Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 1227 reviewers.
Rated 5 out of 5 by GREAT LOCATION & STAFF Hotel in perfect location. Knowledgeable & friendly staff. Clean, comfortable and very quiet despite being in the center of New York. Highly recommend. April 10, 2013
Rated 4 out of 5 by Improve bathroom cleanliness, soap, towels The room was clean and comfortable. However, the bathroom sink had black mildew all along the caulk between the sink and the wall. It's simple to remove and replace so it doesn't make sense that a very expensive hotel would allow something like this. Also, the sink drain didn't work well and the lever that keeps the drain cover up seemed to be worn out so we had to manually lift the cover to let the water out of the sink every time we brushed our teeth. Again, simple to fix - need to pay attention to details. Another issue was lack of soap (one small bar for 3 people - could use 2, one for the shower and one for the sink). We stayed 3 nights and only received a new soap bar on the final morning - down to a sliver of soap! Lack of towels - only 3 towels for 3 people (daughter with long hair uses 2 towels). Improve the bathroom - everything else was great. April 9, 2013
Rated 5 out of 5 by Room service After working all day, getting into bed with some room service was perfect. The mac and cheese was amazing!! April 8, 2013
Rated 5 out of 5 by Great Location The Westin Time Square, is in the heart the theater district, which worked quite well for us. At least a dozen theaters within 10 minutes of the front door. Clean, great staff, and very accommodating. Shula's restaurant, located in the hotel, was fantastic. Will definitely be on my list of "places to stay" when visithng the city. April 8, 2013
Rated 5 out of 5 by GREAT STAY IN NYC Love the Westin property in times square! We had a fabulous time and the staff was extremely helpful and super friendly! Will definitely stay here again! April 8, 2013
Rated 2 out of 5 by Check-in Receptionists for this hotel are not great I usually don't have any problem with receptionist at SPG Hotels, especially the W-Hotel's receptionists are exceptional. I would expect the same level of customer services and courtesy when I checked-in to Westin Hotel at Times Squares, but I was wrong. The receptionists at Westin Hotels in Times Squares are not as friendly as they should be. They don't know what types of features that you had in your reservation (ie., free internet, bonus points for Gold Members). And they take more than 10 mins to check in ONE (1) guest while other receptionist is also standing around and doing nothing. I am very unhappy with the way the receptionist in this particular hotel. April 8, 2013
Rated 5 out of 5 by all good! staying at this hotel was everything i have come to expect from the starwoodhotels. i wasn't happy with the view from the room initially..and was immediately move to a better one. after checking out next day, i thought i had left my watch and bracelets in the room and i called the hotel to have them retrieved. the security team was efficient, kind and always professional despite my emotional and frantic state. the jewlery was later found. April 8, 2013
Rated 5 out of 5 by Enjoyed our stay Just returned from our one night stay. Location is great. Walking distance to all major attractions. We loved our suite overlooking the Hudson River. The marble bathroom with separate shower and tub/shower combo were convenient. We would like to thank Vesela at the front desk for all her help. She was very professional and courteous and made our stay memorable. April 7, 2013
Rated 4 out of 5 by great hotel Enjoyed my first stay in NYC in this hotel. We got a great view and room was very comfortable, although beds a bit small. Check in and out was good and staff friendly. Room cleaning a bit inconsistent and one day our beds did not get made. Only three towels left although 4 in the room. Overall an enjoyable stay in this hotel. Very central. Bar expensive. April 7, 2013
Rated 3 out of 5 by Less than expected I expected a bit more from a Westin Hotel. This hotel has an excellent location and the lobby and rooms are nice but we had at least a 10 min wait to check in. There was only one staff member for check in so we did not feel very welcomed when we arrived. The room was very comfortable and the beds were excellent. The biggest disappointment was the lack of hot water for showers two mornings. Not a good way to start the day. April 6, 2013
Rated 3 out of 5 by Location is ok The name is too big for this hotel. April 5, 2013
Rated 5 out of 5 by Had a great stay at the Westin I had a really great stay at the Westin times Square two weeks ago. I stay at this hotel frequently and am usually pleased but this stay was really nice. I was in a renovated corner room. The new decor is fresh and very pleasing and the modifications to the bathrooms striking. I also want to mention the excellent service I get from Kevin at the front desk. He is a gem! April 5, 2013
Rated 3 out of 5 by Great Location Make sure you request a room that has been updated. We booked a deluxe room and were very disappointed to find the bathroom tiny with a small metal sink. Looked like a sink in a prison cell. The front desk was very helpful in relocating us to a newly renovated room. The new room was nicely done and clean. We did not have hot water for our morning showers. Seems everyone else was showering too. I would rate the hotel as average. April 5, 2013
Rated 2 out of 5 by What Has Happened to this Hotel Have stayed here often but this time a disaster. No more Starbucks and breakfast in Bar 10, $6.00 for a cup of coffee at Shula's, room was not clean, and I didn't get the room I requested. One of the worst Westin experiences ever. Very disappointed.Colleagues all felt the same way. April 5, 2013
Rated 5 out of 5 by Excellent - without words Near to everything in New York, walk distance to theaters, Times Square... We can see The Empire State from our room window!!! Attention was incredible, they upgrade our room and help us to get access to it early because we arrived in a morning flight. Fully recommended. Definitively, no other option for our next visit to New York. April 4, 2013
Rated 5 out of 5 by Superior facility at excellent location We selected this hotel over the internet, so it was sight unseen. We were thrilled with the service, our room was fantastic, and the view was beautiful. It is such an ideal location, close to good food, Times Square, Broadway, and shopping. Can't wait to come here again! April 3, 2013
Rated 3 out of 5 by Hotel overlooks key little things A great location and big personality at this hotel but after 3 days traveling cross country i was seeking comfort and convenience. Upon checking in at 1 am i found that my room had no clock, then as i tried to read the light next to the bed had no liightbulb so i swapped from a floorlamp. Upon waking i went to check email and realized that the electrical outlets i used on the desk did not juice left to check on details for my first appointment. Had to wait for a recharge at another outlet, so I then showered and temp was lukewarm to cold at full hot throttle and then realized there was no conditioner, actually body lotion in shower....ouch. No backups like most westins and no counter space in the bathroom. Finally, only one water in the room whereas most spg platinum rooms have 2 to 4. It may seem small but collectively it adds up to less than satisfactory overall. April 3, 2013
Rated 2 out of 5 by Good luck getting a cab The hotel itself was adequate for the money. The room and bed were comfortable. I was on the floor marked as being for Starwood Preferred Guests. My colleague, not a SPG, was in a newly renovated room, much nicer than mine. I did not like the fact that The internet was blocked in the fitness room. It threw my workouts off a bit. My biggest issue was getting a cab. I heard from two different cab drivers that they don't like stopping at this hotel. They each said the same thing, that the doormen get a kickback from the more expensive car drivers, so they are inclined to not hail regular cabs. Only my cabbies didn't put it so nicely. April 2, 2013
Rated 1 out of 5 by Really? No hot water? We spent two noghts at the Westin Time Square over the Easter Weekend. On both mornings there was no hot water for showers. After reporting the problem on the first morning, we expected the issue to be resolved on the second morning, but we were told that there was a "problem with the plumbing". April 2, 2013
Rated 1 out of 5 by poor bed, luggage delivery delayed Top sheet designed only to cover the mattress pad; sheet wouldnt stay on, mattress pad bunched up all nite; luggage delivered almost an hour late, wont stay here again. April 1, 2013
Rated 5 out of 5 by First NYC visit Typical high quality Westin experience. Great location, very near subway and Theater District. The staff were extremely helpful and friendly. The SPG recognition was the best! March 31, 2013
Rated 2 out of 5 by Left out in the cold I redeemed SPG points to book 2 rooms. One room for my wife, daughter and I and a second room for my sister-in-law and her 3 kids. After my sister and her kids returned from a day out in Manhattan their key would not open the door. This was at around 9pm. They took 3 separate trips down to the front desk to get a new key (we were on 14th floor). None of the keys worked. After the third trip the front desk also started giving them a hard time about ID. At around 10pm after an hour of this they had to wake me up because the door still was not open. I went out into the hall to try the key myself and 2 of my sister-in-laws kids had fallen asleep in the hallway (5 and 6 year olds). It was totally unacceptable. I called the front desk myself and made them aware of this. They finally sent up a maintenance person who had to use a special device to unlock the door. There was clearly a problem with the lock system on the door. While the maintenance person was courteous and professional the fact that my family was literally stuck in the hallway for over an hour is just not acceptable. Period. A maintenance person should have been sent much sooner. We were only there for one night so this was really a sour note for the trip. March 30, 2013
Rated 5 out of 5 by The rooms are great! Comfortable and well appointed. The bed is "heavenly" and soo comfortable. If you are in New York and Time Square, this easy to get to and close to everything. March 30, 2013
Rated 5 out of 5 by Great staff Some hotels have spectacular accomodations but fall short on hospitality. This is NOT the case at this hotel. The rooms are great (love the beds)and the staff is personable and attentive. I'll be back! March 29, 2013
Rated 4 out of 5 by Great overall experience Lovely breakfast with unlimited healthy choices and great location in the theater district. Convenient valet parking. March 29, 2013
Rated 4 out of 5 by Great location Close to great restaurants and easy to access uptown and downtown. Easy hotel to navigate - straightforward access to rooms from lobby. Good securit in times square. March 28, 2013
Rated 4 out of 5 by Upgrade was a higher floor but room was older Great location. Great lobby. Staff kindly gave us upgrade. Our room was on a higher floor, nice view but room was showing its age. Overall good stay! March 27, 2013
Rated 4 out of 5 by Housekeeping Issues Room not fully cleaned. No shampoo or hand lotion provided. Upon request, still not completly addressed. Too bad no more Executive Lounge. March 27, 2013
Rated 4 out of 5 by Great location Convenient to everything, subway, restaurant, attractions March 26, 2013
Rated 2 out of 5 by Disappointing stay The hotel is in great location and this is my 4th stay in it... The staff always great but unfourtionatly the room and the towels were not up to our expectation this time... Hopefully our next stay gone be better in the new renovated room My best regards N March 26, 2013
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