Rated 4 out of 5 by HCAO Worst Platinum Upgrade in Shanghai
Stayed for 4 nights and was upgraded to a Junior Suite (yes it is as junior as it can be). For those expect a real suite or with Bund view, avoid this hotel.
Tried buffet restaurant at Ground floor which was ok but a few of the hot dishes were old and was not replaced the whole time when I dined. Steam Shanghai crabs were superb.
Breakfast and Happy Hour in the Executive Lounge were above normal Westin standard. We could tried local delicacies while enjoying salmon sashimi.
15 mins walk to the Bund or Yuyuan market or Nanjing Road.
Overall a good business hotel rather than a leisure one.
January 17, 2015
Rated 5 out of 5 by Bregenz1 Thanks
The best hotel in Shanghai, best location,
good restaurants and the staff is always helpful and perfect organised.
January 17, 2015
Rated 5 out of 5 by ECEJon Classy
I stayed at the Westin twice this month, only one-night stays before I travel home. It now becomes my preferred SPG hotel in Shanghai or preferred hotel in Shanghai.
Location is superb, 5-minute walk to the Bund and 5-minute walk to the nearest underground station and the Nanjing Pedestrian Road.
There are no corners cut in general. Staff are well trained and everything falls into the right places.
Great SPG recognition, I normally get a studio room/suite and welcome fruit; welcome letter actually written and signed for by the GM(How thoughtful!)
The lounge is also wonderful, good and wider selection of f&b compare with most of the SPG hotels I stayed here in China (20+). I somestimes wonder whether you need to go out or go to the restaurant for a proper meal afterwards for such a good range here if you have no other commitment.
I use gym a lot, not the latest state-of-art, but absolutely well-equipped and praticial enough for running, weights etc...
Only comment for improvement would be:
some of the cooked breakfast Chinese dishes are not fresh enough, whether they are cooked too early or simply from the Buffet previous night, I am not sure..., I prefer having traditional Chinese breakfasts when I am in China as I have been living in the West for most of my adult life, and local, fresh are always important..
November 24, 2013
Rated 5 out of 5 by JLYB2013 Excellent Service
I was in Shanghai to interview candidates for a job in China and needed a room. Ms Vicky Tao at the front desk was excellent, she explained all the various options and understanding exactly what I needed, offered me the best solution.
December 8, 2013
Rated 5 out of 5 by Clement118 Excellent Services
Although just staying 1 night in Westin this time, the overall service level, including the room facility, staff manner & manner, food quality, are excellent and maintain at a high level. Very pleased to stay in Westin!!
October 16, 2013
Rated 5 out of 5 by TheEmu2012 Consistently a great hotel
This has become one of my favourite hotels: the staff are always friendly and ready to help, the service is fantastic, food always great in-room or restaurant. Sunday morning brunch is always worth coming down for. I have been offered an upgraded room each time I've stayed but have never asked. The beds are supremely comfortable and the rooms spacious and well laid out.
December 31, 2011
Rated 5 out of 5 by nealnyc Great Hotel
Sad to say I only stayed here one night but this is a great hotel. Beautiful hotel with a great lobby area. The room is very well appointed and clean. Service was AMAZING. Everyone who works here is very friendly and helpful and they speak great english. I highly advise staying here. Location could be better if you are sightseeing as the local area is nothing special.
May 4, 2013
Rated 5 out of 5 by Ainz Perfect Family Weekend Getaway
I realized there are so much to write for this hotel. As first timer here, we were surprised that the guest officer upgraded our rooms from Crown to Grand Deluxe Room for free! The rooms were just fit to our family need. They made staying in a hotel with a toddler less challenging by providing what we and our dear daughter's needs. Since we were there during my husband's birthday, the hotel gave us sweet treats from their 'Daily Treats' shop. We felt it was such a nice gesture reaching more to the guests. The breakfast was exemplary! Then the indoor pool provided another great family experience since not only did we enjoy swimming but the view of the three tallest buildings in Shanghai was just magnificent. Although it's sad I've only known later of the 'kids discovery activities' area (or maybe it's just there for the Sunday Brunch). Our daughter would've enjoyed hanging out there. Nonetheless, from check-in to check-out we have nothing to complain, it's just - PERFECT!
May 5, 2013