Rated 4 out of 5 by BrettHamptons Good stay
Stayed here with my wife for a nice weekend in NYC. This hotel has a great location right in Times Square. The room was small but clean. The bathroom was really nice. Bed was very comfortable. The hotel itself lacks some amenities like a hot tub but they did have a nice fitness center. Compared to other SPG hotels I've been to, I felt like the staff here were not very helpful. The welcome staff were good, but every encounter after we arrived felt like we were intruding on some conversation they were having at the time. And separate from the hotel, don't bother with Shula's for breakfast/brunch. $70 for two of us to eat eggs and be treated like we didn't exist.
March 3, 2014
Rated 5 out of 5 by Garret My new favorite NYC Hotel
Loved staying at this Westin, it's probably my new favorite hotel in NYC. Right in the heart of times square and within stone's throwing distance of the subway. Staff were extremely friendly and got an enhanced room without a problem, the person at the SPG Gold/Platinum desk who helped with my checkin was great.
The steakhouse was also fantastic, was really bummed to find out the prime rib is only served on the weekends though. I guess that's maybe more of an incentive to extend my trip through the weekend, the next time I'm in town.
March 6, 2014
Rated 2 out of 5 by SeattleBusineesTravel Room not clean, wrong room type
Called ahead to confirm late arrival for my room with a king bed, got a room with two doubles and the floor in the bathroom was dirty.
March 7, 2014
Rated 3 out of 5 by bj913 Disappointed
From the beginning I should have known this would be an unpleasant stay. During check in, one of my friends asked a simple question about the rate and the clerk snapped back at him that he could only get that rate online. Absolutely rude and unnecessary.
Our accomodations were terrible for the amount I paid for this room. The wallpaper was peeling, the handset on the phone by the bed didn't work, the other phone had problems, not to mention that we couldn't get anyone at the desk to answer when we called down for more towels. We randomly dialed a number and somehow got housekeeping.
The checkout time on my confirmation email -from the hotel- said 3:00. They locked me out of my room at 1:00 and all of their in room info said check out was at 12:00. I don't understand how it could be so inconsistent.
This hotel does not have it together.
March 4, 2014
Rated 3 out of 5 by StarwoodLifetimePlatinum Newly Remodeled Rooms Need Improvement
As a Starwood Lifetime Platinum who stays at this property 4-6 times/year, I was very disappointed with this stay. The Westin Times Square is normally a great hotel with comfortable rooms. When I checked in for this visit, I was told that I was being put in one of the newly remodeled rooms. Clearly it was remodeled, but the room I had was not set-up for business travelers. The only 2 accessible plugs in the room were 1) in the bathroom and 2) in the hallway next to the bathroom. The bathroom has visible strands of hair that were obviously not mine and the room was the smallest I have ever had at this property. The room size I can deal with, but the lack of electrical access is a HUGE issue.
If you can get one of the older room with good plug access, I would recommend the hotel.
March 2, 2014
Rated 5 out of 5 by LMCQ Perfect Location & Fantastic Staff
From the moment Jane checked us in to the moment we checked out.....nothing but Excellent Customer Service & great room! Carlos, Amorn, Jay & Don were awesome every morning taking care of us while having breakfast at Shula's....Baz (chef) even came out to check if I liked my omelet that he made special for me!! Great room.....comfy, warm, clean & great view......Thanks Westin for bringing Customer Service Back to the World!!!
March 3, 2014
Rated 2 out of 5 by travel4workboston Not the Friendliest Hotel
I arrived late evening before a snowstorm, was booked for 8 days, front desk personell were not at all friendly, when i handed my card all she could say was that i was not an elite menber any more. was assigned a room which had air conditioning units and antenae just outside my window. when i asked to peak to a manager they kept me on hold. had to walk down to complain, manager NEVER came out of the office to addres the issue. was resent to another room, only to open the door and find out that it had not been cleaned (11:30 pm) came down again. asked to speak to manager. Again, no manager came out. when they upgraded my room i felt like they were doing me a favor, felt very uncomfortable.
Would not recommned for an extended stay
February 28, 2014
Rated 5 out of 5 Great Spot
This is a terrific spot for anyone visiting NYC. Very easy access to the theater district, the subway, and of course Times Square. The WTC site and the Soho district are just a short ride away. Getting a cab can be a bit of a challenge, but the area is really cool.
March 4, 2014