Rated 3 out of 5 by Riri08 Great location but needs updating
We loved the location but the rooms need updating. Even the Heavenly beds weren't as heavenly as other Westin properties that I have stayed at. My room had a bad smell. The staff were very apologetic and tried to be helpful but there was only so much that they could do.
March 11, 2013
Rated 3 out of 5 by DERF29 Check in Staff issues
I'll just write this off to a bad experience from the staff. Check in took longer than it should, and trying to check out, I just had to leave without checking out after waiting about 25 minutes! The room and facilities are fine, however the counter staff should improve.
December 23, 2012
Rated 3 out of 5 by DANNY32 Great hotel with bad staff!
This hotel is so beautiful and clean but the staff needs to do a better job taking care of their costumers!
August 26, 2013
Rated 3 out of 5 by SleepyDoc Noisy.
The hotel location is excellent, but if you get a room on any floor that faces the street you will hear sirens and honking all night long!!! BEWARE! If you are tired, hotel staff will likely not be willing to change your room - as we requested - they were not willing.
October 23, 2012
Rated 4 out of 5 by Frankie7 Great staff
Personal touch in the big city. My daughter n I were caught off guard when we returned to our room on her birthday to find a birthday cake waiting to welcome us. It was totally unexpected n greatly appreciated. It made our trip....thank-you.
June 19, 2013
Rated 5 out of 5 by JonathanR Great Hotel, Best Location
We've stayed at the Westin Times Square several times and each stay has been great. The location can't be beat for proximity to theatres, restaurants and shopping. The rooms are very nice, as are the public areas. The staff is always responsive and willing to help.
January 11, 2013
Rated 5 out of 5 by Anniversary32 Westin NYC @ Times Square
Luxurious, clean room! Very accommodating staff e.g. early check-in, late check-out, very friendly staff e.g. Front Desk, Concierge, Bellman.
Perfect location for Manhattan.
August 6, 2013
Rated 4 out of 5 by Jeroen73 Good Location, for NY standards a good hotel
I visited New York for business and pleasure. Al thought the standards in Europe for a starwood hotel seems to be higher, this is for New York standards a good hotel.
Excellent bed and shower. And quit rooms.
Very good location to explore the city and for meetings.
October 29, 2012
Rated 5 out of 5 by PY2013 This hotel is in a great location
The Westin was wonderful, the rooms were clean and the best was very comfortable. The location is great for tourist who want to be right in the middle of everything.
August 9, 2013
Rated 5 out of 5 by Karen11 Love this hotel
I wouldn't stay anywhere else when I visit NYC. It's in a great location and the staff are extremely accomodating & friendly.
August 21, 2013
Rated 4 out of 5 by JessFedd Great room in great location
Used my points and cash to get a great room right in Times Square. We had a great view of the city and the room was big for Manhattan. Parking is expensive but expected for New York. It was lovely and a great deal with the points.
June 29, 2013
Rated 4 out of 5 by Marilyn626 The most comfortable bed
The overall stay was GREAT. The staff was excellent and i was the best slepp I had ever. It was the most comfortable bed EVER. If I had one complaint would be the be the bathroom. The lighting was bed and I just didn't like the institutional feel of the bathroom.
October 3, 2012
Rated 4 out of 5 by BrandywineSunshine First time in NYC
Didn't expect to have to pay for Wifi, I hadn't had to in other Westin's in the US. Room service was a bit pricy but I think that's more related to the area more than anything else. I was moved to a preferred guest room after finding blood spots on the mattress.
January 26, 2013
Rated 5 out of 5 Fabulous staff, wonderful hotel!
Upon arrival, security at the entry was impressive! Checkin at the front desk was personalized and they even acknowledged that we were there to celebrate a 15 year olds special birthday! Staff from top to bottom was great! Thank you for a great extended weekend.
January 21, 2013
Rated 4 out of 5 by James03 Great location!
This hotel is superbly located close to all the excellent restaurants, theaters and bars surrounding Times Square. If you don't want to leave the building, check out Shula's Restaurant, located on the premises, for a great steak! The heavenly beds are heavenly!
January 30, 2013
Rated 2 out of 5 by NAAA Disappointing stay
The hotel is in great location and this is my 4th stay in it... The staff always great but unfourtionatly the room and the towels were not up to our expectation this time...
Hopefully our next stay gone be better in the new renovated room
My best regards
March 26, 2013
Rated 2 out of 5 by Karen777 Rude staff-would not recommend
Our main issue was that the staff were so rude. When we arrived at the hotel at 2:00pm we were told that our room was not ready, but that they would check us in, give us an upgraded room on a higher floor and give us a call when the room was ready. We left our luggage and explored the city. At 8:00pm we still had not received a call, and headed back to the hotel to see what the issue was. There they told us that we had not been checked in at all earlier, and we spent over 45min waiting for the person at the reception to check us in again. He disappeared into a back room for 15min, which was a bit unusual. There seemed to be a lot of issues with the process, and we kept getting asked what company we worked for. Room was nice. We had paid an extra $50 a night for a 3rd person in the room, but we had to call down for extra toiletries, and when we asked for more than one bottle of "complimentary water" we were told they would come up with one and never did. I asked for a late checkout on Sunday, as promised on the Westin website, but the person at the front desk was very rude and would not give it to me until I challenged her and told her I was an SPG member and had also read the offer on the website and that she would have to comply with this. Any interaction with staff was difficult. The room was clean, and the fixtures were new; but the room was noisy and we could hear the elevator "ping" all night. Would NOT recommend this hotel, primarily because of the staff working there.
September 23, 2013
Rated 5 out of 5 by zebedee97 Great hotel and location
Very nice hotel, with friendly staff. I attended a conference and was surprised by how good the food was during the sessions. Excellent quality meals.
August 12, 2013
Rated 3 out of 5 by unhappyuser Stay At Westin NY Times Square
My wife and I booked our first anniversary at the westing times square. From the moment we checked in the place looked old on theinside, not new and modern like the pictures on the website. I booked a premium room high up from the street so we could sleep without noise and traffic. The room next door had several little kids that were making loud noises until 1 am. Internet, that was supposed to be included with the exhorbitent cost of the room, could only be accessed by amethod that would charge you for he service eventhough it was supposed to be included. Thus got cleared up 2 days before we were supposed to leave (how many others have gotten stuck for this charge?). Even though we had a premium room, there was no continental breakfast included (i guess $400.00 a night is not enough to buy doughnuts and juice). The staff did not point out the amenities of the hotel so we were left to find out what was there for ourselves. I would not come back to this hotel nor would i recommend it to anyone. My stay was for a week from tuesday to saturday so there were not huge crowds that it could be blamed on.
July 28, 2013
Rated 5 out of 5 by Velomaster Outstanding Service!
Hotel staff and services consistentlt met or exceeded my expectations. Had a wonderful stay and absolutely loved the convenient location off Times Square. I would definitely stay here again when visiting New York City.
July 4, 2013
Rated 5 out of 5 by FrequentTravelerSeattle great hotel and location
I have stayed here several times this past year. The staff is always excellent and they always recognize my platinum status. This is one of my favorite hotels to stay at in NYC. Shulas and Bar 10 are always excellent as well.
June 23, 2013
Rated 2 out of 5 by preiner Not the quality I expect from SPG
Light switches barely worked. Light in bathroom wouldn't turn on. Told staff, they never fixed it. Hotel gym was a surprised additional $10. Didn't receive a receipt for my stay. Had to call to request it. Will not be staying at this location a 2nd time.
October 20, 2012
Rated 4 out of 5 by Ebonie Great overall, but a two issues
There was hair on the bathrobe and on some of the walls in the bathroom.
The Wi-Fi did not work in my room. I could not connect at all.
August 13, 2013
Rated 4 out of 5 by Buddy Room was nice, but not what I reserved
When I reserved a room with a King bed, and asked when my arrival was, I expected a King bed. But I was told than none where available. this to me is not acceptable. Especially when that is what I booked. Not impressed that they did not met my wishes.
March 9, 2013
Rated 5 out of 5 by nyc2013 fantastic
3rd time at this hotel. They never disappoint. Got a complimentary room upgrade, We requested a quiet room on a quiet floor away from the elevators and got exactly that. They even allowed us to check in 3 hours ahead of time. Fantastic hotel and staff
January 14, 2013
Rated 5 out of 5 by Redbird Excellent hotel for business or pleasure.
This hotel consistently provides excellent accommodations - clean, quiet & stylish rooms, heavenly beds, nice amenities.
I stay here regularly for business, however this stay was a special family occasion and I could not have been more pleased.
April 10, 2013
Rated 5 out of 5 by drose Customer Service
Starwood properties are the best. If a problem arises they handle it professionally. My room was beautiful. On 37th room. You cannot beat the location for theatre, Birdland and BB Kings. Spent three nights. Front desk and connoisseur were excellent.
July 11, 2012
Rated 4 out of 5 by Toaster Bathroom doors
Great staff, fabulous location, but the doors on the bathroom are opaque so if you are trying to sleep and someone is in the bathroom with the light on it's as if the door is wide open. Very bad design choice for those wanting to sleep in the dark.
July 27, 2012
Rated 5 out of 5 by CChan247 Nice Hotel in Times Square
Located in the heart of Times Square, this is a great hotel to stay if you are a tourist and want to be in the hustle and bustle of it all.
Good for professionals travelling as well (if you don't mind being the chaos of Times Square).
May 11, 2013
Rated 5 out of 5 by JOKE NYC Time Square
I can simply summarize our stay at the Westin Time Square with one word! "Fantastic"
Great location with quick access to everything you could ever want to see. Only issue which is not a big deal was the internet wireless connection from the room.
September 29, 2012