Rated 3.9 out of 5 by 663
reviewers.
Rated 5 out of 5 by ToAidan Great to be in the SPG family
This was my first visit to NYC and our trip wouldn't have been as amazing without the help of the Westin NY Times Square front desk Manager, Jonathan. He went out of his way to help make our stay the most memorable and comfortable: complimentary drinks, late check-out at 4pm, great and positive attitude.
The Deluxe Corner King room I booked was recently renovated and it was BEAUTIFUL and spacious, providing us with the entire view of Time Square and local area.
Many great restaurants and shopping around the area to meet whatever you needs are.
Will I stay again? You betcha!
Thanks Westin NY Times Square and SPG for this great road trip experience!
May 21, 2013
Rated 5 out of 5 by JimAndAnnFromSF The best place to stay in MidTown
I've stayed at about a dozen hotels in Midtown Manhattan and thisis the best. It's a block from Times Square BUT in a much more quiet and less frenetic area. Easy walk to all theaters and restaurants in Midtown. The second floor lobby makes it ideal for meeting colllegues and the lobby bar is a great place to have a quiet conversation or watch the foot traffic/people watch. The staff is the friendliest and most helpful that I've met in NYC hotels.
May 21, 2013
Rated 5 out of 5 Excellent location for Broadway theatergoers
A nice refuge from the non-stop activity in Times Square. We see a theater performance every day we're in New York, and many are a very short walk from the hotel. The beds were very comfortable, baths had nice toiletries and a wonderful shower. The room was clean and spacious.
May 22, 2013
Rated 4 out of 5 by KYgirl219 Desk confusion
Upon arrival wanted and previously requested early check in. Room request not ready but that was ok sent me to a room which still had a guest in it. I'm so glad the guest was out. When I opened the door someone' s belongings were in room. Kind of a mess went back to desk took forever but finally worked out. Not sure how all this happened but it worked out ok finally. Thank you.
May 21, 2013
Rated 5 out of 5 by Stevie Perfect
really enjoyed our stay. Did not have too much interaction with staff so can't really evaluate that experience, but we did receive a complimentary upgrade on check in which was very nice. Hotel was a quiet retreat in the middle of Time Square chaos! Would not even look for a hotel next time visiting NYC and would just stay here again.
May 20, 2013
Rated 5 out of 5 by TONI1 Great hotel location
Convenient, comfortable and will stay again
May 21, 2013
Rated 5 out of 5 by LAPlanner My favorite hotel in NYC!
This is my second time staying at this hotel, and both times I received excellent service at the front desk. The rooms are really nice, house keeping crew were very professional, and so was the bell man at the cab line. I love the location too since it is just steps outside the door to all the main subway lines and to Times Square.
May 20, 2013
Rated 4 out of 5 by VeryGoodPointsStacey Mixed Review
I had a very mixed experience during my most recent visit. I really liked my room, it was very clean and comfortable. However, the staff made an error in placing me on the floor they did as there was a special event they were preparing for and at 11pm staff were moving beds, dressers, etc.. out of rooms and lining the hallways with tables. The hotel did apologize and the noise stopped after 2 calls and speaking with a manger. However, it started again before the sun came up.
The service in the restaurants and from the concierge was very good and I found them very helpful. However, the bell staff was awful. They were extremely unprofessional and I watched (as I waited for a limo) as they made fun of people, talked about guests, complained about the hotel/managers and in general made a mockery of the hotel.
I would stay at the Westin again because I love the brand and I have to assume this was an unusual situation.
The location, by the way, is great if you're in NY to shop, be a tourist or visit the theatre. Can't be beat.
May 19, 2013