Rated 3 out of 5 by PricelessStudiosPhoto Traveling for Business
We stayed at the Westin as we were hired from out of town to photograph a wedding there over Labor Day weekend.
Located in the middle of Pittsburgh the hotel is close to plenty of restaurants and other attractions. That being said, we heard traffic and noise at all hours - even staying on the 19th floor.
Parking was an additional fee of $20 per day which we were unaware of when we made our reservation and had to be paid every time we took our car out of the parking ramp to travel over the weekend. This added travel time and hassle when we had to meet up with the bride and groom or head to the church location for the wedding.
The restaurant was delicious and we truly enjoyed our dinner there.
The hotel staff was very friendly - from the housekeeping we passed in the hall way to the front desk staff. The wedding staff on the day-of was also friendly and very helpful.
On the flip-side, there were stains on some of the towels that were in our bathroom which is a pet peeve of mine. There were scratches and gouges out of the counter top in the bathroom. The back side of the bathroom door had some of the wood and paint missing and there were scuff marks on the walls. For the rate we paid for that room, I felt disappointed to notice these details.
September 2, 2014
Rated 5 out of 5 by Jaminh65 Great week
I was at the Westin Pittsburgh convention center for a week. It was a wonderful stay. The gym was top of the line which I loved. The staff was very friendly and helpful. The only part I didn't like was all of the pillows were soft. They were too soft. I would have liked at least one set of firmer pillows. Also, the rain shower may not suit the needs of African American women. I was alone but if my wife and kids were there it would have been difficult to shower without getting hair wet.
August 9, 2014
Rated 5 out of 5 by Meistoshort Nice Hotel
I did not get a king bed as expected. There was a water bottle under the bed. Otherwise, very nice.
August 12, 2014
Rated 5 out of 5 by SLK79 Awesome
My stay was great! Friendly service, great rooms and accommodations! The bed was just as described, heavenly! Great job!
August 11, 2014
Rated 5 out of 5 by 3ngineer1 Conference Destination for Pittsburgh
As a frequent business traveler I know how difficult it can be when things do not go as planned. You can plan for the best but eventually the airlines will lose your luggage, and with every trip you take your odds of this happening improve :(. The Westin staff made waiting for my luggage and everything easier. The facility is clean even though it has a touch of old world charm. Enjoy
August 5, 2014
Rated 4 out of 5 by Dunk1 Sauna and Steam Room to Good!
A hotel with a sauna and stream room. You can't beat it with a stick!
August 27, 2014
Rated 5 out of 5 by lightenig Everything was great!
The shower was beautiful and wonderful!!!!The only negative is the wood furniture needs replaced. It was in poor condition. We thought it is time to replace damaged chest, end table and desk. Otherwise, our stay was wonderful and the David / Griffin wedding was beautiful.
August 6, 2014
Rated 5 out of 5 by icki Let's Go Bucs
Great place to stay when rooting for the Pirates.
August 8, 2014
Rated 5 out of 5 by Gasyama Excellent Hotel
Always enjoy staying at this hotel.
August 5, 2014
Rated 3 out of 5 by Paul757 broken coffee maker and smelly towels
I stay at this hotel often and generally I'm happy with the accomodations but this trip I was disappointed. The coffee maker in my room didn't work the first morning and I left a note (with a tip) asking them to replace the coffee maker since it didn't work. They replaced the coffee maker, but with another machine that didn't work! Very frustrating to wake up to that. Also, the towels smelled a little funky, almost like mildew. Leroy at the bellstand is great though!
August 20, 2014
Rated 5 out of 5 by OmegaFoxGoku Stay During Anthrocon 2014
Overall, I have nothing negative to say about my experience- all components, between the cleaning staff, reception, cooks, and all other employees were top-notch. Excellent establishment i'd recommend to friends and family who are staying in the city.
July 8, 2014
Rated 5 out of 5 by rfghjkl Great for health and fitness
This hotel has a well equipped gym (even toys like bosu balls and foam rollers, in addition to the typical machines and exercise space). Also, the room service menu is conscious of health and includes a variety of delicious, healthy meals.
August 1, 2014
Rated 5 out of 5 by ALMSLP My recent stay 7/24 -7/27
My stay was Excellent. I was greeted by your hotel valet Shawn Cole, who was most helpful in allowing this small town lady to be comfortable in checking in, exploring restaurants and having a great time while I attended the ASHA Conference. Thank you. My only disappointment, there wasn't a hot tub and the toilet in my room "ran", it needed a new rubber stopper.
July 29, 2014
Rated 5 out of 5 by MuBu WCC Pittsburgh Staff Make This A 5 Star Location!
Personable, Inviting, Responsive, Resourceful, Hard Working, and Patient easily describe the staff I encountered on my combined business/family trip to Pittsburgh. Whether it was Marvin's welcome to the hotel and daily greetings that made us feel like royalty, or Lafayette showing the highest standards of excellence in his thorough removal of any down or feather items from our suite to keep a highly allergic guest comfortable, or Tim's cheerful and personable nature that had guests in his hotel shuttle singing along (in harmony, no less) to the music he provided, this hotel has given us wonderful and lasting memories of our time spent there.
The service and food at The Original Fish Market and the Penn City Grille were exceptional and many thanks go to our servers for answering numerous questions about the menu and making excellent recommendations for our meals.
Thank you Westin for employing an exceptional group of people that, even in a large facility, made us feel like family.
July 30, 2014
Rated 4 out of 5 by Pjp1 The location is perfect.
The distance to the coliseum was great for the truck competition. The river, train bridge, the ball parks, and the downtown area were all special in there own unique way.
August 22, 2014
Rated 5 out of 5 by Daddyshome Great Location
I love the location and quality of this hotel. I have not stay here since 2008, but the quality has not changed. We only had one glitch and that was a request for toothpaste. It seems the page they send did not go thru so I had to call decline because we had to leave for the day. A moment later the delivered the toothpaste as we were closing our door to leave. That was impressive. Great access to the highway for Ross Park mall and the water front. Walking distance to the strip too.
July 23, 2014
Rated 5 out of 5 by SCUP49 Excellent Service and Location
Everyone, and I mean everyone, made me feel welcomed without overdoing it. I truly appreciated the wireless access as a guest and the Starbucks coffee in my room. I took advantage of the green program (not having room serviced each day) and commend you for doing that. I appreciated having coffee-to-go after breakfast (the eggs benedict with salmon--terrific) and an apple to take with me. Room service was exceptionally prompt and, again, very tasteful food. The folks at the Fitness Center were very attentive and the Center itself very clean and good smelling. Having access to a shuttle to take us to landmarks and venues was over the top. I truly, truly enjoyed my visit with you! Please know that every member of your staff performed above expectations.
July 18, 2014
Rated 3 out of 5 by LadyLady Bab Valet service
We enjoyed staying at this Westin but were very unhappy with the valet service. Our car was scratched on the front and back bumper and it was obvious that they hit a pole.
August 21, 2014
Rated 5 out of 5 by RestedSLP Great hotel. So comfortable, loved the comfort of the bed and the bathrobe.
Excellent. I really felt welcome and enjoyed my stay.
July 29, 2014
Rated 4 out of 5 by tiredtraveler2014 Front Desk Supervisor Shines
My first of 4 nights at the Pittsburgh Westin was disrupted by drunken party-goers who roamed the halls for hours until 3:00 am. The night staff failed to take appropriate action despite my 3 phone calls. The next morning, I complained to the front desk and the supervisor handled my complaint with style and courtesy. I was duly impressed. He turned my opinion around 180 degrees. Well done!
August 17, 2014
Rated 5 out of 5 by Kathy78 Fabulous Stay for Paul McCartney concert
I enjoyed every mooment of our stay at the Westn. I worked with Pam Perlow to secure the reservation and she was very prompt and professional with completing the reservation. The room was immaculate and the housekeeping staff very personable. The check-in process was very quick and was appreciative of having a late check out and early check in.
July 24, 2014
Rated 2 out of 5 by SPGPlatinumMember3053 SPG Members Look Elsewhere
I have stayed at this hotel consistently over the past three years and have accumulated over a hundred nights in this hotel. Over the course of the last year I have had consistently bad customer service, trouble attaining rooms, and have not received a single upgrade at this hotel. Some of the in-room wait staff, concierge and valet staff are the friendliest and most accommodating people on the planet however, management and the front desk associates are the worst I have ever seen at a Starwood property.
If you are a SPG member this is not the property to stay at. Sure, it is convenient in terms of location but you are going to give up a lot in amenities that you work so hard to get. Specifically, in terms of upgrades and difficulty in getting pleasant assistance in anything you need at this hotel. If you are a SPG member looking for your amenities, look to another hotel. Upgrades are never available. Management says it's because of occupancy rates but I have been at this Westin in the winter months when conventions are at the minimum and have still not received an upgrade.
Secondly, the customer service and front desk personnel are consistently unfriendly and unpleasant to the hotel guests. At one point this year, I actually witnessed a manager yelling at a guest in front of a line of other guests at the front counter. This is totally unacceptable and the customer service at this hotel is atrocious to say the least.
I would not recommend this hotel as the service has been subpar for that of a Starwood property (for some time now) and it offers absolutely no benefits to its SPG members besides your free bottle of water. Out of all the Starwood properties that I have stayed at over the course of the last three years, this hotel is by far the worst when it comes to courtesy at the front desk / from management and ease of booking.
SPG members I would encourage you to look at other Starwood properties in the area as they offer better customer service, more availability for room upgrades and additional amenities.
Based on these continued experiences, I will not stay at this hotel again.
June 13, 2012
Rated 5 out of 5 by Teddy1 The best beds ever
I love going to the Westin Hotels as the
beds are truly heavenly,,,the hotels are always super clean.
July 21, 2014
Rated 4 out of 5 by gwynr good place to stay
location was good for a center base of activities. I was disappointed that there was no SPG lounge or useful amenities. complimentary wifi was helpful
August 15, 2014
Rated 2 out of 5 by Tammy37 Would never go back there again
I booked this hotel because it had a great star rating. Well although the hotel was nice, I was so disappointed about the staff! Didn't feel welcome there. There was a volleyball tournament somewhere so alot of the teams stayed there! There were so noisy and rude and the parents were just as bad. I called the front desk twice the first night we were there because the girls were bouncing volleyballs in the hallway, talking so loud, running through the halls and the parents didn't say a word or whoever the chaperones were. The front desk said they would send security up but I heard them for another hour before it finally stopped and the second night was just as bad I didn't sleep. I understand there are things going on but when someone goes for a getaway you should get rest. I didn't sleep well either night.
Then I told them at the desk when I checked out about how my stay was not pleasant the lady at the front desk just looked at me! I feel something should've been done. I've never stayed in a hotel that was that noisy!!!! Never will go back there
May 27, 2012
Rated 4 out of 5 by treecem .Great Facilities
The hotel can handle large conferences with ease. The rooms were nice but, as I have experienced with several hotels, the HVAC lacks good control. Regardless of the thermostat setting the room could npot maintain temperature. They have this cute little slot where you place your room card that allows you to control the room temp. It didn't matter because even with it in the room thermostat said it was at 62 deg F, my thermometer said it was 72. However, one night it did start to cool down to a lower temp but then it went back up. Not very consistent room temperature.
August 4, 2014
Rated 5 out of 5 by SCUPtraveler Best location for convention center
This hotel has a covered walkway between it and the convention center. Since there is frequent rain at this time of year, that was very helpful.
July 17, 2014
Rated 3 out of 5 by DisappointedInPittsburgh Series of Disappointments
Few SPG benefits offered (internet, drink at bar, or points). Not very generous. No Concierge Lounge. No breakfast.
Cleanliness seems to be an issue. Bathroom towels (replaced daily) typically had stains. At least one pillow case had stains and that was not changed ALL WEEK. Bathroom floor seemed dirty and sticky.
Parlor attached to bedroom was also disappointing.
We really expected better from a suite at a Westin.
August 9, 2014
Rated 1 out of 5 by UnhappyPlatinumMember Terrible business hotel. It's a trap for loyal SPG member
As a platinum SPG member 5 years in the running, I have stayed in numerous SPG properties and have always been a fan of the Westin brand. I believe the Westin Convention Center in Pittsburgh is perhaps the worst Westin Hotel I have ever set my foot in.
First, as a platinum member, I have never ever been upgraded for 8+ weeks in the Westin Convention Center. Not only did the hotel not upgrade me, I was "down graded" from King Size bed, which my company usually reserve for me, to rooms with two double beds. I tried to voice out my complain the first time around, but received no attention from the hotel staff. Due to my hectic work schedule, I was too tired to complain again.
Second, the cleanliness of the room is very questionable. 90% of the rooms I stayed in smelled. The higher the floors (particularly in the SPG member floors) the stronger the smell. There's one night I had to call the janitor to come in a spray the air freshener twice. Five minutes later, the smell crept back in. I don't think the hotel ever bothers to clean the carpet. The scent just soaked in the carpet and the walls. It got so bad that I had to buy a Febreze and freshen up my room.
Finally, what can I say about the food? While I enjoyed the service from the staffs who delivered my food, the food was some of the worst hotel food I have ever tasted. It's really a shame that I had to work through most of the dinners. Otherwise I would rather each McKinsey over Westin's food.
Call me a sucker for SPG points, but everyone has a limit. I hope someone at SPG corporate reads this review. I really hope that someone can do something about the quality of this Westin Hotel. Please don't let it tarnish the Westin brand.
February 22, 2012
Rated 3 out of 5 by GR214 Issues with the elevators
On several ocassions throughout my four night stay, there were multiple issues with the elevators not working properly. Out of the 5 or 6 available, there were times when only one was working.
August 12, 2014