Rated 2 out of 5 by Steelers2735 Below the Line
A few issues we encountered:
1. Asked for a room with two queen beds and was told there were none. After I had been given my keys, the party next to me was given a room with 2 queen beds.
2. Room smelled poorly.
3. I asked for a roll away bed. Was told when checking in one was on the way. An hour later I asked where the bed was, was told they are checking on it. An hour and a half later, at 10:00 pm, I called again. when I finally received the bed, the staff member apologized and said he had never been contacted until my last inquiry.
4. Never received a confirmation email. I had to call and was finally sent one. When I did receive it omitted the room rate. When I received my bill, I was charged $100.00 more than what I anticipated. My fault for not insiting on having the rate to begin with, lesson learned.
November 11, 2013
Rated 5 out of 5 by Srquarry The place to stay when in Pittsburgh.
The Westin is my home away from home when I travel to Pittsburgh.
The rooms and the facilities are excellent.
The staff could not be more friendly and professional.
5 Stars across the board!
November 8, 2013
Rated 4 out of 5 by Wagtime21 Adequate, comfortable hotel, great pizza nearby
Recommend Pizza Parma for take-out (Penn Ave. at Ninth Street). Hotel Grille was not open in the evening for casual fare.
November 6, 2013
Rated 5 out of 5 by Guest7912 Great facilities and location
We stayed during a convention. There was a bit of a miscommunication with our group booking, but the staff cleared it up quickly for us. They continued to be very courteous and pleasant when we checked in and throughout the stay - thank you :) Food was great, excellent breakfast buffet, Fish Market restaurant (relaxed, higher-end dining) in the hotel was excellent - food and portions were worth the prices. Very pleased that we had the use of a complimentary hotel shuttle bus when we all wanted to go for dinner outside of the hotel (goes within a mile of the hotel) - it got us all to the best spots to eat, etc, and since the hotel's location was so great, this was perfect. Theatres, shopping, parks are all close by - everything within walking distance. Convention facilities were great too. Will be happy to recommend and stay again.
November 5, 2013
Rated 5 out of 5 by kika69 Super Stay
Renee Ross was great and no complaints just elevators but there were a lot of us.
November 5, 2013
Rated 5 out of 5 by MeePoon Excellent Service at the Westin Level
This was my second stay at the Pittsburgh Westin and it was an absolute pleasure thanks to the manager, Dina Gaudio. We had some issues with our room reservation and type of room during our first stay that was so disappointing that I did not want to stay there again. Dina went out of her way to check on our reservation and to ensure we were very comfortable during our stay. Dina's customer orientation, attentiveness to assuring the Westin brand, professional and warmth made our stay exceptional. thank you!
November 4, 2013
Rated 5 out of 5 by lnth2013 Pleasant
My stay was very comfortable and convenient. The fitness center was great to have also, as that is very important to my lifestyle.
October 30, 2013
Rated 5 out of 5 by PittTraveler10 Two Examples of the Gold Standard
This hotel makes me feel welcome at every turn! They have exceeded my expectations and set the new standard for customer service!
Example A: One day after I checked out of the hotel, I became very ill. I had to check back into the hotel because I could not make it home that evening. The front desk was excellent in accommodating me. When I called for room service the investigated to see if they had chicken noodle soup or could make some, they suggested food that would make me feel better. Then, when the room service delivery steward could not reach me when knocked on the door (I had run down for some medicine to the first floor) he was so concerned he was on his way to get security before he ran into me in the hall.
Example B: When I checked out last week, I realized I forgot my toiletries bag the next morning. Not only was the customer service/sales team able to locate the items in the lost and found, they also let me know I left a sweater. When I arrived this evening, the items were already in my room.
Amazing! The staff at this hotel is warm, friendly, and kind. Each person seems to have been waiting all day just to see you and they are so happy you are there. From the valets, to the courtesy shuttle drivers, to the front desk, to the bellmen, to the gift shop staff - are all here to make sure you have a great time. This tells me the hotel management is top notch and doing something right! I feel lucky to be able to stay here.
October 28, 2013
Rated 5 out of 5 by mariop October Stay
The staff where very helpful, curtious and friendly.
October 28, 2013
Rated 2 out of 5 by TonyC2013 Hotel lobby smelled like frabege and room was worse, possibly masking cigarette smoke
A smelly, tired facility.
October 25, 2013
Rated 5 out of 5 by Pano6969 The employees were very good to us
The check in was quick and painless, we had made a request and it was handled with no issues. This made our injoyable and the service we received was great.
We had breakfast at the hotel and that service was also great, our server was pleasent and prompt. The food that was available was plenty and fresh.
We visit your hotel at least once a year and has always been the best. We have tried other when your place was unavailable and the service and accomendations have not been the same . That's why we try to come to hotel whenever we are in town from Canada.
October 23, 2013
Rated 4 out of 5 by JenJen3 My first stay at the Westin
My family stayed at the Westin Pittsburgh for the first time to see the Steelers play. I loved the convenience of being able to walk to Station Square and Heinz Field. There were good restaurants and shopping within walking distance as well. The hotel is very nice, rooms very clean and bedding comfy. The staff were all very friendly and helpful. We will definitely stay here again.
October 23, 2013
Rated 5 out of 5 by Mike168 Met Expectations Again!!!
This is the second time I stayed here when traveling to Pittsburgh & once again, I received friendly welcome, clean room & great food at the restaurant. I brought a friend this time & I am sure you have gained a new guest.
October 22, 2013
Rated 4 out of 5 by Kellumbear First Time in Pittsburgh
I was worried days before check-in, but this Westin proved it's belonging in the SPG chain! The breakfast was great, the views were amazing, and what a workout room! Only downside, I wish the workout room stayed open longer :(
October 13, 2013
Rated 4 out of 5 by DDE123 Nice Hotel
Very nice hotel in center of town next to conference center
October 7, 2013
Rated 4 out of 5 by hsl3 Some logistics need addressing
The hotel offers a $5.00 cash reward for every day the room is not cleaned. This is a great idea. However logistics around it should be considered. e.g., being able to get cups and teabags for the coffee machine. Suggest a spot be reserved in the lobby with these cheap amenities - easier to let a guest pick up what is needed than send room service.
October 4, 2013
Rated 4 out of 5 by Bar0 Nice place to stay
The hotel shows some signs of older decor but makes up for it with cleanliness and a great staff.
I would and will stay there again.
October 3, 2013
Rated 5 out of 5 by tome64 Very nice hotel within a nice locale.
This hotel is located in the middle of downtown Pittsburg within walking distance of the baseball, football stadiums and the Hockey arena is just around the corner. Rooms are very comfortable. Bed covering is a bit heavy but comfortable.
September 30, 2013
Rated 3 out of 5 by jt54 Rooms on 5th floor
I recently stayed in room 501 for the USW conference .During the course of the night (four out of five nights) there was loud banging noises coming from what sounded like someone was beating on the piping systems. I talked with several others staying on the 5th floor and they too were experiencing the noise. It was reported to the front desk by myself and others. Extremely difficult to sleep during the nights once the noise would start.
September 28, 2013
Rated 5 out of 5 by boss0012 Couldn't be more pleased!
Cheerful staff, check-in was a breeze, easy walk to the ball parks, oh-so-comfy bed, quiet and peaceful, had a great view from our upper-level room. No complaints. Highly recommended place to stay.
September 23, 2013
Rated 3 out of 5 by HENRYVIII DIDNT MEET EXPECTATIONS
WHILE BEING A GORGEOUS HOTEL AND VERY FRIENDLY STAFF, I WAS DISAPPOINTED IN MY EXPECTATIONS. WIFI WAS TERRIBLE FOR A HOTEL FOR BUSINESS GUESTS, PRICING OF THINGS WAS WAY OUT OF LINE. AMENITIES WERE NON EXISTANT OR WAY OVER PRICED! STAFF VERY COURTEOUS, WITHIN WALKING DISTANCE OF EVERYTHING DOWNTOWN.
September 22, 2013
Rated 5 out of 5 by President54 Galaxy Confernce stay
My stay at the Westin in Pittsburgh worked out very well – it was convenient for accessing the conference center and “central” to many activities I was part of at the conference. I am so glad you were able to be added to the Galaxy hotel list – for my roommate who has some mobility issues, it was great.
Your hotel is beautiful and your staff very accommodating. Room amenities – wi fi, coffee, etc. made the stay great!
September 22, 2013
Rated 4 out of 5 by Rosemary27 Great hotel - Needs more access to water
A comfortable place to stay with nice views and friendly staff. My only complaint was the lack of easily visible drinking fountains or sources of water in the lobby area.
September 20, 2013
Rated 5 out of 5 by vegeto nice place to stay
this place is nice, and the staff was very curtiuos. I liked pretty much everything about it. I do wish the exercise room would have been open longer is about all. I would stay there again.
September 17, 2013
Rated 5 out of 5 by DawnB Amazing Staff
Due to a long term consulting assingment, I have been a guest of the Westin Convention Center Pittsburgh for the last year. The staff has been the best part of my stay. They always make me feel like I'm coming home rather than staying away from home. Special thanks to Adam and Nick! These two make me feel like I have a friend at the Westin!
September 17, 2013
Rated 5 out of 5 by Simon11 Quality service
Good quality service from everyone during my stay. My stay started off on a good note when I walked up to a line of about 8 people waiting to check in, but was still checked in and to my room in under 10 minutes. Staff was very pleasant and helpful the entire stay. One disappointment was the fitness room. The room was fairly small and equipment stacked pretty close to each other.
September 16, 2013
Rated 3 out of 5 by MsDelta Rooms not quite Westin style I'm use to
My room smelled of stale smoke and had a cigarette burn on the comforter of which I reported and was changed. There wasn't a IPOD radio/cd player in the room as indicated and I didn't get one when requested. Just didn't feel like the usual great/wonderful Westin room. Disappointed and the hotel was too cold.
September 9, 2013
Rated 3 out of 5 by Verified Reviewer at least it has a good location.
I had to get a rag and disenfectant spray from a maid to clean the bathroom. The toilet ran constantly. The room stayed damp. Towels would not dry overnight. I left a wake up call with a 10 minute follow up. The first call was 8 minutes late and the follow up never happened. It was not all bad, the staff was very friendly.
September 4, 2013
Rated 5 out of 5 by MathReg Thiis hotel has a great staff;
Staff is very welcoming and Warm.
the front desk, The Gym and Pool, as well as the valet Parking staff.
September 3, 2013
Rated 5 out of 5 by Sunshine28 Good nights sleep
I slept better in your bed than I do my own!
I was there for a convention for 7 days and whenever I needed anything the staff was polite, friendly and responsive. I would like to know if my 500 points were added to my account.
August 28, 2013