Rated 4 out of 5 by LoLo63 Great Services, but outdated room!
Amazing staff! Very friendly atmosphere. Ready & willing to assist in anything guest needs. Comfortable bed and pillow!
November 15, 2014
Rated 5 out of 5 by OmegaFoxGoku Stay During Anthrocon 2014
Overall, I have nothing negative to say about my experience- all components, between the cleaning staff, reception, cooks, and all other employees were top-notch. Excellent establishment i'd recommend to friends and family who are staying in the city.
July 8, 2014
Rated 4 out of 5 by Bww017 well maintained
the property is OK, the rooms need some maintenance (wall paper peeling in the bathroom etc)
November 13, 2014
Rated 1 out of 5 by UnhappyTaveler Should be embarrassed
You should be embarrassed having to tell a customer there is no parking available at the hotel. Upon arrival I was informed there is no parking available due to a football game and I should park several blocks away and walk back to the hotel. All my years of travel, I have never heard such a thing before. Needless to say I will never stay at this hotel nor could I recommend it to anyway. If I would have just known I would have stayed somewhere else in the first place.
You should be ashamed Westin
November 3, 2014
Rated 5 out of 5 by slkone Best full service hotel in Pittsburgh
One of the longest stays at a hotel that I have come to love over the past few months. Firstly, the location is the key, centrally located at the intersection of Penn and 10th st. Its a quick 10 minute walk to the intersection of 6th and Penn where you find a choice of restaurants and bars and close to Heinz field and PNC park. Close enough to the action but far away to have a peaceful night!
The hotel is associated with the convention center,so advance booking is a must as they get sold out fast. The hotel has 'the best' gym in the city with a dedicated workout floor, swimming pool and good amount of the usual suspects, treadmills, cross trainers etc. They also have trainers, however I have not used them.There are a bunch of restaurants inside the hotel, including the Original Fish market.There is a free shuttle that can take you anywhere downtown and operates from 6am to 1130 pm, so you don't need to rent a car when you stay here. Cabs/shuttles/ buses to and fro the airport are plenty, so if you are flying in don't waste your money on idling your rental car and paying $22/day.
The check in and out is pretty efficient the staff is extremely friendly and professional. The city views are definitely better than the river view (which is actually not much of a view). Try to get a room away from the elevators if you end up staying over the weekends.
January 27, 2012
Rated 5 out of 5 by SCUP49 Excellent Service and Location
Everyone, and I mean everyone, made me feel welcomed without overdoing it. I truly appreciated the wireless access as a guest and the Starbucks coffee in my room. I took advantage of the green program (not having room serviced each day) and commend you for doing that. I appreciated having coffee-to-go after breakfast (the eggs benedict with salmon--terrific) and an apple to take with me. Room service was exceptionally prompt and, again, very tasteful food. The folks at the Fitness Center were very attentive and the Center itself very clean and good smelling. Having access to a shuttle to take us to landmarks and venues was over the top. I truly, truly enjoyed my visit with you! Please know that every member of your staff performed above expectations.
July 18, 2014
Rated 3 out of 5 by flyspg Noisy room and not responsible
I stayed here for 3 days for a conference at Pittsburgh.
We were not arranged on SPG floor, maybe due to the crowded visitors.
The first night we were arranged to a room next to the elevators. During the night, we heard the noise every so often. We requested to change to another room, but big noise from toilet after flush. (very big)
Apparently some staffs are not responsible. We requested the late checkout (4pm) during checking in, they approved. At the day of checking out, I confirmed the late check out with the front desk in the morning, they confirmed. But in the PM, my room keys lost function again, and checked with the front desk, they said my room has already been cleaned! They called the housekeeping dept, and told me that the luggage are still in the room. I went to the room, yes, nothing changed since I left the room. (Actually that is good for me)
Even with double checked late checkout, they cannot have it really confirmed.
This hotel is connected to the convention center, super convenient for people have meetings there.
November 5, 2014
Rated 5 out of 5 by JimC Great Experience
I've had to stay in the Westin Pittsburgh over a dozen times this year, and it's been a very pleasant experience. The staff is attentive and friendly, the facilities are nice, the beds are amazing. At this time (December 2011), there are a few places where they could improve, as well. The food prices are a bit high in the Pittsburgh Grille. I can't afford to eat at the hotel for all three meals of the day on the per diem that I'm budgeted. The drink prices are too high at the Original Fish Market., as well. I'd like to see more craft beers available and a few more inexpensive-ish, healthy menu choices. My last gripe would be that the gym closes too early. Overall, this hotel is excellent and they do a lot of things right.
December 4, 2011
Rated 5 out of 5 by Jaminh65 Great week
I was at the Westin Pittsburgh convention center for a week. It was a wonderful stay. The gym was top of the line which I loved. The staff was very friendly and helpful. The only part I didn't like was all of the pillows were soft. They were too soft. I would have liked at least one set of firmer pillows. Also, the rain shower may not suit the needs of African American women. I was alone but if my wife and kids were there it would have been difficult to shower without getting hair wet.
August 9, 2014
Rated 5 out of 5 by Daddyshome Great Location
I love the location and quality of this hotel. I have not stay here since 2008, but the quality has not changed. We only had one glitch and that was a request for toothpaste. It seems the page they send did not go thru so I had to call decline because we had to leave for the day. A moment later the delivered the toothpaste as we were closing our door to leave. That was impressive. Great access to the highway for Ross Park mall and the water front. Walking distance to the strip too.
July 23, 2014
Rated 5 out of 5 by 3ngineer1 Conference Destination for Pittsburgh
As a frequent business traveler I know how difficult it can be when things do not go as planned. You can plan for the best but eventually the airlines will lose your luggage, and with every trip you take your odds of this happening improve :(. The Westin staff made waiting for my luggage and everything easier. The facility is clean even though it has a touch of old world charm. Enjoy
August 5, 2014
Rated 5 out of 5 by Guitarman Seamless experience
Enjoyed my Westin experience from check-in to check-out. Staff and food good, and especially enjoyed the breakfast offering. Location was conducive to enjoying the city on foot, which included local restaurants, ballpark, green sites and the vintage architecture.
Very clean city and I would definitely like a return trip.
August 15, 2014
Rated 5 out of 5 by WorkingMom29 Wonderful service
I was here for a conference, and left a newborn at home. As a result, I had special needs for storing of milk (fridge in the room, plus access to a real freezer), and I was delighted at how easy it was to accommodate the request (so many other hotels have not!). I had emailed in advance, and got an immediate reassuring reply that all would be taken care of - and it was. There was a slight hiccup in that I need a fridge in the room, and there wasn't one when I checked in, but housekeeping brought one up within an hour. As for the rest: great location (I didn't have to go outside to get to the convention, a big plus during a hurricane!), comfortable, clean and spacious room, nicely updated, no problems with noise from others. Breakfast was great, as was room service lunch/delivery. Highly recommend.
November 2, 2012
Rated 5 out of 5 by JackieX Wonderful
Our stay was wonderful. From the minute we drove up to the hotel, the staff was very attentive to all of our needs. The amenities were delightful.
August 23, 2014
Rated 5 out of 5 by ALMSLP My recent stay 7/24 -7/27
My stay was Excellent. I was greeted by your hotel valet Shawn Cole, who was most helpful in allowing this small town lady to be comfortable in checking in, exploring restaurants and having a great time while I attended the ASHA Conference. Thank you. My only disappointment, there wasn't a hot tub and the toilet in my room "ran", it needed a new rubber stopper.
July 29, 2014
Rated 5 out of 5 by Kathy78 Fabulous Stay for Paul McCartney concert
I enjoyed every mooment of our stay at the Westn. I worked with Pam Perlow to secure the reservation and she was very prompt and professional with completing the reservation. The room was immaculate and the housekeeping staff very personable. The check-in process was very quick and was appreciative of having a late check out and early check in.
July 24, 2014
Rated 5 out of 5 by lightenig Everything was great!
The shower was beautiful and wonderful!!!!The only negative is the wood furniture needs replaced. It was in poor condition. We thought it is time to replace damaged chest, end table and desk. Otherwise, our stay was wonderful and the David / Griffin wedding was beautiful.
August 6, 2014
Rated 5 out of 5 by icki Great Place to Stay to See the Buccos Play
We enjoy staying at the Westin in Pittsburgh after the Pirates game.
August 21, 2014
Rated 5 out of 5 by Jet1959 NDTC 2014
The room was comfortable, though the walls a bit thin, sound permeable.
August 20, 2014
Rated 5 out of 5 by MuBu WCC Pittsburgh Staff Make This A 5 Star Location!
Personable, Inviting, Responsive, Resourceful, Hard Working, and Patient easily describe the staff I encountered on my combined business/family trip to Pittsburgh. Whether it was Marvin's welcome to the hotel and daily greetings that made us feel like royalty, or Lafayette showing the highest standards of excellence in his thorough removal of any down or feather items from our suite to keep a highly allergic guest comfortable, or Tim's cheerful and personable nature that had guests in his hotel shuttle singing along (in harmony, no less) to the music he provided, this hotel has given us wonderful and lasting memories of our time spent there.
The service and food at The Original Fish Market and the Penn City Grille were exceptional and many thanks go to our servers for answering numerous questions about the menu and making excellent recommendations for our meals.
Thank you Westin for employing an exceptional group of people that, even in a large facility, made us feel like family.
July 30, 2014
Rated 5 out of 5 by UnclePoPo Great services
I arrived at midnight 2:00. very excellence services.
August 20, 2014
Rated 5 out of 5 by Nuzzling Nice, nice, nice
The facility was very well appointed, clean and comfortable.
August 18, 2014
Rated 5 out of 5 by rfghjkl Great for health and fitness
This hotel has a well equipped gym (even toys like bosu balls and foam rollers, in addition to the typical machines and exercise space). Also, the room service menu is conscious of health and includes a variety of delicious, healthy meals.
August 1, 2014
Rated 5 out of 5 by SLK79 Awesome
My stay was great! Friendly service, great rooms and accommodations! The bed was just as described, heavenly! Great job!
August 11, 2014
Rated 5 out of 5 by Meistoshort Nice Hotel
I did not get a king bed as expected. There was a water bottle under the bed. Otherwise, very nice.
August 12, 2014
Rated 5 out of 5 by Hbwillis Amazing Fitness Center!
I was pleasantly surprised that the fitness center was large with plenty of equipment options, towels, filtered water and even work out gear that you could rent if you forgot anything, The most surprising element of the fitness center, however, was the mini-breakfast bar where I had choice of 2 smoothie shots (loved the mango) and could make a yougurt parfait or custom trail mix. What a wonderful way to start my day! Thank you.
March 25, 2014
Rated 5 out of 5 by JB14 Overall very nice stay.
The only issue we had was with the Penn Restaurant. I think there should have been more anticipation of the number of guests so that the time spent there would have been better managed. We waited an hour for a bowl of oatmeal and then didn't get milk or cream with it. It was so late, we had to leave so didn't even get to eat it and were charged $31.00!
July 3, 2014
Rated 5 out of 5 by icki Let's Go Bucs
Great place to stay when rooting for the Pirates.
August 8, 2014
Rated 5 out of 5 by NC325 Convention Meals were excellent
Our group used the meeting rooms and food service. I was very pleased with both the quality of the food served and the presentation. We had two great breakfasts that were very fresh and well stocked, we had one box lunch one buffet lunch and one plated lunch. All were excellent in their class.
July 2, 2014
Rated 5 out of 5 by JStringer Another Excellent Visit
As a staff member for Anthrocon, I have been graced with the chance to stay at the Westin Convention Center since the event moved into Pittsburgh. The rooms are always clean and the staff always friendly, often remembering myself and others who visit them only once a year.
July 8, 2014