Rated 5 out of 5 by JTWat5 Great Location and Comfort
I only had the priviledge of staying for 2 nights at the Westin Times Square New York. I had an amazing view and my king bed was the most comfortable hotel bed I have ever slept in. My room was very clean with modern decor. I felt safe and secure and right at home.
June 23, 2014
Rated 5 out of 5 Great surrounding attractions & Great rest in comfortable beds
Room was clean with great comfortable bed.
Few steps away from NY's attractions times square, toys r us, madame tussauds, ripley's museums, theaters along with many options of cafes and restaurants.
January 9, 2012
Rated 4 out of 5 by nj450 business meeting facilities
very nice meeting rooms away from the hubub of a busy lobby
June 23, 2014
Rated 2 out of 5 by achim598 The best was the gym
The only thing we really liked was the gym. That says everything.
June 23, 2014
Rated 5 out of 5 by Jennifer2121 Love Staying here!
We stay here every time we go to NYC and it never disappoints. The staff is excellent! Great location.
June 23, 2014
Rated 5 out of 5 by Valers Weekend Getaway
My husband and I came to New York for a weekend getaway, and we enjoyed our stay at the Westin - Time Square. The staff was attentive, the room was clean, and they stored our luggage on the day of check out until we were ready to depart out of New York. That gave us more time to enjoy New York. This hotel is convenient to the attractions as well. Looking forward to coming back in the Fall.
June 19, 2014
Rated 2 out of 5 by Fred75 Very Bad Experience
While I stay at this hotel quite often while I am in New York on business, this was a very bad experience. When I checked into my room, the bed linens were dirty--they apparently had not been changed from the prior guest. In addition, the towels were dirty. This is inexcusable. The faucet in the bathroom sink only had hot water--no cold water. I called the manager on duty to complain about all of these things. I also asked for a couple of bottles of water to be delivered to my room. While the bed linens and towels were changed for the second night of my stay, I never received the bottles of water. Moreover, the manager never offered any type of compensation or consideration for my inconvenience. I will certainly look for other hotels on future stays in NYC.
December 12, 2011
Rated 5 out of 5 by Randy20 Best Place in New York
I wrote a review yesterday, but I'm not sure it was posted. To recap I always stay at the Westin in Time Square. I recommend it to everyone. I'm in New York at least 4-5 times a year. Plus a few more times with my family. The Westin is about people. They treat you like you King. People know who you are and are always friendly. I always stay on the Club Level. The rooms are great and the people working in the club are great. The health club is always clean and the equipment is 1st class. The front desk people are great. The GM Terri is a wonderful person. She found out my daughter finished her 1st semester at college with a 4.0. Terri had a bottle of sparkling apple with chocolate and note waiting for her in our room. Tell me one other hotel that would do that for you.
December 31, 2011
Rated 4 out of 5 by Frenchie4 A good hotel,
The hotel was located in a great spot. Hotel clean, and a good place to stay. I was disappointed by check-in clerk when I asked for an extra bar of soap. She asked why which I did not feel was appropriate. I also missed small amenities such as Body Wash, mouth wash, cotton swabs, Q-tips. I usually have those in our room when I travel and don't have to bring them. Compared to other hotels I couldn't give you a five.
May 13, 2014
Rated 4 out of 5 by GrabnGo2014 Good hotel. Customer service needs imporvement.
Overall facilities were nice. Room was spacious for NYC and comfortable. Meeting space was good and meals provided better than what is usually available during hotel conferences. One disappointment was the failure to housekeeping to make up my room one day. This happens, but when I called to request clean towels it took forever to get someone, and then when I did they promised to send them up and never did. This was not the level of service or responsiveness I would have expeted from a Westin property.
June 13, 2014
Rated 1 out of 5 by Patrick99 Bait and switch on the room, unresponsive management
This was my first visit to this property, as I usually stay at other nearby hotels when traveling to New York. I had heard good things about it from colleagues so I thought I would give it a try. Upon checking in, there was almost no line at check-in which was nice and something I am not used to at New York Hotels, especially since it was peak check-in time. The desk agent was nice, thanked me for my loyalty to Starwood, upgraded my room and directed me towards the elevators.
Upon entering the room, the room smelled of cigarette smoke. It was not a BAD smell, and seemed to be concentrated around a window. I opened the window to air out the room, and after a few hours, it appeared to have worked. I should not have had to do this, at the very least, Housekeeping should have taken care of this as it was a non-smoking room.
I also attempted to connect to the internet in my room. Unfortunately it did not work. It took me about 30 minutes and a long call and hold to reach the "help desk" and get the issue resolved.
The worst issue did not occur until I got back to the hotel after working at an event late at night. I attempted to take a hot shower to relax and cleanup before bed, but found there to be no hot water. I went to call downstairs but noticed the message light beeping. It was a message from the hotel saying there was going to be no hot water.
This was not a good situation, as I needed a hot shower after working, and was sore and tired. I had not had time to take one before leaving as I needed to spend so much time connecting to the internet so I could prepare for my event. I realized there was nothing I could do and I went to bed.
I was able to shower in the morning, but that did not save me from an uncomfortable and smelly nights sleep.
There was a very long line at check-out when I left so I bypassed it and decided to contact the hotel later that day to take care of the issue.
I emailed the hotel explaining the situation with all 3 issues at the hotel. I received a prompt reply from Joe, the Service Express Manager. He simply said he was sorry as they had placed a letter in the rooms and was sorry mine was missed and offered me a very minimum amount of SPG points.
I emailed back saying that what the hotel did was not acceptable as I was not informed of a major hotel deficiency either before or during check-in, and if I had known I would have stayed elsewhere or made other arrangements. I also said that the offer of compensation would not cover 1/4 of the value of a night at that hotel and that it was unacceptable, as I was cheated out of a comfortable room and a good nights sleep, which I had paid for and expected from Westin.
I received another reply from Asya, the Guest Services Manager. She simply restated more clearly exactly what Joe had said, and offered the same minimal compensation. I again replied restating my previous email and asking that the Hotel GM respond.
The Hotel GM, Sean, did respond via telephone. When we did get in touch with each other via telephone he apologized again. He explained that he had only taken control of the hotel 2 days prior, which would have been after my check-out. Upon further research, the former GM had been demoted to a lesser Starwood hotel nearby. I explained to him exactly what had happened and why I thought I felt cheated and the hotel pulled a bait and switch, and why I thought the initial responses were not only apathetic but inappropriate. He agreed and apologized and explained he would be working to make the hotel better. It appeared to me that Starwood was aware of management faults in the past with this hotel and brought this GM in to fix them. He then offered me an additional 10,000 SPG points which would bring me up closer to a free room, and also asked me to contact him before I came to the hotel again. I agreed and thanked him for his time and told him I was glad that Starwood was bringing someone on to fix up the hotel, and that made me feel more confident in the future.
A week went by and no points were added to my account. I also noticed that my bonus points associated with the rate were not added either. I was booked in a rate that included triple base SPG points,
I emailed again in regards to the missing compensation points as well as bonus points associated with the rate I had paid. I received no response. I then again called the GM's office and spoke with his assistant who said she would get right back to me. 2 days have passed and I have heard nothing, nor have any points been added.
It seems I have been the victim of bait and switch again at this hotel, so I would warn anyone from staying here, especially SPG Platinum or Gold guests, as you will not receive the attention and care that we have come to recognize as standard with Starwood.
November 8, 2013
Rated 4 out of 5 by SMB1 Good base for exploring the city
The location of the hotel is great for exploring the city. Close to two subway lines (one is just across the street) and 8th Avenue is relatively fast for driving and to get a cab.
Although very close to times square, the rooms were VERY quiet (we were on a high floor). With the nice beds and near silence, we all got lots of sleep. Rooms are pretty standard Westin which is good but don't expect luxury. Nice updated decor and bathrooms.
The desk staff is polite but in a hotel of 800 rooms, they are busy and can seem somewhat terse. Great bell staff, efficient storage of bags and doorman will stand in the rain to get a cab.
They gave me a SPG upgrade to a better view and higher floor, which was nice. We didn't try any of the restaurants or bars - it's NYC and they are everywhere in the area.
December 8, 2011
Rated 5 out of 5 by Gene Excellent location
The hotel location is excellent - just a short block to 42nd St and 1 long block to Times Square. The check-in agent was fantastic - he gave us an excellent view room of the River and Cruise Ship Terminal. Plus he gave us a room immediately instead of making us wait until 3pm as most New York Hotels do - - ! The Hotel and Room was very comfortable. I didn't think the room was as clean as it should be - - there was a very visable 'red' swizzle stick on the floor that remained there the entire time of my visit. Really liked the Bar-10 with a great view of 8th Ave below. They make an excellent martini and the 'small-plates' were great.
June 7, 2012
Rated 2 out of 5 by DisappointedMarch2014 Platinum Status Meaningless
Suite night upgrade confirmed and then not honored without notice; arrived to find family of 3 assigned to a room with one bed; took several phone calls to obtain a room with two beds; reassigned to suite on Day 2, promised a fold-out couch and luggage transfer; returned to hotel at 11 PM to emply room with ONE BED and no luggage; rollaway bed brought to room instead; first two nights of a five night stay were entirely unenjoyable; management offered 3,000 points and some chocolate for the inconvenience; really did not feel cared for or appreciated at this hotel; unlikely to return for business or pleasure.
March 14, 2014
Rated 5 out of 5 by Marcelo1 Best Workout room
The new workout room at The Westin New York Times Square is absolutely WONDERFUL! Best equipment I have seen in my travels (I spent 100+ nights a year in hotels), great machines (the TVs always work and have all the best channels available), awesome atmosphere, plenty of cold towels too. Excellent job Westin staff and management team.
This is certainly one of the best Westin hotels, the GM certainly sets the right tone with the staff, they are always ready to help with anything and their responsiveness is really great, they jump on things right away and get them done.
Fully recommend this hotel both for leisure and business travel.
January 24, 2013
Rated 4 out of 5 by EnvoyBoy Never missed an upgrade.
I stay at this hotel at least once a month and never miss a plat upgrade. Sometimes to an Atrium Club room and sometimes to a corner room on the top floors of the tower. Once I had a suite but really prefer the corner room on the top floor. But I've never missed an upgrade here. If you are the type who likes control over his/her room comfort, this hotel has windows that open and a solid HVAC system. My only complaint is the consistent lack of SPG front desk services. Sometimes it works and sometimes it doesn't. The regular line people regularly won't help the status people. But the front desk issues aren't worth missing another otherwise great property.
January 21, 2013
Rated 3 out of 5 by CANPMH Old furnishings
Good beds but old and dirty furniture in my room, which was on an SPG preferred floor!
Great location for the theater however.
June 18, 2014
Rated 5 out of 5 by DDW123 Great Location and Wonderful Property
From the moment you enter the Westin at Times Square, the staff makes you feel home. The staff were friendly and accommodating. They fulfilled my request for an early check in along with a high floor level. The view was wonderful of the city and the room was nicely appointed. I can't wait to return back to NYC and stay again at this wonderful property. The location is central to everything especially if you are in town for the theater.
January 29, 2012
Rated 5 out of 5 by TravelinKen Atrium was an Oasis
I was staying at this hotel because I was in town for a conference at the Javits Center. Upon check in I was put in the Atrium room section which looks more pleasant than the other sections of the hotel I walked through. The atrium is light and bright, open and the colors of the walls in the hallways are a light blue with artwork along the walls. The hallways in the rest of the hotel seem to be the dark somber colors which are a little dark and depressing. The room was of good size and had a mac computer available for use in your room. You can’t beat the location being in Times Square. If in NYC again I would want to stay at this hotel in the Atrium Section.
June 28, 2012
Rated 2 out of 5 by Ronni Disappointed
* Room Service food was horrible. Wantons had been sitting hours. Stir fried chicken must have been sitting as well
* Fridge in room was warm. mechanic came to fix it - was warm next day never fixed.
* One day room was cleaned but towels not replenished. Didnt notice till next morning when I needed to take a shower. Had to call express service 3 times to get towels. Late for meeting.
* Whenever I called express service it was never express. It took 10-12 rings for someone to pick up the phone and longer to get help.
Overall I was shocked. I've been part of SPG for 10 years. Stayed at many hotels. This was my worst experience.
December 13, 2011
Rated 5 out of 5 by GoHokies Very nice hotel indeed
This hotel is very nice and is one of my favorite hotel to stay when I visit NYC.
The location can't be beat, it's right on Times Square.
Overall hotel feel is very luxury and modern.
I love their bathroom and interior of the room design.
Also I had access to the Club lounge and it is one of best club lounges I've experienced compared to like 20 other hotels.
I will definitely stay here again and looking forward to it.
November 21, 2011
Rated 2 out of 5 by janet5900 Dank rooms
Disappointed when I got in the room - the lighting was terrible which, as a result, made me not want to go into my hotel room. The light when I came into the room was half bright, the lights in the bedroom were few and far between. Brutal. Room 1515. (I'm a Platinum SPG for many years so was upgraded.)
May 9, 2014
Rated 5 out of 5 by Jimmy Choice of staying in New York
My family and I almost always stay at this hotel when we visited New York.
Great location, steps away to almost all Broadway theatres, steps away from the Time Square, and walking distance to the Central Park and MoMA.
The club lounge is excellent and well staffed. The staff there remember my family and me. A great feeling when you travel far to a big city such as New York.
June 3, 2012
Rated 2 out of 5 by Diane150 Check-in process took over an hour
Arrived at the hotel at 12:30 since we had requested an early check-in and were told we would receive a call when our junior suite and club room were ready. No call. Went back to the hotel at 4:30 and after waiting in line for a half hour, were told that our rooms would not be ready until 6:00. After an additional 15 minutes of trying to find alternatives, we were finally given 2 rooms on non-club floors. One of the rooms was not made up. Back to the front desk for another 15 minute wait to get another room. We missed our pre-theatre dinner reservation. Would not recommend staying here for these prices. What a nightmare.
December 19, 2011
Rated 1 out of 5 by Zuckie This hotel does not abide by the SPG rules.
This hotel is very nice, and very conveniently located. The hotel refused, however, to honor the SPG rules by upgrading me to a junior suite, and first lied to me by denying that any suite was available. This has happened to me at this hotel so many times that I am convinced that the hotel has a policy of not complying with this SPG rule, and of lying to guests.
September 24, 2013
Rated 5 out of 5 by gemerson Excellent Hotel
My daughter and I stayed here August 2013 and had a wonderful stay. The room was comfortable and very roomy. The staff was very nice and efficient. Our only problem was that the refrigerator in the room was full of sodas, water, wine, etc. We wanted to put our own items in and removed some of the items. We put them back in before we left, but were charged for moving items. Apparently, there is a senor in the fridge to monitor any movement. I did contact the hotel and they were going to take them off my bill. I was a shock to see $105.00 worth of refreshments. We would definitely stay here again. The room was so quiet, and the view was amazing. We were on the 43rd floor.
August 23, 2013
Rated 2 out of 5 by JWS12345 not for business travelers
Noisy. Removed from business centers. No special facilities for business travelers. No platinum benefits. Not the best neighborhood. Staff didn't seem to care that I chose that hotel. Disappointing.
June 14, 2014
Rated 4 out of 5 by rmbdds Good and Bad
My family and I love to stay at Starwood Family Hotels and Westin Hotels in particular. I surprised my wife with a trip to New York for her 40th birthday. I chose this hotel due to its location - right in the heart of Times Square. The room was very clean and comfortable. My only complaint was that when I booked the hotel (through SPG as a Preferred Member), I reserved a room with a King bed but when we arrived was given a room with double beds instead. I questioned the staff at check-in, but she said that it was the only room type available (so what was the King bed reservation for?), and offered no apologies, compensations, etc. She also never acknowledged the fact that I was an SPG member in any way.
So overall, I liked the hotel, the location, and Westin in general. I was just upset with the fact that we didn't get the type of room we reserved (especially considering it was a special occasion), nor any kind of apology or acknowledgement that a mistake was made. But I don't hold grudges, so I would still recommend this hotel.
December 18, 2011
Rated 5 out of 5 by Cathy This hotel is fabulous
The location is unbeatable if it's your first time in NYC. The experience was outstanding and the facility itself is going to be better than you expect.
October 23, 2011
Rated 2 out of 5 by Globalman1 Non responsive
As a platinum member, i expect a level up on hotel management onsideration.
My daughter was to meet me in NY and i had contacted management for some special assistance or her arrival before I could get to new york. The manager was off for the week and her asst was helping me. She was unreachable most times, did not alert front desk of the situation for my kids arrival, which resulted in her being nervous and crying in lobby after being harshly dealt with and turned away. It just goes on and on. I plan to contact the manager when she is back to discuss the treatment.
At ths point, I give it a big FAIL.
October 1, 2013