Rated 4 out of 5 by park1557 This hotel is great!
The location of hotel is great and the room has great comfort!
July 27, 2014
Rated 5 out of 5 by Daddyshome Great Location
I love the location and quality of this hotel. I have not stay here since 2008, but the quality has not changed. We only had one glitch and that was a request for toothpaste. It seems the page they send did not go thru so I had to call decline because we had to leave for the day. A moment later the delivered the toothpaste as we were closing our door to leave. That was impressive. Great access to the highway for Ross Park mall and the water front. Walking distance to the strip too.
July 23, 2014
Rated 3 out of 5 by businesstraveler32 Great Location, Thin Room Walls
I enjoyed almost all of my experience at this hotel, except perhaps the part that matters the most - the sleeping part.
Let's get the worst out of the way - the guest room walls are paper-thin, perhaps the thinnest I've ever experienced. I could hear, word-for-word, the conversations of my neighbors until at least 1am.
As for everything else, it's very nice. The conference food was quite good, I liked the decor, and the location really can't be beat. I enjoyed taking a run underneath the convention center and out along the River to Point State Park.
If I knew I would not have any neighbors, I would definitely stay here again. But since I don't think I can have that guarantee, I'll likely look elsewhere in the future.
July 20, 2014
Rated 5 out of 5 by Kathy78 Fabulous Stay for Paul McCartney concert
I enjoyed every mooment of our stay at the Westn. I worked with Pam Perlow to secure the reservation and she was very prompt and professional with completing the reservation. The room was immaculate and the housekeeping staff very personable. The check-in process was very quick and was appreciative of having a late check out and early check in.
July 24, 2014
Rated 3 out of 5 by Pablo67 Needs Improvement
Older Hotel with some remodeling. Main problem is paper-thin walls that transmit a lot of noise from plumbing, hallways and especially adjoining rooms. Housekeeping staff is good and restaurant was adequate. My convention was well-catered and food was OK.
July 24, 2014
Rated 1 out of 5 by Sharonnothappy The hotel was awful
Could not get the room I booked.
Room had no refrigerator.
Room was hot due to energy saving and made sleeping in a hot room unpleasant.
July 24, 2014
Rated 3 out of 5 by Waffle Conveniently located, needs updating
This Westin is great if you're attending a convention, unfortunately SPG parent company should invest in updating the rooms. The staff are great!
July 24, 2014
Rated 3 out of 5 by Fed2436 I would give this hotel an "F" in nearly every category, especially customer service and professionalism.
I would not recommend this hotel for any reason. I was sorely disappointed in the unprofessional behavior of the night desk staff and their childish games rather than answer a simple question and help me. Never once did they ask me if I was a SPG. They asked me why I was in town, and the attitude and behavior deteriorated as soon as I said I was in town to support a friend competing in the Masters National Bodybuidling show at the Sheraton. I don't think the Americans With Disabilities would be very happy to get a call and/or letter regarding how unhelpful the night staff was to me, a partially vision impaired individual, when I could not properly read some of the hotel materials and called to request assistance. Then imagine my surprise at being put on hold for more than 5 minutes by Lindsay when I requested to speak with a manager. The night shift manager, Natalie?, was unresponsive, vague, and actually laughed at me (it sounded like she had her hand over her mouth to muffle the laughter). I went to the front desk in person and discovered they were standing right next to each other, so really no need to put me on hold. Rather than provide a professional response to my initial inquiry, I was met with insults, argument, and condescension.
I was upset when earlier in the evening (before 7) the young man at the front desk hung up on me when I called to ask about the shuttle service.
I was also disappointed with the moldy, wet carpet smell on my floor. I only hope I don't suffer lasting effects.
Additionally, I was highly offended that I was accosted in the elevator along with about 5 or more other guests by someone begging for money, then yelling obcenities at any guests who did not give her money. I was disappointed that no effort was made to accomodate any of my requests or answer my questions.
As a SPG, I expected much more professional behavior and hotel appearance. I also did not expect to be accosted by vagrants running amok through the hotel and threatening bodily harm. I have never been treated so shabbily nor had such a horrible stay in any Westin in any other city in the U.S. (I travel extensively). I feel like my entire trip was ruined by each and every disappointing experience caused entirely by this hotel, by either the shabby appearance and offensive smells (which varied by floor), the aggressive vagrant (from whom I actually feared a physical assault), and this Westin's unprofessional, rude, and insulting weekend night staff. I wish I could have saved myself the stress, insult, humiliation, and the significant $$$$ this trip cost me by just staying home. I will never stay in this hotel again. In fact, I would drive a considerable distance to avoid it even if it were the only available. I would cancel my trip if this were the hotel I had to stay in on my next visit to Pittsburgh.
July 25, 2014