The Westin New York at Times Square

  • 270 West 43rd Street
  • New York,
  • New York
  • 10036
  • United States
  • Map

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to check-in. 

Rated 3.8 out of 5 by 1090 reviewers.
Rated 1 out of 5 by WORST! Stay away from this Westin if you can! Stayed here for Labor Day weekend. Wishing to have Signature Westin experiences, turned out to be WORST Westin Experiences. I will NOT come back to this Westin ever. Saturday night, I called The Westin Front desk to add my friend name on my reservation so she can get a key to our room because she was sick and can not continue to hang out with us anymore. Also, I called the SPG Platinum Concierge and ask the same thing to make sure everything goes well. SPG Platinum Concierge clearly stated that she will email the hotel directly as we spoke on the phone to added my friend name on my reservation and clearly stated my friend will be arrived in the hotel 1:15am, When she arrived in the hotel 1:20am, Front desk didn't see her name on the computer nor in my reservation, eventho she mentioned I just called 30 mins before and SPG Platinum rep sent an email to hotel directly. Long story short, The Front desk didnt give a room key to her and let her sleep in the sofa in the hotel lobby with fever and cold until I arrived 3:30am. I was so MAD with their Front Desk Assoc and Westin Management. What happened with my phone called earlier and SPG Rep sending an email directly to hotel? I'm pretty sure someone received an email from SPG rep but did not take an action cause my friend sleeping in hotel lobby with fever and cold while she need her MEDICATION in the room and she could be die. Thomas Winn room 3410. September 4, 2014
Rated 2 out of 5 by Small things neglected Decided to switch hotels this stay in New York, and BIG mistake. This hotel has been substandard from the moment I checked in. The room was unclean with foodstuffs all over window ledges.and hair on bathroom floor. For three days I have requested another robe and still don't have it. Every day, I prompt for complimentary water, which to receive is a minor miracle. No one follows up on requests. The business centre is not complimentary and in fact Platinum level is irrelevant. Absolutely no advantage. August 9, 2014
Rated 3 out of 5 by Ok minus Staff is not pleasant completely ignorant as to transportation and restaurants questions. Zero recognition as SPF Membre Terrible acoustic you can hear every step in the corridor and every word of your neighbors September 16, 2014
Rated 1 out of 5 by TerribleSPGexperience this is the worst SPG experience I have had. The person checkin us in was chewing tobacco and was incoherent. He did not really care about providing us with any kind of service. July 25, 2014
Rated 5 out of 5 by Great Hotel, Great Location We always stay at The Westin New York at Times Square when we travel to New York City. Highly recommend! Very professional and friendly staff. Guest rooms are nice, clean, and comfortable. Great location! September 10, 2014
Rated 2 out of 5 by Refresh? Hardly. I adore the Westin, but I had so many issues here with the staff, especially management, that I can't recommend this hotel. The concierge, security, housekeeping, and a few of the front desk staff are outstanding, but the management for the night shifts are atrocious. I spent more time getting more exhausted than actually resting. To be honest, although I adored the room, I wish I'd never booked a stay here at all. Consider other Starwood properties before booking just in case. August 25, 2014
Rated 5 out of 5 by Thank You Beautiful hotel in the heart of Manhattan. Our stay at the Westin was short but we can't wait to come back again. The room was amazing with great views of the skyscrapers and the Hudson River. The stuff was polite and every time we requested something they always were there. The breakfast at the Restaurant was great. Excellent customer service and nice upscale atmosphere. Definitely we can't wait to stay here again. Thank You Westin Family September 2, 2014
Rated 5 out of 5 by Great hotle Great location, wonderful staff. September 2, 2014
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