Rated 4 out of 5 by Jerichobetty Good location, nice facility
Location is great, within walking distance to the bund and other tourist attractions. Breakfast is comprehensive with lots of options. The room is spacious and the facility is satisfactory.
November 23, 2014
Rated 1 out of 5 by Andreas739 Most disappointing stay at Westin
Although the hotel has proper room facilities, staff could not handle a simple request to issue a standard invoice according to European standards. Travelling to 100+ hotels worldwide, this is the first hotel that was not able to prepare a standard A4 Invoice.
November 20, 2014
Rated 5 out of 5 by ECEJon Classy
I stayed at the Westin twice this month, only one-night stays before I travel home. It now becomes my preferred SPG hotel in Shanghai or preferred hotel in Shanghai.
Location is superb, 5-minute walk to the Bund and 5-minute walk to the nearest underground station and the Nanjing Pedestrian Road.
There are no corners cut in general. Staff are well trained and everything falls into the right places.
Great SPG recognition, I normally get a studio room/suite and welcome fruit; welcome letter actually written and signed for by the GM(How thoughtful!)
The lounge is also wonderful, good and wider selection of f&b compare with most of the SPG hotels I stayed here in China (20+). I somestimes wonder whether you need to go out or go to the restaurant for a proper meal afterwards for such a good range here if you have no other commitment.
I use gym a lot, not the latest state-of-art, but absolutely well-equipped and praticial enough for running, weights etc...
Only comment for improvement would be:
some of the cooked breakfast Chinese dishes are not fresh enough, whether they are cooked too early or simply from the Buffet previous night, I am not sure..., I prefer having traditional Chinese breakfasts when I am in China as I have been living in the West for most of my adult life, and local, fresh are always important..
November 24, 2013
Rated 4 out of 5 by B23B LOCATION IS GREAT
SHOPPING AND BUND WITHIN WALKING DISTANCE
October 31, 2014
Rated 5 out of 5 by JLYB2013 Excellent Service
I was in Shanghai to interview candidates for a job in China and needed a room. Ms Vicky Tao at the front desk was excellent, she explained all the various options and understanding exactly what I needed, offered me the best solution.
December 8, 2013
Rated 5 out of 5 by Clement118 Excellent Services
Although just staying 1 night in Westin this time, the overall service level, including the room facility, staff manner & manner, food quality, are excellent and maintain at a high level. Very pleased to stay in Westin!!
October 16, 2013
Rated 4 out of 5 by JManiago This hotel has a good location
The hotel facilities and the rooms are nice but the staff is well below average mainly due to the fact that they struggle with the English language and one also gets the impression that there s a lack of professional experience!
October 20, 2014
Rated 5 out of 5 by Review2014 This hotel was great.
I would recommend this hotel to a variety of travellers. Excellent facilities and service.
September 21, 2014