Rated 4 out of 5 by terry23 staff issue
when I made my reservation I included a guest however I did not specify the guest name which was my wife. My wife had her room key and went to the fitness center. when she returned to the room her key didn't work. She went to the front desk and the girl there was "following procedure" and because my wife couldn't provide the correct information or get a hold of me, the clerk wouldn't reactivate the key. finally Anita from security met my wife who was extremely upset by this time to verify my wife's ID which was in the room. If the desk clerk would have suggested this immediately the whole scene would have been avoided. Anita was very kind and even got my wife some fresh fruit because she saw how visibly upset my wife was. Anita's kindness was appreciated.
March 23, 2013
Rated 5 out of 5 by Penguins Gold Member for Life - not that special?
Recently I became an SPG gold member for life. I realize it's not splitting the atom but it is a lot of stays.
When I checked into the Westin Pittsburgh on May 12 I was put in room 1701. From this room I enjoyed the constant mechanical grinding of the elevator machinery. 24 hours constantly.
As a gold member for life, I don't expect the presidential suite. As a gold member for life - I would hope for a quiet pleasant room and preferential treatment when possible. Disappointed is how I felt while staying in your lovely hotel
May 15, 2014
Rated 2 out of 5 by governmentguest Disappointed in accomodations
I ordinarily enjoy staying at Westin properties; however, my stay last week at the Westin Convention Center in Pittsburgh was disappointing. My room did not have a working alarm clock or telephone. The toilet made a high-pitched squeal for over 15 minutes after flushing. Although staff were able to replace the clock and the phone, their attempt to fix the toilet only made it worse. The toilet continued to squeal at an almost unbearable level all night. Rooms should be better monitored and maintained by staff for guest comfort.
August 27, 2012
Rated 4 out of 5 by Valkwoman July 2014 Westin Pittsburgh Stay
The Westin Convention Center, Pittsburgh is a stunner architecturally. The common spaces are well-appointed and light-infused. Direct connection to the adjacent DL Convention Center is a plus. Staff responsiveness and attitudes are superb. Obviously, the staff are well-trained in customer service and they embrace it as a mission. Special shout-outs to the bell hops and especially the bell captain who jump-started my car. A special nod to the shuttle driver Tim who patiently answered my questions about Pittsburgh and life in general. I did not eat in the hotel restaurants as my conference in DLCC included meals. My room was average. I appreciated the hot water and the "rain" shower head. There were a lot of noises from the corridor and adjacent rooms. The bath tub was slow running.
July 17, 2014
Rated 3 out of 5 by Paul757 broken coffee maker and smelly towels
I stay at this hotel often and generally I'm happy with the accomodations but this trip I was disappointed. The coffee maker in my room didn't work the first morning and I left a note (with a tip) asking them to replace the coffee maker since it didn't work. They replaced the coffee maker, but with another machine that didn't work! Very frustrating to wake up to that. Also, the towels smelled a little funky, almost like mildew. Leroy at the bellstand is great though!
August 20, 2014
Rated 5 out of 5 by dflores743 Awesome associates
I want to say I recently stayed at your hotel this past weekend. Was there to see a Steeler's game. Upon my arrival I met Ricky the bellman, Awesome associate. During our stay we met more associates. You could not avoid them, they always said hi and had a smile. Check in was easy. met your security Officer. really professional. I think his name was John. And Linda, House keeping manager. terrific person. Best part of the whole stay was everyone always asked if everything was ok. And of course the Steelers winning!
October 31, 2012
Rated 4 out of 5 by Roz14 Good location to city attractions
Our experience was good except for response to our request for replacement of a room refrigerator. After three requests the refrigerator was delivered to our room but didn't cool. Another front desk request was made for a replacement which did not arrive. Finally after the fifth complaint a working unit arrived. The excuse given was that the front desk clerk did not notify housekeeping of our request. Other than this lack of communications between staff our experience at this hotel was favorable.
July 3, 2014
Rated 4 out of 5 by Kevin1083 Consideration from review
It was as usual a great stay, with one exception. Your elevators obviously need some work. During a large portion of the stay it seemed like only a single shaft was working and with the numbers of guests at this facility that is not a good situation. The elevators were even taken off line one evening for repairs. There was at least one operating by our return but still not a good situation. I do expect to return, this event wouldn't change my mind it is a nice facility.
August 2, 2014
Rated 5 out of 5 by MeePoon Excellent Service at the Westin Level
This was my second stay at the Pittsburgh Westin and it was an absolute pleasure thanks to the manager, Dina Gaudio. We had some issues with our room reservation and type of room during our first stay that was so disappointing that I did not want to stay there again. Dina went out of her way to check on our reservation and to ensure we were very comfortable during our stay. Dina's customer orientation, attentiveness to assuring the Westin brand, professional and warmth made our stay exceptional. thank you!
November 4, 2013
Rated 4 out of 5 by travel2much Decent place to sleep
I've been a near-weekly guest at this hotel for over a year. It has undergone a soft makeover in the past year, replacing carpets, etc. Best part of the hotel is the Heavenly Bed, plus they have lots of HD channels on the TV. Worst part has to be in internet, which crawls even when selecting the paid option. Regarding upgrades, they're tough to come by. It appears they try to sprinkle them around , but even as a frequent guest, I've only gotten a suite 3-4 times (twice on one night stays) out of 50+ stays.
January 6, 2012
Rated 3 out of 5 by Gene1732 This hotel is not what it used to be.
I stay at this hotel two to three times a year. They have changed the suites to eliminate a couch and now have a table. This is less conducive for conferences with colleagues. The work desk in the sleeping area did not have electrical outlets which left me scrambling to charge my phone and computer since turning off the lights in the living area shut off electric to the more convenient outlet. My room was not serviced which left me with no coffee the second day of my stay. Staff did send me a $5.00 coupon to be used at the in house facilities but it had not been my original plan to eat at the hotel. When I mentioned all of this at the desk I was told I would have valet parking credited to my account. The revised folio did not reflect that change. Disappointed in my stay this time.
January 13, 2014
Rated 1 out of 5 by Ann52 Lost it's Luster
Upon arrival at the check in time of 3:00 PM, was told the room was not ready yet--waited two long (2) hours and was given a single complimentary drink to make up for it. Then I had paid extra to upgraded to the Junior Suite --the room was NOT at all like the pictures, no cozy living room instead a dingy room with a dirty table and 4 worn out chairs. The bathroom was NOT oversized it was small with a little tub and broken fixtures. So disappointed I would NEVER stay there again and want my money back!
March 25, 2013
Rated 4 out of 5 by kaseysmama Great hotel, but noisey
This was my first visit to the Westin Pittsburgh. I enjoyed the experience except for the noise on my floor at 1am. It kept me up for quiet some time. Very disappointing.
October 1, 2014
Rated 3 out of 5 by whatdoyouwant Our stay
this hotel has many great features, however parking your car is not one of them. Has nothing to do with the employees, but the design of front entrance. too many cars at one time make it an accident waiting to happen. The rooms or nice, however the main purpose is sleep and the bed is lumpy and the comforter is too heavy and the way the bed is made short sheets you. I believe I fought with the blankets all night. I enjoyed your pool, had breakfast at the hotel it was good, but way over prized.
April 28, 2014
Rated 1 out of 5 by ftlguy In great need of repair
Unfortunately, this property does not live up to the usual standards of the Westin brand. Old and worn, it needs a makeover. I always search out a Westin when I can, and being a Pittsburgh native was surprised by it's condition when I needed a hotel for the evening. Tub was old and cracked, didn't drain properly (was however fixed when we called maintenance), shower heads were rusty, carpet was worn, and beds were substandard at best. Would definitely search out another property in the future.
October 3, 2012
Rated 1 out of 5 by Disturbed2014 Worse Stay Weekend!
The Hotel Staff has a Lack of Knowledge about Hotel Features including telling us the A/C wouldn't work unless Room Key was inserted into slot in Light Switch so room was Hot! Was embarrassed when had to call Front Desk because the Toilet Backed Up and Almost Overflowed causing Maintenance to come to our room and Plunge! Slow Draining Shower was another Problem along with Dip in the Center of the Mattress causing me NOT to Recommend this Hotel. Stay Away!
July 28, 2014
Rated 2 out of 5 by Wisconsin22 Staff Cold, Rooms Average
Front Desk Staff very open and helping. Rest of staff cold and not at all positive. Most look like they do not enjoy working at the Westin.
This made my wife and I wondering what goes on behind the front we see.
Rooms cold feeling, not at all living up to the Westin name. Decorating is old. Bathrooms need to be updated.
Overall, we wished we would have stayed elsewhere. We selected Westin because of proximity to the Convention Center. Bad choice, other hotels are within easy walking distance
August 13, 2012
Rated 4 out of 5 by Lynetteslp68 Slept very well
The king size bed was extremely comfortable. I liked the room. It was a large room with everything we needed.
The downside was that the room smelled terrible upon entering. It smelled like a gym/locker room. From what I could tell it was coming from the bathroom (possibly the shower curtain). Everything "seemed" clean so not sure where the smell was coming from but it hit us every time we enter the room (which consequently was next to the bathroom).
July 29, 2014
Rated 5 out of 5 by Raffadax Great Hotel - Surrounding Area Goes to Bed Early
I stayed at the Westin for a convention that the DLCC has been hosting for the past several years. The staff is courteous and friendly, the people of the city are very nice and everyone makes the convention goers feel welcome and at home.
Pittsburgh itself is not a late night city, however. I come from NYC and was surprised to find that many of the restaurants and stores in the area close at 6pm. The hotel itself is very nice, but the surrounding area could use a bit more of a night life.
July 24, 2013
Rated 2 out of 5 by jechho Noisy and below average
We were given a nice (but rather oddly shaped) suite upgrade as platinum members, but that was about the only positive thing about our stay.
First: Please please fix the gap between the door and floor. The noise from the hallway was unbearable, especially when this hotel (as many other) has no soft lock mechanism on the doors. This was truly door-slamming-noise on a level I seldom experience.
Further, the rooms are old and worn, and the plumbing in the bathroom loud and very grandma-style.
We called housekeeping to get an extra comforter for the bed. Answer? No, we can only offer you a small blanket. Say what?
Breakfast area was hectic and the buffet very limited. No selections of cereals, looking for some cheerios or all bran, I could in fact not find any cereals at all.
We will not return.
August 15, 2013
Rated 3 out of 5 by MeePoon Incorrect reservation
I reserved a corner suite with a separate bedroom. I specifically told the hotel reservationist I needed a separate room and we needed the pull out couch. She also said there would be a heavenly-dog-bed put out for us. Upon arrival, there was no pullout couch but a dining table for 4 in the living room area and no heavenly-dog-bed. Then we had to inconveniently move to a room with no separate bedroom that had no face towels. I was very surprised that the reservation was incorrect and reluctance to correct it. At many of the other Starwood hotels, I am also provided with an additional amenity. We ate at the breakfast buffet. The eggs taste like powder and not much selection - I usually look for oatmeal. The server, Randy, was very good. I was very disappointed with this Westin and plan to never return.
August 19, 2013
Rated 3 out of 5 by terralord Not a quiet sleeping experience
Room very clean. Beds extremely comfortable. My problem is that THE MOST IMPORTANT thing a hotel should provide is a quiet sleeping environment. This hotel does not do so due to poor sound control. Very loud room door slamming, plumbing noises constantly. poor exterior (ie window) sound mitigation. I ended up sleeping with a random sounds generator app running on my iPhone and using ear phones. Once I did that I slept well - but that should be uneccessary in a hotel of this price.
May 24, 2013
Rated 5 out of 5 by Sudbina Great rooms
I had some of the best nights sleep on the beds in this hotel. Loved it!
September 29, 2014
Rated 3 out of 5 by DisappointedInPittsburgh Series of Disappointments
Few SPG benefits offered (internet, drink at bar, or points). Not very generous. No Concierge Lounge. No breakfast.
Cleanliness seems to be an issue. Bathroom towels (replaced daily) typically had stains. At least one pillow case had stains and that was not changed ALL WEEK. Bathroom floor seemed dirty and sticky.
Parlor attached to bedroom was also disappointing.
We really expected better from a suite at a Westin.
August 9, 2014
Rated 2 out of 5 by Steelers2735 Below the Line
A few issues we encountered:
1. Asked for a room with two queen beds and was told there were none. After I had been given my keys, the party next to me was given a room with 2 queen beds.
2. Room smelled poorly.
3. I asked for a roll away bed. Was told when checking in one was on the way. An hour later I asked where the bed was, was told they are checking on it. An hour and a half later, at 10:00 pm, I called again. when I finally received the bed, the staff member apologized and said he had never been contacted until my last inquiry.
4. Never received a confirmation email. I had to call and was finally sent one. When I did receive it omitted the room rate. When I received my bill, I was charged $100.00 more than what I anticipated. My fault for not insiting on having the rate to begin with, lesson learned.
November 11, 2013
Rated 5 out of 5 by dodge97 great hotel good location
are son got married at the opera house and alot a of are guest came in fri some went to a pirates game while we had the rehearsal party the hotel has nice rooms and is in a great location we would stay here again
September 19, 2014
Rated 4 out of 5 by tiredtraveler2014 Front Desk Supervisor Shines
My first of 4 nights at the Pittsburgh Westin was disrupted by drunken party-goers who roamed the halls for hours until 3:00 am. The night staff failed to take appropriate action despite my 3 phone calls. The next morning, I complained to the front desk and the supervisor handled my complaint with style and courtesy. I was duly impressed. He turned my opinion around 180 degrees. Well done!
August 17, 2014
Rated 4 out of 5 by Shawk143 Excellent Choice
Staff was attentive and very friendly. Room was clean, cool, and smelled nice! Only complaint was there was no complimentary breakfast and the breakfast on sight was way overpriced. If you don't mind the price the food is good. I contracted Strep Throat while in Pittsburgh and the front desk sent me up complimentary ice cream just to be nice. I would definitely recommend this hotel. View is beautiful too.
August 8, 2014
Rated 2 out of 5 by Carrera Foul Smell
My recent stay was not very impressive. I requested a Concierge lounge floor room, The front desk "yes-d" me to death and put me in a Preferred guest room (no difference in room) even though I specified a lounge room. The biggest issue was the room, (2424) it had a bad odor, like a gym locker room, they came up and sprayed but the spray keep me up all night. The sheets were wrinkled ( I hope they were fresh!) and the towels were disheveled I was not happy with my stay
March 25, 2012
Rated 4 out of 5 by ProWalkProBike2014 Hotel is great location to convention center
Staff were friendly. Hotel is clean. Work out area is great and includes an 18 meter pool (hard to convert to yards though). Rooms are a bit dated and need a little attention - not the bedding and towels but the facility itself.
September 15, 2014