The Westin New York at Times Square

  • 270 West 43rd Street
  • New York,
  • New York
  • 10036
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 1183 reviewers.
Rated 5 out of 5 by The kind and helpfull staff compliment this great hotel We found the hotel to be wonderful but the helpful, non-rushed, staff helped make it so much more enjoyable. March 14, 2013
Rated 4 out of 5 by Very Nice Hotel with Wonderful Staff After arriving at 7:00 am on a Sunday I did not expect to be given a room immediately upon checking in. I thought for sure I'd be told That my room would be ready sometime in the afternoon. After all, check-in does begin at 3:00. But, Crystal welcomed me and asked me if I wanted to become an SPG member again, and right then and there re established an account for me, so I received a room upgrade as well as complimentary Internet service. key cards for my room on the 40th floor over -looking the bay! I got to check in just a little after 7:00 am. Believe me, I needed it considering my 5:15 am train from Philly. My room was clean and comfortable and decorated simply with really nice bath products. During lunch, after the first part of my seminar the vegetarian meal I requested was ready and offered quickly once notifying the server. It was a really good vegan dish, too. Tofu and beans, tomatoes, salad, yummy. Coffee and tea service was available during the duration of our meetings and in the morning a continental breakfast was served buffet style. All really fresh! The fruit was beautiful. I recommend this hotel and will be back. March 13, 2013
Rated 4 out of 5 by Poor house keeping Requested turn down service was never done and on my check out day housekeeping entered my room at 8:30am to clean it - unacceptable. Furthermore, the restaurant at the hotel is closed on Sunday's and Monday's which is also unacceptable for such a large hotel. For Starwood hotels in NYC, this Westin does not reach it's standards. March 13, 2013
Rated 5 out of 5 by Best in NYC As a lifetime platinum SPG member and 25 year business traveler I've stayed in my fair share of hotels around the world. I can honestly say that the Westin Times Square is among the best in all categories and my single favorite business travel hotel in the world. Great beds, exceptionally quiet rooms and top notch workout facilities are the obvious pluses. The intangibles all have to do with the staff. When you walk in from the bustle of Time Square, you are truly treated as their guest. Many hotels strive for this, The Westin Times Square is one of the very few to achieve it and do it consistently. I will go out of my way (subways, taxis) to stay at this hotel. March 12, 2013
Rated 4 out of 5 by hotel amenities Great bed................... March 12, 2013
Rated 3 out of 5 by Great location but needs updating We loved the location but the rooms need updating. Even the Heavenly beds weren't as heavenly as other Westin properties that I have stayed at. My room had a bad smell. The staff were very apologetic and tried to be helpful but there was only so much that they could do. March 11, 2013
Rated 5 out of 5 by The Westin was just what we wanted great service, big rooms by NYC standards, rooms were comfortable, staff was very courteous and helpful, location was perfect, just off the main drag of Times Square March 11, 2013
Rated 5 out of 5 by A peaceful stay in the heart of manhattan Considering its location in the city, the hotel is very tranquil peaceful. Rooms are comfortable and well appointed. The staff friendly and accommodating. I always stay at a Westin when away from home as much as possible. March 11, 2013
Rated 5 out of 5 by Wonderful stay This is what a New York hotel should be. Everything was exceptional from the staff to the location! Our room (#1624) was a corner room with great views and it was very large and spacious. The bed was very comfortable and my husband and I couldn't have asked for more. We will definitely be back, and have already recommended this hotel to our friends and family. Thank you so much, Westin. March 11, 2013
Rated 2 out of 5 by Westin at Time Square NYC I am sad to say this was one of the worst stays I have had in this Westin - which is usually my go to hotel in NYC. It was allegedly a pleasure to stay in the preferred guest section - but the shower was cold each morning and there was cigarette smoke coming through the vents- I assume I was on a non-smoking floor as requested. Very disappointing - have you let your standards down? Service was terrible - service express was left ringing for 20 mins with no answer March 11, 2013
Rated 2 out of 5 by Early morning construction Early morning construction in the hotel was not acceptable. When I discussed the issue with the man at the front desk he basically called me a liar and the construction does not start until 8am. I know i was disrupted before that, and even it was 8am (which it wasn't)... that is still too early. March 9, 2013
Rated 4 out of 5 by Good stay overall The check-in staff acknowledged my Gold status and placed me in a room on the SPG floor away from the elevators with a king-sized bed, all of which was great. The room however smelled of mildew, due to a mildewed shower curtain in the bathroom. Someone must have notice that smell, as it was apparent that the room had been doused in air freshener to cover the smell. As the windows open, I could air out the room, but the smell persisted. A few other things to note. The new fitness is an improvement over the old, being a bit bigger and having more equipment, although it could use a few more weight machines (e.g., biceps, triceps, rowing). The internet access was dependable if somewhat slow (even the premium was slow). And I appreciate the free in-room coffee and bottled water. March 9, 2013
Rated 3 out of 5 by Unusually loud due to construction I like that the hotel is in Times Square - the hustle and bustle New York doesn't bother me. I request a 'quiet' room, and normally get one away from the elevator, ice machine and the noisier streets. I specifically asked for quiet, and seemed all good, until before 8 am the construction crew started their day, loudly, as you'd imagine a New York construction team to be. And at exactly 8 am, the power tools started and my heavenly bed experience was over for the night. Seriously, in a hotel, WHY would you start construction at 8 am? Why would you put guests, nonetheless ones with platinum status, in a room right next to it? I really like Westin Hotels, but they need to improve their logic skills when it comes to overall customer care. March 9, 2013
Rated 4 out of 5 by Room was nice, but not what I reserved When I reserved a room with a King bed, and asked when my arrival was, I expected a King bed. But I was told than none where available. this to me is not acceptable. Especially when that is what I booked. Not impressed that they did not met my wishes. March 9, 2013
Rated 5 out of 5 by Spectacular Stay Great experience. I went to the theatre and the location is perfect. March 9, 2013
Rated 2 out of 5 by Service subpar to Westin image Rooms around the conference area are very noisy. Needs sound absorbtion modifcation. Shower handle broke on the first day; I took cold showers the next 2 days even after asking to have a it fixed. 2 of 4 days the wake up call never happened. One day I had hand towels only. Every day I was missing something: shampoo not replenished, lotion not replenished, coffee not replenished everyday at least 1 item was missing. March 9, 2013
Rated 2 out of 5 by Front Desk Confusion Checked in at 3:00pm which we had requested. Only one of our two rooms was ready. Placed all luggage in one and hit the town. Came back at 11:30pm and they had given away the room that wasn't ready. We were exhausted after rising at 5:00am in Texas, flying in and being out on the town. We needed two rooms near each other and at least on the same floor, because one room would have a 12 yr old alone while her mother was working and I would be nearby. We had to pack up our room ( everything was already hung up) and move to another floor where the room was not as nice, when we were exhausted. Now our cousin was not in the nice corner room we had reserved. Nor did she have two beds in her room as requested. We did before they gave away our room. On the day we checked out, after requesting late check-out upon check-in and calling again the day of check-out, they disengaged our room keys,had to go back downstairs, causing us to leave the hotel late, and we missed getting our luggage on the plane. Also, Shula's is closed on Monday nights. IT IS NEW YORK!!!!! NO PLACE TO EAT WHEN WE GOT BACK LATE ON MONDAY NIGHT. They said you can call room service. Well, why don't you drop all that service charge on Monday nights, then. The grout in our bathtub was chipping out. They used a very dark grout so one cannot tell if mold is growing. Never a good idea in a hotel. March 8, 2013
Rated 5 out of 5 by Front Desk Front desk was very polite, helpful and professional. Keep up the good work. March 8, 2013
Rated 4 out of 5 by Always a pleasure Love this hotel. Location perfect, rooms well appointed an clean. Staff very helpfull. March 8, 2013
Rated 5 out of 5 by Excellent Service! The staff at the Westin New York at Times Square always go above and beyond! Friendly, courteous and willings to assist. Rooms are comfortable and location/distance to Times Square is perfect! And rates are excellent / competitive! Have stayed at other properties in NY (when business travel required specific hotel) but none beat the Westin New York at Times Square! When traveling for business or leisure, they are always my first choice! March 7, 2013
Rated 5 out of 5 by This hotel is great. The corner deluxe rooms in this hotel are fabulous. The view is great and the size of the room is a huge quality for the dollar spent. It was clean and well kept. Definitely quiet for a times square hotel. March 7, 2013
Rated 2 out of 5 by Disappointing I was upgraded to a preferred guest room since I'm a SPG member and was given a room with 2 queen beds. When I walked into the room, one of the beds, although made, was rumpled as if someone had been lying on top of it. (I used the other bed). When I went to take a shower, there was no shampoo so I called down to the front desk who said they would send someone up with shampoo. I then noticed that the phone next to the bed was not working so I used the phone on the desk. After 45 minutes-1 hour, I called down again because no one had yet come by with the shampoo. I was surprised at how poorly appointed the bathroom was. The only toiletries when I got to the room were 2 bottles of conditioner and a bar of soap -- no shampoo, lotion, shower cap, cotton swabs, emery boards or other typical items found in nicer hotels. If that was the preferred guest room, I'd hate to see a standard guest room. March 7, 2013
Rated 5 out of 5 by Ideal location This hotel was centrally located in Times Square was in walking distance to everything we needed and wanted March 6, 2013
Rated 3 out of 5 by Couple of problems A chck in...long line, two people working and two people doing nothing! Probably talking about the movement of the earth and sun, Called operator of a question...took over five minutes to answer. March 6, 2013
Rated 3 out of 5 by NO HEAVENLY BED The only problem with my stay, is that their was not a heavenly bed. It was a simmons, my wife looked. the only reason we stay here is because of the heavenly bed. so i would make sure you tell people when they cehck in that they will not have one. it was part of the deal i had signed on you website. or what i had agree'd to anyway. March 6, 2013
Rated 5 out of 5 by Very relaxing This is the first time I stayed at this location. It was very relaxing. I'll most forgot where I was when I woke up in the morning. All my expectations were met. March 5, 2013
Rated 2 out of 5 by My stay at Westin, NY Housekeeping staff was below average and I do not understand why getting a mouthwash is such a hassle. I always have to call them and request one. I did not know mouthwash and body wash were so expensive that Westin cannot afford it. If you treat your platinum guest this way I am not sure how guest with no status feel like. Things I constantly have to request (Water, Mouthwash, and Bodywash). March 5, 2013
Rated 5 out of 5 by "Westin Hotel" Times Square Our accommodations were beautifully appointed and extremely comfortable. The staff were very friendly and helpful. We would definitely stay at this property again. March 5, 2013
Rated 5 out of 5 by Clean and everyone was very friendly Had a great stay. Rooms were very clean. Staff was extremely helpful. Surprisingly quite for downtown New York. Great location and an easy walk to Times Square, Broadway and Grand Central. March 5, 2013
Rated 2 out of 5 by Depends on the room Two colleagues and I spent three nights at the hotel last week on business. Their rooms were fine but mine (room 1137) was below average. Besides being small (but it's NY) view views of another building, it was also a double room (I requested a king) and the bathroom has a small metal sink (literally, like those that you see in a prison. Not up to par for a Westin. March 4, 2013
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