Rated 4 out of 5 by ASERT2013 Birthday Celebration: The Westin New York at Times Square
I celebrated my 40-Something birthday in New York. The Westin at Times Square was my hotel of choice. My family and I had a great time sight seeing and exploring all that the Manhattan experience had to offer. The Westin was a great choice; it was very clean and comfortable especially the Heavenly bed. My only negative during my stay was being charge $20.00 to use a microwave during my stay. I also requested a refrigerator in the room, but it was never delivered although I contacted the front desk several times. All in all, the experience was great. I would consider staying at the Westin my next vacation in Manhattan.
December 9, 2013
Rated 4 out of 5 by Edward07 Small stop for Thanksgiving weekend
Last month I stayed in the Boston Westin at Copley and the rooms appeared more spacious and comfortable, and I was expecting the same. Even that I had been in the Westin NY our room appeared smaller. The bathroom counter top is the smallest I had ever seen.
The room phone menu template was confusing. It was difficult to place a wake up call, no dedicated key, have to go to Hotel express dialing 0.
The hotel lobby was small and was always full of guests during this busy weekend.
The staff and bell services were excellent. The service was quick and very friendly(also by pressing Hotel express dialing 0).
Nice hotel but too busy during Thanksgiving.
December 7, 2013
Rated 3 out of 5 by JoeFood Appreciated the upgrade, but ...
I had a last-minute overnight trip to NYC for a quick biz meeting. I selected this hotel due to its proximity to my meeting and the usual Westin comfort. As a long-time Gold member, I used SPG points for the stay.
I arrived at the hotel after midnight due to a delayed flight and appreciated the SPG recognition and upgrade to a small suite (or part of a larger 2-room suite). I was warned that it only contained a queen size Murphy bed. I asked if the Murphy bed contained the usual high-quality Westin mattress. I was told yes. The suite was beautiful and unnecessary do to my short overnight stay. I just looked forward to that usual Westin bed experience.
What I got was a thin, saggy Murphy bed mattress that was in desperate need of replacement .. and a bad back-ache in the morning. Painful ... and a sad use of 20,000 SPG points! Disappointing.
December 12, 2013
Rated 3 out of 5 by Mark Disapointing
Unfortunately, I ended up with a double. As a big guy, I prefer a King, but I understand issues with the season, although my secreatry thought i was guarrenteed a King.
The real issue was I ordered toothbrush and tothpaste and a wake up call at the front desk and got nothing. Luckily, i re-ordered the wake-up call after waking up at 1 am
December 13, 2013
Rated 3 out of 5 by Anthony99 Staff Was Great
The entire staff was very helpful and attentive and the location was great. The negatives: the restrooms in the lobby were not well kept (floor was wet and paper towels all over the floor); a band-aid was stuck to the carbon monoxide detector in our room (not sure how long that had been there); the stainless steel bathroom sink was not appealing; and charging paying guest $8.50/15 minutes to use the business center computers is over the top - they should be free. I expected more based on the nearly $800 I paid for one night including parking.
December 9, 2013
Rated 5 out of 5 by Gale7 Customer Focus
As I approached the registration desk to check out dragging luggage, backpack and purse, a staff membrane approached, asked if I needed a taxi, took my luggage and flagged down a cab while I checked out. As I emerged onto the street in the downpour, there was the smiling Westin staff member with an umbrella and thanks for staying, opening the door and helping me in the cab. He saved me precious time and demonstrated customer-focus. I so appreciated the customer service. Had a great stay at the Westin!
December 10, 2013
Rated 2 out of 5 by lickin Westin Times Square
dim lighting made even worse by two of the lights in the room not working. There was no skin moisterizer in the room. On a winter day in New York, that is an expected item that I did not pack with me. At these prices $600) I expect a lot better.
December 12, 2013
Rated 3 out of 5 by hotelsloveme Nice renovated rooms if you get one; Need new towels
Everything was pretty nice here except the towels every time I've stayed are old and discolored. That old grey/yellowish hue. Need to buy some new towels! Great renovated room, but it is the little stuff that matters.
December 11, 2013