Rated 3 out of 5 by MSP13 Lacking
Too few front desk workers. Concierge staff as whole made us feel as though they were doing us a favor by talking to us. Final bill incorrectly charged us for minibar items not taken. Took me 3 phone calls and 2 1/2weeks to correct.
August 4, 2014
Rated 5 out of 5 by Rahul0709 Excellent Hotel
I had another opportunity to visit NYC and decided to stay at the good old Westin.
the staff and particularly Jonathan - Front office manager made sure that the family is comfortable and provided attention to even the small details.
This hotel had an excellent location coupled with a very helpful staff.
November 25, 2013
Rated 5 out of 5 by Steve97 Great stay
The hotel is great!
Perfect location in the center of everything.
I've spent three stays at this property and each time the staff has been friendly, helpful and met all my needs. The room was exceptionally clean and extremely comfortable. I just booked my fourth stay and am looking forward to returning.
March 2, 2013
Rated 4 out of 5 by Tony2011 Great location
The hotel location is great especially for Broadway shows. The hotel provides discount parking at a 44th street facility ($27 for 24 hrs) which is great compared to between $45 to $55. Room was very comfortable a little too hot in the room and unable to fix the temperature, but overall a good experience.
January 1, 2012
Rated 3 out of 5 by vag88 GREAT LOCATION BUT....
Stayed for 7 nights, sheets were used when we got 1st day in the room and never been changed, the toilet floor and tiles were never moped, new bottle of water was placed every 2 days, room carpet was always dirty, wi-fi signal really poor. In front desk we needed a little more effort to get things done.
August 30, 2013
Rated 5 out of 5 by GM1122 Overall Excellent
For NYC, this hotel was friendly, helpful, courteous, comfortable, and very enjoyable. I look forward to coming back again next year, hopefully.
The location is also nice, close to Times Square but not in the middle of it.
Thank you staff, for going out of your way to accommodate me.
April 19, 2012
Rated 4 out of 5 by BenA Great location and service
I have stayed at this hotel the past 3 weeks for work. Great location with subway station right across the street! Rooms have always been clean and fitted with upgraded amenities. Front desk is always very helpful, and the bell hop always takes good care of my luggage. I would recommend this property.
February 27, 2013
Rated 5 out of 5 by Doreen56 The hotel was ideally located
The entire stay was of a high standard from check in to check out! The ability to be serviced as a preferred member reduced time spent waiting in line. The atmosphere was warm and the staff extremely helpful and friendly! I would recommend it as the hotel was ideally located in the theatre district.
December 29, 2013
Rated 3 out of 5 by ST987 This hotel is in a great location.
I have been staying here for a number of years and never really see a change in decor. The bathroom tiles and doors never seem clean (rven if they are). However, the comfor of the beds cannot be matched. The bell service is great as well and it is also very quiet given its proximity to Times Square.
August 3, 2013
Rated 4 out of 5 by Elisha23 Great Location
This hotel is in an ideal location. You are just blocks away from all the attractions, Times Square, amazing restaurants, Rockafella Plaza, 5th Avenue, and much more. The room was comfortable, only issue was the very loud pipes, we could hear when other guests on our floor were using their restroom.
January 3, 2013
Rated 5 out of 5 by Tony12 Excellent NYC Hotel
We visit NYC often and always enjoy our stays at the Westin. The staff is friendly and vey helpful. The rooms are large for the city, and of course, the bed and shower add to the comfort. This is a convienent location and the concierge is great about providing tips, suggestions and recommendations.
May 22, 2012
Rated 5 out of 5 by Suze This hotel has great staff service
Every staff member was helpful and knowledgeable from getting us a garage, taxi, restaurant, handling of luggage, checking in and out quickly etc.
The bed was top notch comfortable.
We were hoping for a reasonably priced breakfast in the hotel, but since eggs were $25-28 we decided to go elsewhere.
February 11, 2013
Rated 5 out of 5 by gretchenmom Westin Stay
I have not been a guest for a while. However, the front desk treated me like a "regular" as I used to be. The wonderful woman at the Front Desk was most kind. I was given a lovely room, and I am most grateful. I look forward to my next trip to NYC and a stay at the Westin Times Square. Thank you!!
January 11, 2013
Rated 2 out of 5 by SPGornot perhaps too crowded to focus on customers
room had some cleanliness issues when we first arrived.
1. Hair found on bathrobe
2. cup ring stains found in bathroom
3. dead flys squished on window
fridge was not working, house cleaning did not come to make up our room 1 day. Difficult process to change rooms.
Club sandwich was not very good.
February 11, 2013
Rated 2 out of 5 by aric Holiday week disappointment
This hotel was clearly not staffed up sufficiently for the holiday week guests. Our requests for additional, blankets, towels and robes all took repeated calls (and sometimes hours!) before they were addressed. The water pressure in the shower was also ridiculously low. We don't expect to return.
December 28, 2012
Rated 2 out of 5 by RERE Improvement Needed
I have stayed at this hotel in the past and this was the most unpleasant experience. They were working in the hotel, so during the day, you constantly heard this LOUD vibrating noise. The internet was spotty, at best. During Saturday, the water in the shower completely went off for about an hour.
February 18, 2013
Rated 1 out of 5 by Indy101 Really? No hot water?
We spent two noghts at the Westin Time Square over the Easter Weekend. On both mornings there was no hot water for showers. After reporting the problem on the first morning, we expected the issue to be resolved on the second morning, but we were told that there was a "problem with the plumbing".
April 2, 2013
Rated 2 out of 5 by Tom72 Early morning construction
Early morning construction in the hotel was not acceptable. When I discussed the issue with the man at the front desk he basically called me a liar and the construction does not start until 8am. I know i was disrupted before that, and even it was 8am (which it wasn't)... that is still too early.
March 9, 2013
Rated 2 out of 5 by BobNRF2013 Enterprise Architect
The room was ok but I was floored when I paid $8 for silver ware I needed when I had food brought in from outside the hotel. I also had no wireless internet access in the room. The food and drinks were ok but over priced even by NYC standards. Next year for NRF I think I will go somewhere else.
January 17, 2013
Rated 5 out of 5 by Khloe918 The hotel has a friendly welcome feel
The friendly staff from the bellmen, front desk check-in, to housekeeping greetings with a friendly welcome smile. Must go to Shullaʻs Bar a nice, quiet intimate spot away from the hustle and bustle, Dominic is a gem. The access to the theaters is such a great feature. Itʻs Home away from Home.
February 4, 2013
Rated 5 out of 5 by Central44 Welcome & Registration
From our first step up to the Registration desk for Gold and Platinum members we were greeted warmly by Hector. He was very gracious and helped us to upgrade to celebrate my Mother's 80+ birthday.
We were very happy with the room and the hospitality.
Thank you Hector and the entire Westin team!
June 17, 2013
Rated 4 out of 5 by narikjar Laundry service
Needs improvement. I had to ask for laundry bags late in the night and had left my clothes in it by the door the next morning when I left at 8am. On returning by 9pm, I found that my clothes had not been picked up and I had to check out the next morning. Wonder where the process lapsed.
September 3, 2012
Rated 5 out of 5 by mystic2014 I love these beds!
I am a modern day version of the "Princes and the Pea." While other chains claim to have great beds, only the Starwood group delivers with the best beds in the hotel industry!
August 19, 2014
Rated 5 out of 5 by Stenny7177 Staffing was very accomodating and helpfull
Our overall stay at the Westin NY at Timesquare was wonderful. The staff really did cater to our request and was very much appreciated. The only thing was the toilet seat was a little dirty when we came in and the AC was very loud when it kicked in. I will gladly stay here again in the future.
October 1, 2013
Rated 3 out of 5 by HMU21 It's 2013 get reliable wireless
The wireless internet, which the hotel charges a pretty penny for if you're not platinum, was unreliable. It took me an hour to send an email attachment, and to do so I had to sit on the floor next to my door to keep a signal. Unacceptable for a hotel that tends to cater to business travelers.
March 22, 2013
Rated 5 out of 5 by Charles99 Westin - Times Square
Have had two stays here now. A very well located hotel with exceptional service quality. From Bell Boys, to Check In, to Room Service, all greeted you with a welcoming smile and went out of their way to ensure you were completely satisfied. Will certainly look to stay here again in the future.
July 2, 2012
Rated 3 out of 5 by Angie14764 Satisfactory with exceptions
The hotel is conveniently accessible to the subway, Grand Central, and Port Authority.
We were expecting a King size bed in our Suite and it was clearly a full size.
With the exception of a very poor judgement call by an evening security manger regarding our safety, everything else was fine.
September 26, 2012
Rated 3 out of 5 by Events101 Overpriced
The hotel was extremely overpriced and there was nothing to rave about. My mini-fridge had been used as a personal refrigerator by the previous guest and no one bothered to clean it. For $750++ a night, I'd rather not touch someone else's half eaten sandwich when I go in for a bottle of water!
December 1, 2012
Rated 5 out of 5 by JTWat5 Great Location and Comfort
I only had the priviledge of staying for 2 nights at the Westin Times Square New York. I had an amazing view and my king bed was the most comfortable hotel bed I have ever slept in. My room was very clean with modern decor. I felt safe and secure and right at home.
June 23, 2014
Rated 5 out of 5 by Grizz Always a pleasure
This was my 4th visit to this hotel. The location is perfect. The staff are always pleasant, and those beds & linens are amazing. I grew up in NYC, and am now moving to the west coast. I was good to visit the old neighborhood again, and catch a smokin' show at BB Kings, literally downstairs.
October 1, 2012