Rated 5 out of 5 by Nolab Great Location
Stayed here for 3 nights and enjoyed every minute of it. Even though we were in the heart of NYC our family likes to relax for part of the day. We we completely comfortable in our room. Staff was exceptional in meeting all our needs.
February 19, 2014
Rated 4 out of 5 by KaPi guest services
We called down for some soap and Q-Tips which we never received we waited over one hour then we had to get to our train. The room was clean except for the bed skirt which had a lot of stains all over it. Bellman were Great and very helpful!
August 1, 2012
Rated 4 out of 5 by GeoffF Nice hotel, hit and miss service.
Friendly staff at the front desk and most certainly at Bar 10. Both older and renovated rooms are nice and modern. Slight issue surrounding the consistency of the housekeeping staff replenishing bottled water and toiletries.
March 20, 2014
Rated 5 out of 5 by jchcoop Internet Access
I had problems with the wireless internet access. My iPhone would not pick up the wireless and reception on the phone was not very good unless standing by the window. However, overall, my stay was wonderful with a great staff and facility.
July 29, 2013
Rated 5 out of 5 by Charles99 Great Hotel
Have stayed here twice now. Location is superb, close to Times Square and the theatres and the subway is right outside. Port Authority only a couple of minutes walk. Hotel itself is excellent and service is outstanding. Highly recommended.
June 27, 2012
Rated 3 out of 5 by Ltgldy Westin Times Square
Lovely Hotel and Great Location but the rooms had no vanities in the bathroom which was hugely problematic for both my Mom and I. The room lighting was terrible. This did dissappoint and their were so many other hotel choices in the area.
December 14, 2012
Rated 2 out of 5 by Brandon35 Rooms Not Ready
We reserved two rooms for four nights for a family holiday in the City, including three kids. Arriving at the hotel at 2:00 p.m., we were told our rooms would be ready in about an hour (Check in time is 3:00 p.m. so this was OK). Checking back at 4:00, the rooms were not ready. Then again at 6:00, still not ready - we were told that the prior occupants had been given late checkout and we would need to wait, since we had requested adjoining rooms and the specific rooms assigned to us were not ready. Finally at 6:30 the first room was available; I went to the room and a housekeeper was still cleaning our adjoining room. Apparently it was not important enough to have both rooms being cleaned at the same time; rather one housekeeper was tasked to do them both. Gold membership and 50 room nights YTD made no difference. The second room was not ready until just after 7:00 p.m. Front desk staff were not very helpful or sympathetic.
Turns out the walls are also very thin and you can hear the people in the next room breathing, as well as doing other things.
January 8, 2013
Rated 5 out of 5 by Adriana great location
The location is great, I will be staying here again next time I'm in the city. Staff is super friendly and get things done quick. Didn't have to leave my room for anything other than biz, the staff provided me with everything I needed.
September 24, 2012
Rated 5 out of 5 by CChan247 Nice Hotel in Times Square
Located in the heart of Times Square, this is a great hotel to stay if you are a tourist and want to be in the hustle and bustle of it all.
Good for professionals travelling as well (if you don't mind being the chaos of Times Square).
May 11, 2013
Rated 4 out of 5 by Jon456 Front desk
I stay often in this hotel. Marlonn at your front desk consistently provides great service. He know me, greets me, and always looks to provide friendly and professional service. As a repeat customer it is nice to get this treatment.
December 23, 2013
Rated 5 out of 5 by SSSBerg Great Location
We had a great weekend, I was so happy to find a Starwood property with such a perfect location. The staff was efficient, lobby music a bit loud and the room very comfortable. I will definitely stay there again when visiting Broadway.
January 29, 2013
Rated 5 out of 5 by Harrell76 The Hotel staff was friendly and helpful
Thehotel staff was efficient, especially when they could not locate my reservation. The situation was handled in a manner which showed care for my concern and they assisted me in getting the exact room with amenities that i required.
January 21, 2013
Rated 5 out of 5 by Joanie35 Great location and good service
My stay at the Westin NY Times Square was comfortable in every way. I found the staff to be friendly and helpful. The location is perfect--close enough to walk to many attractions and, of course, in the heart of the theater district.
January 23, 2013
Rated 4 out of 5 by TravelHound62 Great comfort and location
This hotel is a short block away from Times Square many metro lines and major attractions in Manhattan. The hotel was clean, comfortable and well equipped. The massage chair (room on the spa floor) was awesome after a day of touring.
September 1, 2012
Rated 3 out of 5 by Jerry24 This hotel is in a great location
I was disappointed in the view from our tenth floor Grand Deluxe room. All we could see was HVAC equipment and exhaust fans. Wireless access from this room was also spotty at best. I still like the hotel and especially its location.
March 17, 2013
Rated 5 out of 5 by NA5555 NY Times Square August
Room was clean, bed was very comfortable, location was fantastic. The only flaw was when you needed something (extra blankets, towels, pillows, etc.) it would take multiple phone calls and would finally come after a long wait time.
August 24, 2013
Rated 4 out of 5 by Tewe37 Great hotel
Hotel is in a great location, connected and surrounded by several restaurants. Room was a nice size and clean. My only issues was that there was a long slow check-in line when I arrived and the hotel no longer has express checkout.
November 15, 2012
Rated 4 out of 5 by JessFedd Great room in great location
Used my points and cash to get a great room right in Times Square. We had a great view of the city and the room was big for Manhattan. Parking is expensive but expected for New York. It was lovely and a great deal with the points.
June 29, 2013
Rated 3 out of 5 by TravelJAM Middle of The Road
I just spent the last 4 days at the Westin Times Square. The internet is horrible at this hotel, good luck trying to browse the Internet. I returned from long day of walking around NYC and found that my room hadn't been cleaned.
August 7, 2013
Rated 5 out of 5 by Linda00 change in plans
We ended up at this hotel when our other two choices were closed because of the storm. What a nice surprise. At a crazy time all of the staff was kind and helpful. Our room was beautiful and the location is extremely convenient.
November 7, 2012
Rated 5 out of 5 by Skip0276 Great night at the Westin!
Stayed overnight before our cruise. Staff very friendly and room was comfortable. Awesome location with respect to Times Square. Really comfortable beds!! Great rate for this calibre of hotel. Will stay here on our next visit!!
November 12, 2013
Rated 3 out of 5 by ausbro ausbro
For what was spent on the room each night
I would of thought there would of been at least counter space in the bathroom. Was very disappointed in the space that was available.
No room to leave things sitting out for the 4 days.
November 18, 2012
Rated 4 out of 5 by ohio3459 Great stay for a meeting
The staff was very helpful and attentive to my needs and questions. The location was extremely convenient, and the food provided during the meeting was more than I could have expected! I would definitely recommend this hotel.
August 9, 2013
Rated 5 out of 5 by FrequentTravelerSeattle great hotel and location
I have stayed here several times this past year. The staff is always excellent and they always recognize my platinum status. This is one of my favorite hotels to stay at in NYC. Shulas and Bar 10 are always excellent as well.
June 23, 2013
Rated 5 out of 5 by KJ21 This hotel is my second home
I usually spend the majority of my week on the road and I need a hotel that feels like a second home. Not to mention a hotel that has a staff that values your comfort knowing that you spend more time in their "house" than your own.
The Westin Times Square has done everything possible to meet my needs and I can't thank them enough.
The staff at the Westin (especially Asya and Sally) have gone above and beyond to make sure I feel welcomed at all times. Even going as far as making sure I have the same reach for each stay knowing that is my favorite room.
When I check in, I am always greeted with a smile. And, I ALWAYS receive a follow-up message several times during the week to make sure I have everything I need. On occasion, I will even get a nice little treat left in my room with a personalized note wishing me well.
For these reasons and numerous others, I choose the Westin Times Square for all my stays when in NYC. Even though I am frequently on the other side of town, I still stay at the Westin Times Square because after all, it feels like my second home.
June 6, 2013
Rated 5 out of 5 by Cynthia120 Fabulous and Fun
The staff at the Westin could not have been more accommodating. The room was sooo comfortable and clean, and the view was fantastic. We were in the heart of Times Square but felt like we were in an elegant bed and breakfast.
September 19, 2012
Rated 3 out of 5 by Toronto82 Good for families looking for a good location
This is definitely a tourist hotel, and is adequate, but for those used to the high standard of Westin hotels, this may be a disappointment. Location is great if you want to be in Times Square, and the facilities are clean.
August 6, 2013
Rated 5 out of 5 by Eip918 Excellent Staff
Our room was beautiful and housekeeping took care of our every need! Using the business center was easy, thanks to the helpful staff. And, what a quiet hotel!!! No noiisy guests in the halls, next door, or above or below!
July 19, 2012
Rated 4 out of 5 by CountCurt Good Value for NYC
The hotel is nicely located, convenient to transportation and local sights. Decent rooms. A bit noisy (internal, not NYC noise) and internet connection somewhat spotty, but overall met our needs. Courteous, helpful staff.
March 18, 2012
Rated 5 out of 5 by Wil442000 A peaceful stay in the heart of manhattan
Considering its location in the city, the hotel is very tranquil peaceful. Rooms are comfortable and well appointed. The staff friendly and accommodating. I always stay at a Westin when away from home as much as possible.
March 11, 2013