Rated 2 out of 5 by Patrick71 Hotel manager attitudes
Hotel manger Terry Li has poor attitude to treat customer. I hope Westin should provide more client management training to him.
July 13, 2014
Rated 5 out of 5 by Chinagirl49 Our Shanghai experience
My husband and I began our China experience here in Shanghai at The Westin Bund Center and it was much more than we could have ever dreamed it could be. Thank you to everyone who looked after us. We had a fabulous time!
July 11, 2014
Rated 4 out of 5 by Vall Placment
5min to nice vew. City center. Main roads to Pudong. To airports
July 10, 2014
Rated 5 out of 5 by JCD43 A hotel to be recommended
It is one of the best hotels we have used, and we have been to many all over teh world. We will definitely recommend it to colleeges and friends
July 7, 2014
Rated 5 out of 5 by Scooter1234 Perfect Respite for the Weary Traveler
I had spent six days in China when I came to the Westin. The staff were very pleasant and the accommodations were great. I enjoyed my meal in Prego (the Italian restaurant) so much that I came back again. The manager was very gracious and the food was outstanding! If I am ever in Shanghai again I will want to stay at the Westin.
June 27, 2014
Rated 5 out of 5 by RonyD Outstanding Service
Since I travel a lot, I rarely get impressed by a hotel service or room service or guest attention. This is the second time I chose the Westin Bund Hotel in Shanghai.
I have to admit that whenever I am next in Shanghai, this is where I am staying. Everything is outstanding, especially the room service attention to little details and room presentation. Good job and keep it up. Thanks to all of the Westin Bund team.
June 23, 2014
Rated 4 out of 5 by Markma1969 SOMETHING NEED TO IMMPROVEMENT
1) MY BOOKING ALREADY INCLUDED THE BREAK FIRST, BUT ON THE RESTAURANT FRONT DESK OUR NAME NOT IN THE LIST,
SO I HAVE TO SHOW MY BOOKING PICS TO THEM FOR OUR BREAK FIRST, AFTER THAT ALSO ASK STAFF TO DOUBLE CHECK AT PUT MY NAME INTO THE LIST FOR TOMORROW.
2) SECOND DAY MORNING I ALREADY REQUIRED FOR ROOM SERVICE FOR OUR ROOM. WHEN WE CAME BACK TO ROOM ABOUT 6;00 PM, WE NOTICE THE ROOM ALREADY CLEAN UP, BUT SOME PLACE NOT CLEAN UP NICELY, LIKE THE COFFEE TABLE ON OUR SUIT, BATH ROCK STILL ON OUR BED ...BUT WE STILL OKIE WITH THIS
ABOUT 8;00 PM WE ARE FEEL TIRED AND SLEEP ON THE BED AND SUDDENLY WAKE UP BY THE SOUND OF DOOR OPENING, N FOUND OUT THE CLEARER ON OUR ROOM ... WE VERY SCARY HOW COME THE CLEANER WALK IN LIKE THAT .. MY WALLET FULL IN CASH AT THE OUTSIDE TV AREA, WE CLOSED THE SLIDING DOOR PANEL FOR OUR SLEEPING ROOM, I SUDDEN WAKE UP FROM SLEEPY,,, N CALL TO FRONT DESK WHAT HAPPEN FOR THIS... THEY TOLD ME ONCE DAY HAVE TWO TIME ROOM CLEANING AND BEFORE SHE CAME IN WILL RING THE DOOR BELL BUT THE WAY I DID.T HEAR ANY DOOR BELL RING, BUT THE FIRST NIGHT DON.T HAVE SECOND TIME ROOM CLEANING ...
3) I LEFT ONE CLOTH AT THE CLOSET, WE REQUIRE HOTEL SEND BACK, THEY SEND ME EMAIL TO FILL UP N WE ALREADY EMAIL BACK BUT STILL DON'T ANY REPLY HOTEL FOUND THE CLOTH OR NOT ... NOT ANY REPLY THIS YET, TILL NOW STILL WAITING FOR REPLY OR EMAIL ... PLEASE LET US KNOW U FOUND ANYTHING YET THAT REQUIRED OUR PASSPORT OR ( CUSTOM STAMPING ON OUR PASSPORT ?? WHY NEED THIS)
ASIA FOOD AREA TOO FAR FORM EATING AREA, ALSO NEED THE DIRECTION BOARD OR SIGN BORD TO MENTION THIS, AFTER WE TOOK A WESTERN FOOD , THAT WE NOTICE FORM OTHER GUEST CARRIED FROM ANOTHER CORNER...
THANK YOU VERY MUCH
June 25, 2014
Rated 5 out of 5 by JLYB2013 Excellent Service
I was in Shanghai to interview candidates for a job in China and needed a room. Ms Vicky Tao at the front desk was excellent, she explained all the various options and understanding exactly what I needed, offered me the best solution.
December 8, 2013