Rated 5 out of 5 by Roseland Great Location
I had to stay overnight unexpectedly. I enjoyed my stay very much for it was relaxing, the bed was brilliantly comfortable and there was free wi-fi. I was very disappointed that the swimming pool wasn't open and perhaps this should have been the deal breaker to go look for another hotel. The room service meal was over priced but the staff accommodated my allergy very well, so that was really excellent. I have never stayed in another hotel in Pittsburgh, so I can't compare prices. However in relation to prices in other cities, it seemed a little over priced. The decor was corporate bland and at this price I would have expected a little bit of a wow factor...but I had a lovely city view and the coffee in the room was great.
December 25, 2011
Rated 4 out of 5 by franno great rooms and attached to convention center made it easy to attend my conference
Room was great however I was surprised that there was no coffee shop, Starbucks etc to get an evening cup of coffee or snack without having to go into the upscale fish restaurant. Also, in the morning, the breakfast/lunch place on the premises didn't open early enough as one day I needed to eat early so I could go to conference center to present and next day I had a 730 AM Amtrak to catch for a 9 hour ride and couldn't even get breakfast in the hotel before I went...They weren't open!! Theo ne meal I did eat in the breakfast place took 1/2 hour to get my omelet!
July 14, 2013
Rated 2 out of 5 by Kimberly1 Did not meet expectations
I was surprisingly underwhelmed by our stay. Our room had peeling wallpaper, the room smelled funny, bedding made haphazardly, and needing some remodeling attention. The beds were comfortable. The lobby was decorated for Christmas. The gift shop sold us a $5.00 can of crushed Pringles. We watched a child, not running, slip on the very slippery tile at the pool, and we paid $62.00 for slightly warm eggs at Penn Station Grille. The location was convenient for the festival we attended at the convention center, but would choose another location to sleep next time.
December 5, 2012
Rated 3 out of 5 by Gilbert The rooms smell like bad body odor
I purposely stayed at the Westin because of the success I have had at their other sites. This hotel is older with popcorn ceilings in the rooms that are chipping.
The biggest offense is the smell. Mthe first room 1909 had a horrible body odor smell. We switched rooms only to have a milder but equally offensive smell.
I went down tot he front desk again to be told that we should turn the air conditioner on to circulate the air. It didn't work well.
My family lives in the area and I doubt we will be staying here again. It's a shame I really like the Westin!
November 9, 2011
Rated 4 out of 5 by Roz14 Good location to city attractions
Our experience was good except for response to our request for replacement of a room refrigerator. After three requests the refrigerator was delivered to our room but didn't cool. Another front desk request was made for a replacement which did not arrive. Finally after the fifth complaint a working unit arrived. The excuse given was that the front desk clerk did not notify housekeeping of our request. Other than this lack of communications between staff our experience at this hotel was favorable.
July 3, 2014
Rated 4 out of 5 Beware bathroom noise
Overall the hotel was satisfactory however the noise that was emitted when the bathroom toilet was similar to a freight train. We called to complain and immediately an employee was sent to check it out. The noise was till loud and we were not offered a room change. We also experienced loud noises at 5 am which woke us up when the adjoining room flushed their toilet. I was unable to flush during the night in order not to awake my room companion. The best employee was HB the shuttle operator and Tony the shuttle operator. Housekeeping did an amazing job too.
July 13, 2013
Rated 4 out of 5 by gwynr good place to stay
location was good for a center base of activities. I was disappointed that there was no SPG lounge or useful amenities. complimentary wifi was helpful
August 15, 2014
Rated 5 out of 5 by Pano6969 The employees were very good to us
The check in was quick and painless, we had made a request and it was handled with no issues. This made our injoyable and the service we received was great.
We had breakfast at the hotel and that service was also great, our server was pleasent and prompt. The food that was available was plenty and fresh.
We visit your hotel at least once a year and has always been the best. We have tried other when your place was unavailable and the service and accomendations have not been the same . That's why we try to come to hotel whenever we are in town from Canada.
October 23, 2013
Rated 4 out of 5 by Hammer2 This hotel has great features and location
The hotel is very easy to get to, even for a downtown location. Easy access and the valet, or even self-parking, is a snap. excellent fitness facilities and pool. Close to everything; downtown and the Strip District.
August 11, 2014
Rated 3 out of 5 by GR214 Issues with the elevators
On several ocassions throughout my four night stay, there were multiple issues with the elevators not working properly. Out of the 5 or 6 available, there were times when only one was working.
August 12, 2014
Rated 3 out of 5 by abc123def456 Just a few issues
Overall a decent stay, not sure that I would return. There was nowhere to park our full size van, was not advised of this prior to arrival - even though I called multiple times prior to arrival to confirm details of reservation. The special kits for children, I was told to ask for upon arrival, were never available throughout our stay. Hot tub was non-functional. I would not classify as a "family fun" location.
The location was great, the shuttle service was excellent, and for the most part the staff was responsive when we had questions.
April 28, 2014
Rated 2 out of 5 by Sharon60 Long lines for elevators and valet parking
The staff was very friendly and helpful. However, it was overly hot in both the hotel and convention center. The hotel is attached to the convention center by way of a walking bridge. That's nice. You don't have to worry about traffic or weather. However, when you get to the end of the bridge you have to take an elevator to the convention center. There are only two elevators, so there are long waiting lines. If you are physically able you can take stairs, but it is 4 sets of stairs to next floor. Then when your event lets out, you have to go back down those elevators to get back to hotel. Once at hotel, I waited 45 minutes or more for an elevator to get to my room. After checking out of hotel, I waited over 45 minutes to get my car from the valet.
March 23, 2014
Rated 5 out of 5 by Penguins Gold Member for Life - not that special?
Recently I became an SPG gold member for life. I realize it's not splitting the atom but it is a lot of stays.
When I checked into the Westin Pittsburgh on May 12 I was put in room 1701. From this room I enjoyed the constant mechanical grinding of the elevator machinery. 24 hours constantly.
As a gold member for life, I don't expect the presidential suite. As a gold member for life - I would hope for a quiet pleasant room and preferential treatment when possible. Disappointed is how I felt while staying in your lovely hotel
May 15, 2014
Rated 3 out of 5 by Zam51 Disappointing
Only Starwood property I know of that requires a nonrefundable cancellation fee. Besides being annoying, just not practical for frequent business travelers who sometimes have to cancel. Well-run property ought to be able to plan for some cancellations.
My room request for a king-sized bed was not able to be met which was disappointing as a Gold member who made his reservation three weeks earlier.
Restaurant seemed overwhelmed at breakfast. Long time to get food. Trouble getting my coffee refilled. Seafood restaurant was mobbed for dinner.
March 23, 2012
Rated 5 out of 5 by deemumm Fantastic Hotel and Staff
This was a great experience from the time we drove up to the hotel. The staff greets you with a friendly smile at all times. They cannot do enough for you. The bellman was great.
We never had to wait for anything. The room was very comfortable and extremely clean. The gift shop was great and had nice items. The young man that worked there was very helpful and friendly. Check in was easy and a pleasure. Highly recommend.
We didn't rate the food, because we did not have time to eat there. The staff was very accommodating. Great location.
November 9, 2012
Rated 3 out of 5 by JayC31 Needs some improvement
I am a big SPG fan but this was my first stay at the Westin in downtown Pittsburgh.
Location is great but I guess I checked in after the "furry" convention in town and my bathroom smelled of bleach and disinfectant. Secondly the flush on the toilet would hiss for 10 minutes before finally dying down.
I usually like Westins a lot but this was definitely sub-par. Could have been a better stay.
July 18, 2014
Rated 4 out of 5 by terry23 staff issue
when I made my reservation I included a guest however I did not specify the guest name which was my wife. My wife had her room key and went to the fitness center. when she returned to the room her key didn't work. She went to the front desk and the girl there was "following procedure" and because my wife couldn't provide the correct information or get a hold of me, the clerk wouldn't reactivate the key. finally Anita from security met my wife who was extremely upset by this time to verify my wife's ID which was in the room. If the desk clerk would have suggested this immediately the whole scene would have been avoided. Anita was very kind and even got my wife some fresh fruit because she saw how visibly upset my wife was. Anita's kindness was appreciated.
March 23, 2013
Rated 4 out of 5 by emerson49 Elevator service
The only drawback to the visit was the inadequate elevator service for handling a large conference. Slow response and overcrowding was due to conference attendees being on the same schedule but it was unclear if all five elevators were working at times.
August 1, 2014
Rated 2 out of 5 by governmentguest Disappointed in accomodations
I ordinarily enjoy staying at Westin properties; however, my stay last week at the Westin Convention Center in Pittsburgh was disappointing. My room did not have a working alarm clock or telephone. The toilet made a high-pitched squeal for over 15 minutes after flushing. Although staff were able to replace the clock and the phone, their attempt to fix the toilet only made it worse. The toilet continued to squeal at an almost unbearable level all night. Rooms should be better monitored and maintained by staff for guest comfort.
August 27, 2012
Rated 4 out of 5 by Patrick890 User Group Stay
Hotel was well staffed and neat. Food was well prepared. Hotel Staff was friendly and professional. My only issues were the elevators were not operational for a day or so, and the mattress in my room was broke down on the side away from the wall.
August 1, 2014
Rated 3 out of 5 by Judy2014 Needs a facelift
Hotel is getting a little old. I realize it is well used. Just looking worn. It is clean . I had an upgrade to a suite for an extra 60 per night and the 15th floor corner suite was horrible. A view of a metal wall with a tar roof on one side and a brick wall on the other. The room set up was for a poker night. I went back to a regular room that had a view. The suite was a downgrade. Room service was great and the food was outstanding.
July 1, 2014
Rated 4 out of 5 by Hip14 This hotel has a great location
If you are in Pittsburgh for a conference, this hotel is perfect. Connected by a walkway to the convention centre gives easy access to the facility. It is within walking distance to downtown restaurants and attractions. Don't get a room near the elevator because of the noise from the elevator going up and down. Other than that, it was an excellent stay.
July 17, 2014
Rated 5 out of 5 by dflores743 Awesome associates
I want to say I recently stayed at your hotel this past weekend. Was there to see a Steeler's game. Upon my arrival I met Ricky the bellman, Awesome associate. During our stay we met more associates. You could not avoid them, they always said hi and had a smile. Check in was easy. met your security Officer. really professional. I think his name was John. And Linda, House keeping manager. terrific person. Best part of the whole stay was everyone always asked if everything was ok. And of course the Steelers winning!
October 31, 2012
Rated 3 out of 5 by HBriggs Westin Pittsburgh
Nice downtown location, but I expected better. The towels were musty (obviously laying around in water too much), the phone was from the mid 1990's and didn't work, and the vanity was chipped. When I asked if I could have a late checkout, I was told no, even though it was only an extra hour (from noon to 1 pm).
July 20, 2014
Rated 3 out of 5 by whatdoyouwant Our stay
this hotel has many great features, however parking your car is not one of them. Has nothing to do with the employees, but the design of front entrance. too many cars at one time make it an accident waiting to happen. The rooms or nice, however the main purpose is sleep and the bed is lumpy and the comforter is too heavy and the way the bed is made short sheets you. I believe I fought with the blankets all night. I enjoyed your pool, had breakfast at the hotel it was good, but way over prized.
April 28, 2014
Rated 3 out of 5 by Pablo67 Needs Improvement
Older Hotel with some remodeling. Main problem is paper-thin walls that transmit a lot of noise from plumbing, hallways and especially adjoining rooms. Housekeeping staff is good and restaurant was adequate. My convention was well-catered and food was OK.
July 24, 2014
Rated 5 out of 5 by MeePoon Excellent Service at the Westin Level
This was my second stay at the Pittsburgh Westin and it was an absolute pleasure thanks to the manager, Dina Gaudio. We had some issues with our room reservation and type of room during our first stay that was so disappointing that I did not want to stay there again. Dina went out of her way to check on our reservation and to ensure we were very comfortable during our stay. Dina's customer orientation, attentiveness to assuring the Westin brand, professional and warmth made our stay exceptional. thank you!
November 4, 2013
Rated 4 out of 5 by travel2much Decent place to sleep
I've been a near-weekly guest at this hotel for over a year. It has undergone a soft makeover in the past year, replacing carpets, etc. Best part of the hotel is the Heavenly Bed, plus they have lots of HD channels on the TV. Worst part has to be in internet, which crawls even when selecting the paid option. Regarding upgrades, they're tough to come by. It appears they try to sprinkle them around , but even as a frequent guest, I've only gotten a suite 3-4 times (twice on one night stays) out of 50+ stays.
January 6, 2012
Rated 3 out of 5 by Gene1732 This hotel is not what it used to be.
I stay at this hotel two to three times a year. They have changed the suites to eliminate a couch and now have a table. This is less conducive for conferences with colleagues. The work desk in the sleeping area did not have electrical outlets which left me scrambling to charge my phone and computer since turning off the lights in the living area shut off electric to the more convenient outlet. My room was not serviced which left me with no coffee the second day of my stay. Staff did send me a $5.00 coupon to be used at the in house facilities but it had not been my original plan to eat at the hotel. When I mentioned all of this at the desk I was told I would have valet parking credited to my account. The revised folio did not reflect that change. Disappointed in my stay this time.
January 13, 2014
Rated 4 out of 5 by CandK1994 Most was very goood
We woke up the first morning to no water. Took about an hour for this to be corrected. Staff was pleasant and apologetic, but were late getting to the conference.
July 29, 2014