013