Rated 4 out of 5 by WorldTravellerThriller Location Food Service
I picked this hotel because of the location. It's walking distance to Times Square and to the train station. Our room was a corner room, nice and clean. The matress was very comfortable and the sheets were very soft. The bathroom was modern and the towels thick and soft. We had dinner at the Shula's on our first night and the food was outstanding! Oysters and steak cooked to perfection! I also have to mention the delicous bread served with our dinner.
January 26, 2015
Rated 5 out of 5 by nortie1 customer service
discrepancy between package rates booked online and quoted rate upon registration. though resolution was made at a "higher"level, it was favorable. management and front desk staff were courteous, helpful, and quite accommodating. set a nice tone for my stay--and for future stays.....only drawback_ fridge ordered for room was a mini-fridge. too small for my purposes.. needed to have a second one.
January 26, 2015
Rated 5 out of 5 by Fluff1322 Hotel is beautiful!
This room has been the best sleep I have had in a while. The king size bed was a little piece of heaven. The bathroom is constructed in a way that is modern and beautiful with two headed shower pressure that made taking a shower very relaxing. Some of the staff I came across were excellent like Luis S. and the housekeeping lady who was very respectful. However, the front desk needs a little work. Some of the people who are the face of the hotel seem to forget that everyone should be treated equally not looked down on because they are not used to the traveling experience and are unsure of some things. Other then that, this hotel was fantastic and its location is in the center of Times Square. I enjoyed my stay there greatly.
January 20, 2015
Rated 5 out of 5 by Yelasti Extremely Satisfied!!
I am extremely satisfied with my experience here at the Westin in New York. Aside from the great location, the staff and customer service are above expectations! This hotel is a peaceful escape right in the craziness of the time square. Everything is walking distance and accessible. The rooms are clean and comfortable. Shula's restaurant has great food!! I have stayed here twice and I plan on returning to the Westin again.
January 21, 2015
Rated 4 out of 5 by DesignGuy949 Westin flagship in great location
I've stayed at this property for years and whilst it's not my ideal for every NYC trip it certainly is a solid well-located flag property. Whether in town for Javits, Broadway Theater this location is ideal in that it sits atop a major subway station and by being off Times Sq. it's super accessible but without the headache of the crowds.
Using the subway I can be in SoHo in a matter of minutes or on the UES in no time on the E train.
The rooms are nice and the views on the Hudson side are fantastic especially when you're on 36 and above.
January 18, 2015
Rated 1 out of 5 by Jimtraveller Not my fav SPG hotel in NYC anymore
1) Missing US Open Blue Caps in the promo packages, which were the main reason I booked this hotel for Labour Day long weekend
2) Club Lounge is gone, which is replaced with a gym which is empty for 99% of time when we were there
3) Room cleaning was not done after 530pm on days, very late and inconvenient and unacceptable
4) Our room was not ready for us after 4pm on our arrival, almost always a challenge for this hotel
September 7, 2013
Rated 1 out of 5 by Kwt1 Horrible
A loyal customer, I haven't had a worse stay anywhere else - disaster and fell down in every aspect possible. So much for being a repeat customer, means zero.
December 31, 2014
Rated 1 out of 5 by Twinn2013 WORST! Stay away from this Westin if you can!
Stayed here for Labor Day weekend. Wishing to have Signature Westin experiences, turned out to be WORST Westin Experiences. I will NOT come back to this Westin ever.
Saturday night, I called The Westin Front desk to add my friend name on my reservation so she can get a key to our room because she was sick and can not continue to hang out with us anymore. Also, I called the SPG Platinum Concierge and ask the same thing to make sure everything goes well. SPG Platinum Concierge clearly stated that she will email the hotel directly as we spoke on the phone to added my friend name on my reservation and clearly stated my friend will be arrived in the hotel 1:15am,
When she arrived in the hotel 1:20am, Front desk didn't see her name on the computer nor in my reservation, eventho she mentioned I just called 30 mins before and SPG Platinum rep sent an email to hotel directly. Long story short, The Front desk didnt give a room key to her and let her sleep in the sofa in the hotel lobby with fever and cold until I arrived 3:30am.
I was so MAD with their Front Desk Assoc and Westin Management. What happened with my phone called earlier and SPG Rep sending an email directly to hotel? I'm pretty sure someone received an email from SPG rep but did not take an action cause my friend sleeping in hotel lobby with fever and cold while she need her MEDICATION in the room and she could be die.
Thomas Winn room 3410.
September 4, 2014