Rated 4 out of 5 by jjmh Great location for visiting NYC
The hotel is relatively new, and it shows. Everything about it was great. I was lucky to be put on the top floor in a corner room. I had amazing sunset views over the Hudson River. I could also see the Empire State Building to the south.
Inside the room, the bathroom was really nice. There was great water pressure, even though I was on the top floor, which has been a problem at other hotels. The room was also mostly quiet. It helps to be that far above the street.
My only gripe is the blackout window shades. The roll up ones are both noisy to operate and hard to move. Westin should reconsider these.
July 26, 2014
Rated 4 out of 5 by DaveInCT Family-Friendly
We've stayed here several times, and it became our go-to NYC hotel for family trips once the Parker started the crazy/offensive resort fee policy.
SPG Plat recognition has always been good -- have gotten the Junior Suite every time, pull-out sofa for the kids, great view to the river. Once, when the folks in the room next door started smoking, filling our room with cigarette smell, the night staff moved us to a corner suite, which was really nice. Suite upgrades are key for travel with kids, and we keep coming back here because the upgrade is reliable.
Plenty of street parking west of 8th avenue, by the way. No need to pay the high rates at the not-nearby lot.
July 22, 2014
Rated 4 out of 5 by stinky Great hotel, great location and helpful staff
great room, great staff, but when I was checking in, the line was too long! Over 40 minute wait, you don't want to wait in a line, after being on a plane and then a taxi ride for that long. Seems like everyone before us had long issues checking in.
July 19, 2014
Rated 1 out of 5 by tib543 TerribleSPGexperience
this is the worst SPG experience I have had. The person checkin us in was chewing tobacco and was incoherent. He did not really care about providing us with any kind of service.
July 25, 2014
Rated 2 out of 5 by CanadianFamilyof5 Great location...poor customer service.
We stay primarily at Westin hotels and appreciate the quality of their hotels and service. Westin Times Square sadly fell far below the Westin standard for service. We booked two rooms, one of which was still not ready for check-in by 7pm at night. Housekeeping did a substandard job of making up our room - the sheets had come off the bottom corner and the cover was just pulled up. The garbage was not removed from the room. I asked the concierge to print google map directions - he couldn't help me as his printer was broken but did not offer to assist me in any way. His response was that I could ask someone else. Will not recommend this location to others.
July 14, 2014
Rated 3 out of 5 by Trip3 Centrally located in Times Square
The hotel is clean. The rooms set aside for SPG members are adequate, not special. One small bottle of water for a two-night stay was inadequate. Presumably the water was to be used to make one pot of coffee. SPG benefits at this hotel are pretty Spartan, no concierge lounge, or afternoon wine with cheese and crackers.
July 23, 2014
Rated 4 out of 5 by JOVIGIRL NEEDS IMPROVEMENT
Concierge not Knowledgeable, gave incorrect address info for both my requests.
When asking for 1 PREFERRED GUEST AMENITY that was listed in Hotel book that I needed to Borrow since I left mine at home, I was told they don't have any!!
Also, NO COMPLIMENTARY INTERNET IN LOBBY AT ALL!!! I ASKED SEVERAL WORKERS, THEY DO NOT EVEN OFFER THE FIRST 5 MINUTES FREE!!!
ALSO, NO BREAKFAST OR SNACKS OFFERED FOR FREE!!!!
July 22, 2014
Rated 5 out of 5 by LisaSAT Outstanding property
I felt very safe and the staff was very friendly.
July 23, 2014