Rated 3 out of 5 by hkcruisehub Unbeatable exec. lounge
A very warm wlecome upon arrival, smooth check-in while room was not ready even I came back at nearly 1600hrs. Impressive jellyfish at the lounge did a great job to kill time when relaxing at the lounge for my room. Being upgraded to suite with no view at all, I'd prefer to have room with bund view other than a suite with no view at all. This is something really disappointed during my stay. I can't find any better exec. lounge other than this. I will be back again for sure, Westin the Bund leaves me no choice for any other starwood property in the area, or any chain can do so. Love the very "Chinese" carpet as well...
February 18, 2013
Rated 4 out of 5 by Partner792 It was great but is it keeping up
I have been staying at this hotel for over 10 years. The facilities are still good, the rooms clean and tidy and the location convenient. However over my last couple of stays the standards seem to have fallen. Shanghai is such a competetive market the hotel needs to keep up. There just seem to be quite a few small problems and customer service seems to have dropped. I had issues at check in, with the breakfast and in the Exec lounge. In the old days they were also commercial in terms of tempting you back and that seems to have gone as well.,
November 21, 2013
Rated 3 out of 5 by parlee The early morning cab coordinator needs to be fired
Needed a cab at on Oct 17, 2013 at 7am to go to my first meeting. 3 cabs in the parking lot. I told the cab coordinator I need a cab. So what does he do? Runs out to the street to try to get one for me. With 3 parked right in front of me why you ask? Those cabs are waiting to take people the airport. And guess who gets to gate keep and take a cut from the cabbies?
Very common practice in China. Cab coordinators act as gate keepers to skim off the hotel. Hotel and guests are the losers of this game.
Room, inside staff, all okay, but no coffee maker in the room and hence 3 stars on the facilities.
September 18, 2013
Rated 4 out of 5 by iAdam Better hair dryer?
Overall it's a good SPG hotel, always my priority choice in Shanghai. But the hair dryer really needs a change, it's so obsoleted and useless that I have to bring my own one for a longer stay.
December 14, 2013
Rated 3 out of 5 by hockeyplayer Nothing exceptional
I wanted to stay at the Bund and not in my usual Pudong area hotels, and figured that with my Liefetime Platinum, it could be a special experienence. Not that I wanted a brass orchestra greeting on entry, but at least a recognition and some sort of special treatment upon checkin, stay and checkout, None of that happened (no band, either), the stay was plain vanilla, no ups or downs, suppose that's a good thing. BTW, didn't care for the gym not being open before 6, or being in a weirdest location between floors.
November 10, 2013
Rated 3 out of 5 by SPGguest Terrible wifi
My work is mostly done on ipad and iphone. Over the six days we stayed, the room's wifi was terrible and connection was constantly dropping. Despite asking for help twice, the situation was unchanged. The first time I was told that the IT team will look at it. Several hours later I called to enquire and was told the IT team had gone home. Calls on the next day brought no improvment either.
November 26, 2013
Rated 5 out of 5 by Ryan11 Great hotel - world class service
Beautiful hotel and the service was icing on the cake. My girlfriend flew out to meet me in Shanghai and the staff went absolutely above and beyond to make her visit an unforgettable experience. Thanks to Terry and Amy for not giving up on finding a way to apply a suite night. I will never forget the friendly faces and would recommend the hotel to anyone staying in Shanghai.
Restaurants in the hotel were surprisingly good. Loved the Italian spot; the manager from Italy even shared some of his homemade limoncello - shows you the type of place this is. Gym had everything I needed (serious weights and tons of treadmills). Pool looked cool but never went in. Rooms were clean / modern - suite with tub facing out to city was amazing! And once again, service set it apart.
Thanks! Will be back.
November 9, 2013
Rated 4 out of 5 by ANNEW Splendid hotel in the Bund area
Our group stayed here on a tour of China in the Shanghai area. Good location near the Bund & outdoor shopping center. The Bund is a great sight to see with the old European architecture on one side and the new modern buildings on the other side. A great video span of both worlds coming together. The hotel is quite modern with a large lobby area & stairs with neon lights. A restaurant is in the back with a great buffet breakfast. The rooms were clean & beds & linen comfortable. Bathroom was large & impressive. The pool area was indoors but not really for lounging. A great stay!
May 8, 2013
Rated 5 out of 5 by Sf0001 Always great
This is the second time this year that I have stayed in this hotel. Both times I have been checked in by Terry who has gone above the call of duty to make sure all my needs are looked after. The rooms never disappoints!
December 2, 2013
Rated 5 out of 5 by RobertB Excellent stay
Our stay was perfect from the moment we walked through the doors. Front desk was efficient and courteous. Platinum recognition was excellent. Our Executive Suite was spacious, comfortable, and very quiet. The Club Lounge was also spacious and comfortable with an excellent breakfast and happy hour. Compliments to Daisy, the lounge manager, made sure that everything was perfect. She really made us feel at home as did the rest of the lounge staff. The hotel location was perfect for our needs and visiting Shanghai was very enjoyable with the Westin as our base.
December 15, 2012
Rated 4 out of 5 by Spiritark Business-friendly
Westin Bund is an excellent place to stay, especially for business. I must commend the staff for their service levels, especially accommodating my super early check-in (and their tri/quasi-lingual capabilities) and arranging bathing facilities late at night on my last day. The executive club also offers a good range of drinks, and the breakfast is simple, filled with variety.
It is in close proximity to a lot of main corporate offices. Definitely pick this if you are here for business. Leisure-wise, I believe you can find better-situated properties.
June 4, 2012
Rated 4 out of 5 by JamesZ Very nice hotel
There were a few spots where the facility could use some work but overall the staff are extremely pleasant and helpful.
It is in an exceptional location, and I was treated very well during my stay.
Be aware that Pudong (PVG) airport is roughly 45 minutes away in light traffic.
Oh, and check out the jellyfish tank in the lounge, its beautiful!
November 4, 2013
Rated 3 out of 5 by sleepless186 Sleepless
It is hard enough to fall sleep. it is improbable when someone persistently ring your door bell at 1am.
it is now impossible when after struggling to the door and turn on the do-not-disturb sign, the phone rings asking me to open the door so that someone can collect room service tray. i did not order any room service. is it not a sign that i turned on do-not-disturb?
please be very careful with door bells and phones after 12am. a lot of stressed out overworked people in this hotel who is dying for some sleep.
June 20, 2013
Rated 5 out of 5 by Woodaddy62 Great Experience
This is the first time I have stayed at the Westin Shanghai, Bund Center. I was pleasantly surprised. I am a Platinum SPG member, and was upgraded to a very nice suite. Once I settled in, I wanted to stay for more than a night. The room was appointed very well, more than sufficient amenities. The Club lounge was quite nice for a evening cocktail and appetizer before heading to the Italian restaurant, which was awesome. The overall service at this hotel is no less than Great!
Very nice hotel, I will stay here again.
December 16, 2012
Rated 5 out of 5 by Zcylic Wonderful Staff
You have a great staff. James and Jim (Concierge Staff) are the epitomy of what guest relations are to be. I would reccommend your hotel, and plan on doing this in the very near future.
May 28, 2013
Rated 5 out of 5 by Sam10 Best Hotel in Shangahi
It is a very unique property with an exceptional location and great value.
November 18, 2013
Rated 4 out of 5 by DavidL1963 Great Staff
I have been in Westin whenever I was in Shanghai but never been that happy before. They finally hired great staff for their restaurants especially the one at the lobby area which is open all day long.
I had an unforgetable brakfast experience as well as dinner experience the day after, I have been served by a Restaurant Manager who is a lady from Russia, (if I am not mistaken her name is Lana), I just told her once what I like and I dont like and all staff were aware of my points during my enrite stay. I just want to say that, she was born for this industry I believe,
lastly, people are the important element for the places as they make the places unique, Westin becomes my popular hotel from now on...
I wish her a great sucess and thanks that let me be more loyal to Starwood Hotels.
January 19, 2013
Rated 5 out of 5 by lavieenrose good hotel
near to the action!!!!!!!!!
November 11, 2013
Rated 4 out of 5 by MrDennis Great Location
This hotel was great. Location wise, it was close enough to the bund and metro lines. The staff all seemed friendly and the room had a good price/value ratio.
October 28, 2013
Rated 5 out of 5 by JeremyY Great Staff
Since it was business, I didn't get to spend much time at the facilities or in the hotel. However, every time I talked to a member of staff, whether it was for getting a taxi or front desk services - I was met with exceptional service.
I forgot to obtain a copy of a receipt and Gordon, the manager worked with me via e-mail after I left to make sure a copy was sent.
Room was a bit small but comfortable. Great location by the bund. Will come again.
July 16, 2012
Rated 3 out of 5 by ShanghaiShanghai Disappointed with my stay at Westin Shanghai last week.
This is the first time I'm complaining about your hotel. I've been staying at your hotel for all my Shanghai trips since 2009. I was very disappointed with the room I stayed last week. The A/C was not working properly, not cold even I set it to the lowest the room temperature remained at 26C. The shower area was stink whenever I took shower. Now I'm really have to think whether I will stay at your hotel for my upcoming trip to Shanghai.
June 14, 2012
Rated 4 out of 5 by chengmj be careful DCC
hotel is good but the staff always use DCC to charge even you request non-DCC
October 31, 2013
Rated 4 out of 5 by voyagerjh Recommended
At first, front desk cannot find my SPG membership at the system even my travel agent booked with SPG#. After presenting my SPG card, can get a room upgrade as Platinum members always does. Have recommend this Westin facility to several colleagues.
September 21, 2013
Rated 4 out of 5 by streetster Great hotel but signs of age
I have been staying at the Westin Shanghai for a couple of years now. Great hotel but the facilities are starting to show signs of age. The gym has a few machines down and some of the working ones are getting old - felt and looked heavily utilitized. Same for the pool as well. The positives, great location, nice rooms and very professional (if not exactly friendly) service.
June 25, 2012
Rated 5 out of 5 by Knickerbocker Best Hotel in Shanghai
I have been staying here since it opened in 2002. Everything you would expect from a hotel is here. Food choices might be limited, but you wouldn't eat in a hotel when you are in China anyway. Restaurant staff are very eager to help. You can tell they are new, but they are trying. Only suggestion is to inform guests if they want to visit Banyan Tree Spa, book in advance.
August 22, 2012
Rated 5 out of 5 by CharlesB Great dining options
The Italian restaurant Prego is excellent and the manager Luciano makes the experience a very authentic one. Highly recommend eating there. The hotel rooms are well appointed and the bed is very comfortable. The work out area is well equipped. The hotel staff is very friendly.
July 26, 2013
Rated 5 out of 5 by KFS67 Great hotel, service, and location
Very nice, modern ,hotel, which seems to resally embrace the SPG concept. Nice upgrade, great club lounge with good breakfast and great evening snacks. Also offers a great full buffet breakfast as alternative to lounge breakfast.
Nice gym, sauna, steam room, and a very nice pool.
Definitely recommend hotel
March 7, 2013
Rated 3 out of 5 by molly westin bund disappointing
As I have stayed in shanghai 4 times,(twice at st.regis and once at le meridian) I was extremely disappointed with the westin bund.The club in particular was below any standard of club I have stayed in. If I had not pre-paid the accomodation I would have moved to le meridian (which I was overwelmed by).
October 30, 2011
Rated 5 out of 5 by ricenchips Great Service
Good hotel cars, super friendly check in, nice room, room service was a little patchy (great caesar salad, average laksa), gym is functional, pool is funky but not really long enough for lengths, and very helpful in the business centre ... would definitely stay again if in Shanghai.
June 10, 2012
Rated 5 out of 5 by rael92896 Great Location
I just returned from a wonderful stay at this property. The suite I had was extremely comfortable and well-appointed, very clean! The location is also great for touring around in the evenings when not on business and was within close walking distance to several attractions.
June 11, 2012