Rated 4 out of 5 by LoLo63 Great Services, but outdated room!
Amazing staff! Very friendly atmosphere. Ready & willing to assist in anything guest needs. Comfortable bed and pillow!
November 15, 2014
Rated 4 out of 5 by Bww017 well maintained
the property is OK, the rooms need some maintenance (wall paper peeling in the bathroom etc)
November 13, 2014
Rated 1 out of 5 by UnhappyTaveler Should be embarrassed
You should be embarrassed having to tell a customer there is no parking available at the hotel. Upon arrival I was informed there is no parking available due to a football game and I should park several blocks away and walk back to the hotel. All my years of travel, I have never heard such a thing before. Needless to say I will never stay at this hotel nor could I recommend it to anyway. If I would have just known I would have stayed somewhere else in the first place.
You should be ashamed Westin
November 3, 2014
Rated 3 out of 5 by flyspg Noisy room and not responsible
I stayed here for 3 days for a conference at Pittsburgh.
We were not arranged on SPG floor, maybe due to the crowded visitors.
The first night we were arranged to a room next to the elevators. During the night, we heard the noise every so often. We requested to change to another room, but big noise from toilet after flush. (very big)
Apparently some staffs are not responsible. We requested the late checkout (4pm) during checking in, they approved. At the day of checking out, I confirmed the late check out with the front desk in the morning, they confirmed. But in the PM, my room keys lost function again, and checked with the front desk, they said my room has already been cleaned! They called the housekeeping dept, and told me that the luggage are still in the room. I went to the room, yes, nothing changed since I left the room. (Actually that is good for me)
Even with double checked late checkout, they cannot have it really confirmed.
This hotel is connected to the convention center, super convenient for people have meetings there.
November 5, 2014
Rated 5 out of 5 by Gepper Great Stay in a Beautiful City!
I had such a great stay at the Westin Hotel in Pittsburgh. I was there for the National Gymnastics Congress this past week. All the staff was very friendly and accommodating! I especially want to give a “shout out” to Brian the shuttle driver! He was so friendly and had great recommendations for places to eat in the area! He always seemed to keep his cool when his phone was ringing frequently for pickups at the Con Sol Center after the P & G Championships! My room was spotless when I arrived and had a great view of Pittsburgh! I loved the rainshower head in the bathroom. I also loved the $5 discount coupon as a alternative to having my room cleaned everyday and to be ECO friendly! Great stay in a beautiful city!
August 24, 2014
Rated 2 out of 5 by SPGPlatinumMember3053 SPG Members Look Elsewhere
I have stayed at this hotel consistently over the past three years and have accumulated over a hundred nights in this hotel. Over the course of the last year I have had consistently bad customer service, trouble attaining rooms, and have not received a single upgrade at this hotel. Some of the in-room wait staff, concierge and valet staff are the friendliest and most accommodating people on the planet however, management and the front desk associates are the worst I have ever seen at a Starwood property.
If you are a SPG member this is not the property to stay at. Sure, it is convenient in terms of location but you are going to give up a lot in amenities that you work so hard to get. Specifically, in terms of upgrades and difficulty in getting pleasant assistance in anything you need at this hotel. If you are a SPG member looking for your amenities, look to another hotel. Upgrades are never available. Management says it's because of occupancy rates but I have been at this Westin in the winter months when conventions are at the minimum and have still not received an upgrade.
Secondly, the customer service and front desk personnel are consistently unfriendly and unpleasant to the hotel guests. At one point this year, I actually witnessed a manager yelling at a guest in front of a line of other guests at the front counter. This is totally unacceptable and the customer service at this hotel is atrocious to say the least.
I would not recommend this hotel as the service has been subpar for that of a Starwood property (for some time now) and it offers absolutely no benefits to its SPG members besides your free bottle of water. Out of all the Starwood properties that I have stayed at over the course of the last three years, this hotel is by far the worst when it comes to courtesy at the front desk / from management and ease of booking.
SPG members I would encourage you to look at other Starwood properties in the area as they offer better customer service, more availability for room upgrades and additional amenities.
Based on these continued experiences, I will not stay at this hotel again.
June 13, 2012
Rated 2 out of 5 by Bree1072 Filthy
We spent several hundreds of dollars for this room. Woke in the morning to take a quick shower and found dried blood in the tub. Management was supposed to contact me regarding the matter. It's been a week and still no contact. I had to call the hotel again and I'm still waiting. Needless to say, I would never recommend this hotel.
October 19, 2014
Rated 1 out of 5 by Arya2014 Rude staff and slow check in
The staff at check in named Bret helped us. There were three staffs at check in and the other two were helping others. Bret first let us wait for a while because he needed the other unlock his system. This is understandable. I dont blame him for that. But during the waiting, he pointed at a little paper and said that's yours. He didn't explain what is it and the tone just make you feel uncomfortable. After the waiting, he was still talking to the other staff and helping others. And we were waiting and waiting!! After a while, I showed a little annoyed because he suppose to help us. He was not mentoring the other staffs but merely talking to the other guests. I don't know if he was unwilling to help us which means we should wait forever. This is our first time in this hotel and he did not mention anything to us except he gave us the key. He did not mention the parking, wifi, gym, restaurant,etc. And when we asked, he showed inpatient. This is not suppose to be a Westin service. Before we arrived, we called the front desk about the restaurant since we booked the breakfast. They tell me they don't know their hours and they don't know whether its ordered breakfast or buffet. Its a little confusing because the breakfast says grab and go. But they cannot even answer it for their own hotel. When we have arrived, we asked again, they still don't know. The big surprise is the grab and go breakfast means Starbucks coffee and one muffin. We cannot even sit at a table to eat. I would definitely cancel the breakfast if they told me its just like this. I payed more for the "breakfast." I will never book this hotel again.
October 22, 2014