Rated 2 out of 5 by John5575 Not worthy of four stars
We went down to Pittsburgh for a pre-season Steelers game. We had booked two rooms, one for my family and one for my sister and her boy. Check in is at 3:00, we arrived around 4:00 PM.
They told us that they didn't have any clean rooms yet, and we would have to wait for an unknown amount of time. There were several people waiting around as well. I have three young boys and my sister has one. Sitting around waiting with four young boys in the lobby of a hotel can get a little hectic. After about an hour they finally told us that one room was ready if we wanted to get settled in and they would bring the keys up for the other room when it was ready.
Luckily only me and my nephew were going to the game. After we left for the game, my wife and sister brought my three boys down to the pool. The pool was definitely not kid friendly. It was an Olympic style pool designed for doing laps with individual lanes roped off. The kids did enjoy it but other guests were not so happy to have kids in it. They got back to the room around 7:00 and the keys still were not there.
At about 9:30 my sister went down to the front desk to complain about not having the room yet and they said they did have the room ready and gave her the keys. She also asked for compensation, so they told us that breakfast was on them tomorrow morning and credited the room $100. When she got up to her room the keys that they said they would bring up, were slid under her door. How did they expect her to get the keys if they were slid under a locked door in which the keys were for?
We were grateful for the free breakfast and feel that it adequately made up for the room confusions, however, I still wonder how a supposedly four star hotel could not have clean rooms for more than two hours after their check in time.
Now for the complaints about the room. My family and I stayed in room 1011. The plastic bag that the smoke detector comes in was still on the detector, Not quite sure how they expect it to work. Secondly, the lights for the bathroom require a room key to be placed outside of the bathroom next to the switch that controls the light coming into the hotel room. So if someone is in the bathroom and the key is removed, a few seconds later the lights go out. Definitely not kid friendly, as my kids thought it was funny to keep shutting the light out on each other. The design just doesn't seem practical. I believe they were trying to prevent the lights being left on and wasting energy. Why didn't they put a motion sensor in the room instead like other hotels? Also the bathroom door has no lock, so if you have young kids, you may have no peace when you need to use the restroom.
The sink in the room was also broken. It leaks water from the drain, and the lever that opens the drain doesn't work. You have to pull it out by hand if you can get your finger nails under it to lift it out.
Needless to say, I won't be staying at this hotel unless they make some improvements. I have stayed in cheaper three star hotels for much less with nicer rooms that were kid friendly in the same area.
August 20, 2016
Rated 3 out of 5 by TechGuy2016 Not what I expected
I had to wait in the lobby to check-in because my room wasn't ready. The free Wi-Fi never worked in my room; I hung up after 15 min of being on hold waiting for tech support. I also made the "Green Choice" and declined room service for a food voucher at a local restaurant. That turned out to be a voucher for in-room dining or the in-hotel expensive restaurant, and they didn't give me the voucher two of the nights. The only good thing was that I had an excuse not to check my work email for a week.
August 17, 2016
Rated 5 out of 5 by Joe1958 Great people and amenities
I enjoyed my experience with all of the people that I met from Kaitlyn at checkin, Amy in reservations and all of the people at the Westin workout.
August 6, 2016
Rated 3 out of 5 by Guest6758 Not a good experience
Overall, my experience during this specific stay was not up-to-par with my expectations as an SPG member. I have stayed at this hotel before and had better experiences which is why I went back. The staff was not extremely helpful, we were short towels in our room. Shampoo and conditioner was empty when we arrived, we requested some be sent up which took over 30 minutes to receive. Moving forward I will stay at the other Starwood hotel in Pittsburgh.
July 28, 2016
Rated 5 out of 5 by AnnieZ67 Great staff but pricey restaurant options
We thoroughly enjoyed our stay at the Westin in Pittsburgh. The staff was extremely friendly, courteous, and helpful. We requested an item that we had forgotten and it was brought in a timely manner, and we asked for information about local dining options and were offered many.
The food in both on-site restaurants was great, but a little pricey.
July 11, 2016
Rated 5 out of 5 by VerySatisfiedTraveler Pleasant stay
The management went out of their way to move the dates around with my stay according to my partner and I's ever changing travel plans! Pretty sure Westin's have the "Heavenly" bed... Other than me not really thinking the bed was comfortable at all (Partner couldn't sleep well at all, but that's not abnormal for him in hotel rooms.), I had no issues about this hotel. Ohh, well, we self-parked in the parking garage, and ended up paying more for parking than the website said. Not a big deal, but just felt I should mention it!
Front desk associate was very friendly, very informative, and very helpful!
(Honestly had no other interactions with any other employees.)
June 29, 2016
Rated 5 out of 5 by pharmdiva13 Volleyball Weekend in Pittsburgh
We traveled to the area for a huge volleyball tournament over Memorial Day Weekend. The hotel overall was what I would expect from a Westin. They are undergoing an modernization of their elevator system and it took VERY long to get up and down during peak times. Prepare accordingly if you stay during a very busy time. We ate in the bar/grill (Bills), food was pricey and just average, however, the breakfast buffet on the 2nd floor was a good deal. The description for the hotel says that the skywalk connects to the convention center but it did not seem to be faster than walking over via the lobby. Rooms were spacious and clean, I liked being on the dedicated SPG preferred floor with the great view. Our room was cleaned daily but housekeeping did not leave toiletries (lotion, body wash, etc). Not sure if they are cutting back or they just forgot. I was able to go to the front desk and request some.
May 31, 2016
Rated 4 out of 5 by spgroot181 perfect location for work travel
great rooms with a good view for SPG members. Breakfast and coffee could be better
May 9, 2016