Rated 5 out of 5 by AnnieZ67 Great staff but pricey restaurant options
We thoroughly enjoyed our stay at the Westin in Pittsburgh. The staff was extremely friendly, courteous, and helpful. We requested an item that we had forgotten and it was brought in a timely manner, and we asked for information about local dining options and were offered many.
The food in both on-site restaurants was great, but a little pricey.
July 11, 2016
Rated 5 out of 5 by Verified Reviewer Pleasant stay
The management went out of their way to move the dates around with my stay according to my partner and I's ever changing travel plans! Pretty sure Westin's have the "Heavenly" bed... Other than me not really thinking the bed was comfortable at all (Partner couldn't sleep well at all, but that's not abnormal for him in hotel rooms.), I had no issues about this hotel. Ohh, well, we self-parked in the parking garage, and ended up paying more for parking than the website said. Not a big deal, but just felt I should mention it!
Front desk associate was very friendly, very informative, and very helpful!
(Honestly had no other interactions with any other employees.)
June 29, 2016
Rated 5 out of 5 by pharmdiva13 Volleyball Weekend in Pittsburgh
We traveled to the area for a huge volleyball tournament over Memorial Day Weekend. The hotel overall was what I would expect from a Westin. They are undergoing an modernization of their elevator system and it took VERY long to get up and down during peak times. Prepare accordingly if you stay during a very busy time. We ate in the bar/grill (Bills), food was pricey and just average, however, the breakfast buffet on the 2nd floor was a good deal. The description for the hotel says that the skywalk connects to the convention center but it did not seem to be faster than walking over via the lobby. Rooms were spacious and clean, I liked being on the dedicated SPG preferred floor with the great view. Our room was cleaned daily but housekeeping did not leave toiletries (lotion, body wash, etc). Not sure if they are cutting back or they just forgot. I was able to go to the front desk and request some.
May 31, 2016
Rated 4 out of 5 by spgroot181 perfect location for work travel
great rooms with a good view for SPG members. Breakfast and coffee could be better
May 9, 2016
Rated 2 out of 5 by dustyzhu Blackout without notice inadvance
During my stay, there were two things which I was extremely disappointed: First of all, when I checked in and I had been inform that there was no power from 12:00am to 7:00 am March 26 2016. I was shocked and disappointed, but I couldn't do anything. After 8 hours driving from Toronto with 3 little kids, I was too tired to consider going to another hotel. All I knew is if Westin posted the blackout memo on the website, I was definitely not considered to book the stay at Westin. Secondly, the fridge was not working at the room. I had bought some dairy products for the kids, just found out that the fridge's temperature was not cool enough to refrigerate the dairy. I used the containers with ice cube to keep the fridge cooler.
Your hotel is definitely not meet my expectation.
March 30, 2016
Rated 5 out of 5 by pogo1 VERY nice staff!
My daughter and I stayed at this property because we were attending a Penguins NHL game that evening. The visiting team was staying here and it was a kick watching them exit the hotel and boarding the team bus.
The front desk staff was excellent and we appreciated the warm reception we received at check in and their concern for our comfort during our stay.
March 20, 2016
Rated 4 out of 5 by rargo2009 lost and no response
the experience in this hotel is OK for me. I have upgrade to a suite as a platinum member. However, I have lost my child's milk bottles in the room. I have made many calls to hotels and left many messages. But there is no response until now. It is already 7days. So disappoint.
March 18, 2016
Rated 5 out of 5 by Wildb46 Great stay . Thanks for the upgrade
Your staff at Bill's Bar & Burgers were excellent
March 14, 2016