Rated 5 out of 5 by Estrea22 The hotel was well equipped for a convention
All aspects of the needs of a convention were met. Rooms and services provided were excellent.
December 10, 2013
Rated 1 out of 5 by dwc1011 WILL NEVER STAY AGAIN
Very disappointed in the Westin, the value for the price was absolutely horrible. I've stayed lower grade hotels that were way better. I will not stay at the hotel or any Starwood or Westin hotel ever again
December 9, 2013
Rated 5 out of 5 by TCHiggins The Best Westin Ever
I travel about 45 weeks out of the year traveling to many cities. This is the BEST Westin I have ever stayed at overall and the BEST workout facility! I hope Westin uses this as a standard for the future.
December 4, 2013
Rated 5 out of 5 by bryann27 Impecable Stay
Beautifull grounds, incredible staff members; this hotel has it all....
December 2, 2013
Rated 2 out of 5 by Gaspardo This hotel was not as good as expected
The price is high. Upon a 3 days stay, there was one day where my room was not cleaned. Most worrying, I got stuck in the elevator in their old noisy elevator. A hotel of this standing should make the investment for such things.
November 30, 2013
Rated 4 out of 5 by Cucch40 SOLID WESTIN PROPERTY
What I expect from a Westin. Did the pillows change in the hotels?
November 25, 2013
Rated 5 out of 5 by OTXO Walking distance to several attractions.
My first time to Pittsburgh, hotel staff enchanced my experience.
November 21, 2013
Rated 5 out of 5 by PittTraveler10 Two Examples of the Gold Standard
This hotel makes me feel welcome at every turn! They have exceeded my expectations and set the new standard for customer service!
Example A: One day after I checked out of the hotel, I became very ill. I had to check back into the hotel because I could not make it home that evening. The front desk was excellent in accommodating me. When I called for room service the investigated to see if they had chicken noodle soup or could make some, they suggested food that would make me feel better. Then, when the room service delivery steward could not reach me when knocked on the door (I had run down for some medicine to the first floor) he was so concerned he was on his way to get security before he ran into me in the hall.
Example B: When I checked out last week, I realized I forgot my toiletries bag the next morning. Not only was the customer service/sales team able to locate the items in the lost and found, they also let me know I left a sweater. When I arrived this evening, the items were already in my room.
Amazing! The staff at this hotel is warm, friendly, and kind. Each person seems to have been waiting all day just to see you and they are so happy you are there. From the valets, to the courtesy shuttle drivers, to the front desk, to the bellmen, to the gift shop staff - are all here to make sure you have a great time. This tells me the hotel management is top notch and doing something right! I feel lucky to be able to stay here.
October 28, 2013