Rated 4 out of 5 by JManiago This hotel has a good location
The hotel facilities and the rooms are nice but the staff is well below average mainly due to the fact that they struggle with the English language and one also gets the impression that there s a lack of professional experience!
October 20, 2014
Rated 5 out of 5 by Nevets Great stay, fabulous breakfast
My second dray here and again it more than met expectations. Quality nights sleep and superb breakfast which unfortunately I had to rush due to business meeting. Will get up earlier next time!
October 16, 2014
Rated 5 out of 5 by Review2014 This hotel was great.
I would recommend this hotel to a variety of travellers. Excellent facilities and service.
September 21, 2014
Rated 5 out of 5 by ECEJon Classy
I stayed at the Westin twice this month, only one-night stays before I travel home. It now becomes my preferred SPG hotel in Shanghai or preferred hotel in Shanghai.
Location is superb, 5-minute walk to the Bund and 5-minute walk to the nearest underground station and the Nanjing Pedestrian Road.
There are no corners cut in general. Staff are well trained and everything falls into the right places.
Great SPG recognition, I normally get a studio room/suite and welcome fruit; welcome letter actually written and signed for by the GM(How thoughtful!)
The lounge is also wonderful, good and wider selection of f&b compare with most of the SPG hotels I stayed here in China (20+). I somestimes wonder whether you need to go out or go to the restaurant for a proper meal afterwards for such a good range here if you have no other commitment.
I use gym a lot, not the latest state-of-art, but absolutely well-equipped and praticial enough for running, weights etc...
Only comment for improvement would be:
some of the cooked breakfast Chinese dishes are not fresh enough, whether they are cooked too early or simply from the Buffet previous night, I am not sure..., I prefer having traditional Chinese breakfasts when I am in China as I have been living in the West for most of my adult life, and local, fresh are always important..
November 24, 2013
Rated 5 out of 5 by JLYB2013 Excellent Service
I was in Shanghai to interview candidates for a job in China and needed a room. Ms Vicky Tao at the front desk was excellent, she explained all the various options and understanding exactly what I needed, offered me the best solution.
December 8, 2013
Rated 5 out of 5 by Clement118 Excellent Services
Although just staying 1 night in Westin this time, the overall service level, including the room facility, staff manner & manner, food quality, are excellent and maintain at a high level. Very pleased to stay in Westin!!
October 16, 2013
Rated 4 out of 5 by kitty2014 This hotel is in a great location
Great location, fabulous breakfast, really comfortable beds. Loved the layout of the room - spacious and elegant. Concierge really helpful.
September 15, 2014
Rated 5 out of 5 by TheEmu2012 Consistently a great hotel
This has become one of my favourite hotels: the staff are always friendly and ready to help, the service is fantastic, food always great in-room or restaurant. Sunday morning brunch is always worth coming down for. I have been offered an upgraded room each time I've stayed but have never asked. The beds are supremely comfortable and the rooms spacious and well laid out.
December 31, 2011