Rated 3 out of 5 by ThomasZ small pool
this hotel has a really small swimming pool and seems to sell many tickets to non-hotel guests, which makes the pool crowed. Feels terrible. Will try other hotels next time.
August 13, 2014
Rated 5 out of 5 by Daniel1234 Good experience
Stayed 2.5 weeks for a business trip and since then I have been recommending this hotel to my colleagues. No complaints.
August 9, 2014
Rated 5 out of 5 by Msyang94 Wonderful services all around
Shanghai Westin takes the SPG experience to a total new level. Their attention to details and their service excellence are just beyond my highest expectations.
August 4, 2014
Rated 4 out of 5 by EverWin Need improvement in the executive lounge
Mei at the check in desk checked me in expeditiously and accurately. Great impression on the efficiency of your front desk staff.
Visited the executive lounge for three straight mornings, only the staff at the second morning proactively with courtesy ask to assist. First morning and the last morning, seems like i have done wrong to them, or they have encountered problems at work. No smile, not courteous, impatient. When i asked to checked out, not once i was greeted by the staff as Mr. nor a smile of appreciation for my stay.
I hope i am not asking too much, as i have stayed in SPG hotels average 50 nights per year for the last 11 years. I know what i am expecting, and what i should receive.
Fix the lounge attitude, you have a perfect property.
By the way, your supervisor over the taxi driver did a great job by expel the drivers that did not want to take short distance business. She kept the drivers in discipline which reflect that the hotel is under strict leadership and guidance.
overall a great hotel! highly recommended....except.............
August 3, 2014
Rated 5 out of 5 by ECEJon Classy
I stayed at the Westin twice this month, only one-night stays before I travel home. It now becomes my preferred SPG hotel in Shanghai or preferred hotel in Shanghai.
Location is superb, 5-minute walk to the Bund and 5-minute walk to the nearest underground station and the Nanjing Pedestrian Road.
There are no corners cut in general. Staff are well trained and everything falls into the right places.
Great SPG recognition, I normally get a studio room/suite and welcome fruit; welcome letter actually written and signed for by the GM(How thoughtful!)
The lounge is also wonderful, good and wider selection of f&b compare with most of the SPG hotels I stayed here in China (20+). I somestimes wonder whether you need to go out or go to the restaurant for a proper meal afterwards for such a good range here if you have no other commitment.
I use gym a lot, not the latest state-of-art, but absolutely well-equipped and praticial enough for running, weights etc...
Only comment for improvement would be:
some of the cooked breakfast Chinese dishes are not fresh enough, whether they are cooked too early or simply from the Buffet previous night, I am not sure..., I prefer having traditional Chinese breakfasts when I am in China as I have been living in the West for most of my adult life, and local, fresh are always important..
November 24, 2013
Rated 5 out of 5 by Eric88 Good Location with comfort
A very good hotel with high level of standard.
July 31, 2014
Rated 5 out of 5 by JLYB2013 Excellent Service
I was in Shanghai to interview candidates for a job in China and needed a room. Ms Vicky Tao at the front desk was excellent, she explained all the various options and understanding exactly what I needed, offered me the best solution.
December 8, 2013
Rated 5 out of 5 by Clement118 Excellent Services
Although just staying 1 night in Westin this time, the overall service level, including the room facility, staff manner & manner, food quality, are excellent and maintain at a high level. Very pleased to stay in Westin!!
October 16, 2013