Rated 2 out of 5 by aabbccdd Poor experience
While checking in, there was no acknowledgement of my SPG Platinum status and no mention of the welcome gift. The staff member checking me in was also not very warm or inviting. Could not get a Platinum upgrade benefit (to the best available room) to a suite or Jr suite as the staff member said they were sold out even though it showed available on the website to be booked and was put on a fairly low floor. The room had some gunk and goo that wasn't cleaned off some surfaces. The low floor also meant lots of road noise. Spoke with another staff member the next day and asked for a larger, quieter room on a higher floor, but was put into a smaller room on a higher floor. The staff member just said it was "different, you'll see". Didn't want to move rooms again and deal with these staff members that didn't seem friendly at all. I guess I at least I got a higher floor. So much for SPG Platinum status...
November 18, 2013
Rated 5 out of 5 by travelfreak16 Wonderful stay
This is what a New York hotel should be. Everything was exceptional from the staff to the location! Our room (#1624) was a corner room with great views and it was very large and spacious. The bed was very comfortable and my husband and I couldn't have asked for more. We will definitely be back, and have already recommended this hotel to our friends and family. Thank you so much, Westin.
March 11, 2013
Rated 5 out of 5 by Ripsea Best Westin
Our family included grandmother , daughter & 2 teenage granddaughters . This was our first visit to NYC. We had a fabulous time. We had a pleasant welcome with a great upgrade to a delux room with a view of the Hudson river. All staff were friendly &pleasant. We had lots of help with directions, recommendations for restaurants & site seeing. We're ready to comeback to the Westin & NYC.
June 30, 2012
Rated 1 out of 5 by Teri22 Hotel was horrible!
Let me start by saying I have not stayed at the Westin for quite some time so we were looking forward to the experience. Firstly, the front misplaced our reservation and had to wait for 20 minutes for them to determine why. By the way, I had my confirmation with me on my IPAd!!
Upon arrival to the room the bathroom door didn't close properly, the TV only rec'd half of the cable stations, the pillows were flat even with 2, causing my husband and I to have 3 poor nights sleep, received on two clean towels a day, no washcloths. The toilet sounded like it was about to explode! Sound proofing in the hotel was not acceptable as you could hear these toilets flushing in adjacent rooms during the evening hours. The room seemed old and dirty...not what I would except of a Westin property. This is the first time we have every complained about any property before, we are fairly tolerant as we travel frequently.
February 17, 2013
Rated 4 out of 5 by DCon13 Westin NYC
Great stay Had fun Wonderful Hotel
August 4, 2014
Rated 5 out of 5 by opera great stay in the city
we enjoyed a great stay in the city seeing a show and gong to dinner. The hotel was convenient to the theater and restaurant. The room was comfortable. We also enjoyed breakfast in the restaurant as well as a drink in the lounge.
July 13, 2014
Rated 5 out of 5 by Ronrin Excellent NYC hotel for the price!
The Westin's Heavenly Bed and Showerheads stand above the rest as it is. But the reception, dining and event staff were very friendly, reliable and accommodating. The Business Center staff was friendly, though they could have been more efficient in assisting me. I've stayed at five other hotels in NYC for business and the Westin has provided the greatest value for me among them all.
August 28, 2012
Rated 5 out of 5 by Chjr Great property close to Times Square
This is a lovely property just a block off Times Square. We had a room with a great view of the river. As a Platinum we recieved the continental breakfast that was possibly the best one I have ever been served, plenty of food. Room was spacious by NYC standards too. Friendly folks at the front desk
June 23, 2014
Rated 5 out of 5 by NYCTrvlr Very good stay!
As usual, Westin met my high expectations! No disappointments! The room was very spacious, sooo comfortable and clean. Location right in the heart of Times Square, in the midst of everything. However, once inside, you would not know that there was so much going on outside. Lobby is quiet and serene. I was on the 30th floor with an excellent view and no street noise. Excellent bar.
May 23, 2013
Rated 5 out of 5 by kath29 Excellent Location, great F & B
Location is perfect for business and/or pleasure. Walking distance to theatre and great resturants. On the business side, Heavenly Beds are Greatly appreciated after a long day in the city. This visit I had a spectacular deluxe corner room with window that gave amazing views of the river and sunsets ( something I normally don't have time for on a business trip) Highly recommend you upgrade to a higher floor and spacious corner room to enjoy the city lights at night. We had business lunch/meetings here this time and the F & B staff was fabulous, our guests were very happy with the quality and quantity of food during our business meetings in the banquet rooms. Also don't forget to have a great steak at Shula's, it was Restaurant Week this year and had an unbelievable meal there for $38!! Starbucks on lower level what more can you ask for, Westin Times Square is great for business and pleasure stays in NYC.
February 4, 2013
Rated 4 out of 5 by Eaton1234 This hotel was great for NYC!!!
Our hotel stay was great. We had a beautiful view, room was large enough for the two of us, bathroom was very well designed for us as well. I only had to complaints the sheets were scratchy (stay in a deluxe room) and we were awoken at 7 am on saturday by some noise in the next room over. Thin walls!!! Otherwise great location if you like Times Square and the staff was excellent.
January 21, 2013
Rated 3 out of 5 by BL65 Good location and facilities, but service levels need improvement
Hotel is well located and our rooms (grand deluxe and a traditional) were very comfortable. Service levels are average at best. On two occasions I asked staff for assistance (location of restaurant that is affiliated with hotel and getting a taxi) and the service was non-existant. On the other hand I did have one room issue and the housekeeping staff was very helpful and prompt.
January 6, 2013
Rated 4 out of 5 by TravelerFromATL Great location!
The Westin hotels never disappoint me. This wasn't exception.
It was a great location close to everything. We were on the 43rd floor so the city noise didn't bother us at all. Of course, the heavenly bed always provides a good night sleep.
July 9, 2014
Rated 5 out of 5 by Jimcam Another great stay at the Westin Times Square
I have stayed at this hotel many times. I have tried other hotels in NYC, but always return to this hotel for its excellent facilities, warm staff, and great rooms. I am lifetime SPG Platinum and was given a corner room that had been newly renovated. I liked everything about the new room: carpets, lighting, desk, bathroom. I have booked five nights next month I like it so much.
November 10, 2013
Rated 4 out of 5 by KYgirl219 Desk confusion
Upon arrival wanted and previously requested early check in. Room request not ready but that was ok sent me to a room which still had a guest in it. I'm so glad the guest was out. When I opened the door someone' s belongings were in room. Kind of a mess went back to desk took forever but finally worked out. Not sure how all this happened but it worked out ok finally. Thank you.
May 21, 2013
Rated 5 out of 5 by bob149 Perfect location
This is the second stay I had at this hotel in a month. The location is great right in the heart of midtown allowed me to walk to all my business meeting during the day and then in the evening I was one block off Time Square allowed me to enjoy a show and have a quick 5 minute walk through Time Square late at night and to my room.
The room was clean and comfortable both times.
November 10, 2013
Rated 2 out of 5 by mmbrace Issues with Stay
I usually have an uneventful and pleasant stay at this Westin. this time, there were really disruptive sounds on my floor (pipes or heating pipes that whistles all night) and my fridge was not working. I alerted on the first day and nothing was addressed or communicated back to me at all. I also feel as a GOLD I'm never upgraded or treated any differently than a regular guest.
January 28, 2013
Rated 2 out of 5 by scubawef Not up to Westin standards
We reserved a room on the club level because we enjoy the morning coffee and breakfast, the afternoon snacks and the evening cocktails. It is nice to go some place calm and quiet anytime of the day. The lounge in this hotel is only open in the morning. Not worth the price!
We arrived mid-afternoon and wanted a drink and a snack. The club lounge was closed, the bar was closed and there is not another restaurant. We were told to go out on the street and find something.
We were given a handicapped room which does not accommodate a non-handicapped person. The closet clothes bar is so low my wife couldn't hang her dress and I could not hang my slacks out straight.
We came back late and there was no valet around to take our car. It took 20 minutes to find him.
We asked the valet/doorman to get us a taxi. He made no effort to call one, just waited for one to come by. We could do that ourselves an any street corner.
May 30, 2012
Rated 4 out of 5 by Ken81 Great Hotel, Service Needs Improvement
This is a great hotel in a wonderful location. The only problem I had was when I tried to check in at 3pm they told me the room wouldn't be ready until 4pm at the earliest. They told me this was due to a platinum member, like myself, requestng a late check out. This is not a problem except I was promised a 3pm check in time. Now I have to wait an hour before my room is ready.
May 3, 2012
Rated 5 out of 5 by bobandjamie Great Staff and Immaculate rooms
Our stay at the Westin New York was fanastic. The front desk staff was very friendly and efficient. The room was ready for us and it was immaculate!!! We used the concierge staff for entertainment and dining recommendations and they were "spot on" . It was one of the best hotel stays and would not consider any other New york hotel. Thank you for making our stay exceptional!!!
September 6, 2012
Rated 3 out of 5 by bmccarth2 Westin times square
The westin time square is in a great location but this is not a 4 or 5 star hotel. i think SPG rates this as a catergory 6. i have statyed in category 4 hotels that are nicer. the rooms are big for NYC standards but there is no thrills at all. the shower pressure is low, the bathrooms are not luxurious and the rooms are old. the hotel staff is so busy - they need more people
December 15, 2012
Rated 3 out of 5 by Smokey45 Room somewhat disappointing
Stayed five nights during US Open; "upgraded" to 11th floor. Tried to move but no availability. Terrible view which was disappointing. Very cordial and helpful staff, as usual. Location was excellent, although with the great subway system, you can stay anywhere in Manhattan. Will research other Starwood properties next year for the US Open. Love SPG and all it has to offer!
September 3, 2012
Rated 5 out of 5 by SoloTraveler0999 Best -Get-Away-Weekends
Westin Times Square is the only hotel were I look forward to staying and is definitely my first and actually only choice. The rooms are very well appointed and the staff always friendly and welcoming. It has a great location to the always active Times Square and Shulas and the Lobby bar have never failed to provide great service and food. What more could you ask for!
March 10, 2014
Rated 4 out of 5 by NYCfrequentvisitor Staff
The staff needs work, they were rude and the guys storing the luggage asked for a tip. This was when the reservations system was down and they wouldn't let anyone check in and you had to store your luggage and wait for the room at 7pm. Highly inconvenient when you are coming from out of town for work and have a client dinner and want to change your clothes and freshen up!
August 20, 2012
Rated 3 out of 5 by Lily456 Standards have fallen
I've stayed at this hotel before and it has always been a great experience. This time the room was not as clean as in the past. Hairs were in the bathtub and water spots on the floor. We asked to have the room re-cleaned, left for 5 hours and returned to a room still dirty. This is disappointing since we always considered this as the best hotel in the Times Square area.
August 8, 2013
Rated 3 out of 5 by JollyFish Housekeeping not recommended
Stayed 6 nights last week. My reservation came with complimentary water but it was available for 3 out of 6 nights. Coffee was available 5 of 6 nights. On the 5th night there was not enough shampoo.
Please check with your housekeeping staff. I don't feel that they met the standard of a 4/5-star hotel. I stayed at the W 3 weeks ago and the service there was much better.
April 14, 2013
Rated 5 out of 5 by debSF Great location
This locaton is close to everything. Subway, buses, time square, restaurants, theaters. Very comfortable room. Great view. Safe. Clean. Very helpful staff. Was a very enjoyable stay!
July 16, 2014
Rated 5 out of 5 by ann978 Had a great stay at the Westin
I had a really great stay at the Westin times Square two weeks ago. I stay at this hotel frequently and am usually pleased but this stay was really nice. I was in a renovated corner room. The new decor is fresh and very pleasing and the modifications to the bathrooms striking. I also want to mention the excellent service I get from Kevin at the front desk. He is a gem!
April 5, 2013
Rated 5 out of 5 by Donnitas Great location, very comfortable
Very impressed with the Westin Times Square. I had a corner room with excellent views, a very comfortable bed and a lovely bathroom with amazing shower. The location is amazing although we consistently found it difficult to get a taxi, even with the bellman's help. Also bars stop serving at midnight in the immediate Times Square area during the week which we found odd.
May 14, 2012
Rated 5 out of 5 by Rizu Makes Wellness Easy
Getting to the gym is 90% of the battle in staying healthy while on the road. The Westin has all new exercise bikes, treadmills, and ellipticals—with a feature that allow you to tour Paris while working —making it that much easier. The menu also offers a selection of fresh vegetables and fruits late at night (instead of just standard late night fare like hamburgers).
September 20, 2013