Rated 5 out of 5 by SCUP49 Excellent Service and Location
Everyone, and I mean everyone, made me feel welcomed without overdoing it. I truly appreciated the wireless access as a guest and the Starbucks coffee in my room. I took advantage of the green program (not having room serviced each day) and commend you for doing that. I appreciated having coffee-to-go after breakfast (the eggs benedict with salmon--terrific) and an apple to take with me. Room service was exceptionally prompt and, again, very tasteful food. The folks at the Fitness Center were very attentive and the Center itself very clean and good smelling. Having access to a shuttle to take us to landmarks and venues was over the top. I truly, truly enjoyed my visit with you! Please know that every member of your staff performed above expectations.
July 18, 2014
Rated 4 out of 5 by Valkwoman July 2014 Westin Pittsburgh Stay
The Westin Convention Center, Pittsburgh is a stunner architecturally. The common spaces are well-appointed and light-infused. Direct connection to the adjacent DL Convention Center is a plus. Staff responsiveness and attitudes are superb. Obviously, the staff are well-trained in customer service and they embrace it as a mission. Special shout-outs to the bell hops and especially the bell captain who jump-started my car. A special nod to the shuttle driver Tim who patiently answered my questions about Pittsburgh and life in general. I did not eat in the hotel restaurants as my conference in DLCC included meals. My room was average. I appreciated the hot water and the "rain" shower head. There were a lot of noises from the corridor and adjacent rooms. The bath tub was slow running.
July 17, 2014
Rated 5 out of 5 by OmegaFoxGoku Stay During Anthrocon 2014
Overall, I have nothing negative to say about my experience- all components, between the cleaning staff, reception, cooks, and all other employees were top-notch. Excellent establishment i'd recommend to friends and family who are staying in the city.
July 8, 2014
Rated 3 out of 5 Needs some improvement
I am a big SPG fan but this was my first stay at the Westin in downtown Pittsburgh.
Location is great but I guess I checked in after the "furry" convention in town and my bathroom smelled of bleach and disinfectant. Secondly the flush on the toilet would hiss for 10 minutes before finally dying down.
I usually like Westins a lot but this was definitely sub-par. Could have been a better stay.
July 18, 2014
Rated 4 out of 5 by Hip14 This hotel has a great location
If you are in Pittsburgh for a conference, this hotel is perfect. Connected by a walkway to the convention centre gives easy access to the facility. It is within walking distance to downtown restaurants and attractions. Don't get a room near the elevator because of the noise from the elevator going up and down. Other than that, it was an excellent stay.
July 17, 2014
Rated 3 out of 5 by Jaxen It was...okay.
Overall, it wasn't an unpleasant experience to stay at the Westin in Pittsburgh. The staff at the desk were very pleasant and enthusiastic to help. The facilities overall were nice, and bore the brunt of the con admirably.
However, the room itself could have used some work...
The outlets built into the desk at the far end of the room were inexplicably wired into the lightswitch near the door. Because of this, we didn't notice that our devices didn't charge at all overnight after we turned out the lights, and we ended up with dead phones the next day. Not good when you need the phone to coordinate meeting up at various points in the day.
In addition, despite having a key card in the slot near the door, the lightswitch in the bathroom did not work for most of our stay. In the rare event we were able to get the lights to turn on, we left them on for fear that if we turned them off, we'd have to shower by flashlight again. This kind of negated the hotel's attempts to save money on electricity with their frustrating key-in-the-lightswitch system.
Speaking of the bathroom: We were supplied with fresh, new towels every day, but it seems like the housekeeping staff didn't pay attention to renewing much else. There was a day when we actually ran out of toilet tissue, and were down to tiny slivers of soap. For a two-bed room with only three people in it, that seems strangely "down to the wire". Our damp, used towels were left draped on the tub where we designated to discard them, and not removed from the room. The bathroom did not have a fan, meaning it was perpetually damp for hours after showering, which is undoubtedly why there was visible rust and peeling paint in several places.
On the whole, it was decent, but I can't say it was the greatest hotel stay I'd ever had.
July 8, 2014
Rated 4 out of 5 by OneOfManyCats Great rooms but other aspects needed some improvement
I visited the Westin hotel in Pittsburgh for the annual AnthroCon convention and, although the rooms were fantastic, the hotel's other features required some slight improvement...
The pool's temperature did not feel properly regulated, the hot tub was completely out of commission, the gym's changing room did not feel properly maintained and the cleaning staff was not very prompt (probably due to the convention though) to name a few.
On the other hand, the rest of the staff was very friendly and they were able to quickly answer all of my questions.
In closing, although I am not a fan of Downtown Pittsburgh, I highly recommend the Westin Convention Hotel if you are attending one of the many conventions held in that area or just traveling in general.
July 14, 2014
Rated 4 out of 5 by cbenning Very Nice
Very nice hotel, well maintained and quite comfortable/
July 18, 2014