Rated 5 out of 5 by Anniversary32 Westin NYC @ Times Square
Luxurious, clean room! Very accommodating staff e.g. early check-in, late check-out, very friendly staff e.g. Front Desk, Concierge, Bellman.
Perfect location for Manhattan.
August 6, 2013
Rated 5 out of 5 by SMM2013 NYC Kinky Boots
Excelent hotel and tremendous customer service!
January 2, 2014
Rated 5 out of 5 by Mary8 This hotel never lets me down
I stay here quite often and am always amazed at the wonderful service. From check-in, bellmen, food staff, etc. everyone goes out of their way to make you are comfortable, etc.
November 28, 2012
Rated 5 out of 5 by Jim2222 First NYC visit
Typical high quality Westin experience. Great location, very near subway and Theater District. The staff were extremely helpful and friendly. The SPG recognition was the best!
March 31, 2013
Rated 3 out of 5 by sarah84 his hotel lacks important amenities
Small plastic glasses, wrapped in plastic, is not what you should have in a Westin Hotel. Lighting is dim at best. No magnifying mirror in bathroom. Towels are like samdpaper.
March 2, 2013
Rated 4 out of 5 by jdswater Staff was great
Asked Kevin at desk for a room away from elevator at check in. Got to the room on the 32nd floor and the room could not be any closer to the elevator as it was right behind it. I called the front desk from the room and I believe his name was Jay who answered my call. I explained the situation and Jay apologized and changed our room to 3609 . It was a corner room and was very much appreciated. I went down to get the key even though Jay offered to have someone come to the 32nd floor with a key. There was some confusion in the process between Jay, myself and my wife. A Westin staff member from Boston who was working in NYC on a temporary basis went out of his way to help us (I forgot his name). My wife was waiting on the 29th floor at the elevator with our luggage as the new room was originally going to be on that floor, but was moved to the 36th once I got to desk in the lobby.
The one complaint was the bar at the hotel had last call at around 11:30 or 11:45 not sure exactly, but I do it to be open at least to 1:30am for a major NYC hotel on a Saturday night. There several people that seemed disappointed too.
January 30, 2013
Rated 5 out of 5 by PI01 High standard comfort
After a hectic day enjoying the delights of the city, or a tiring day of business, the Westin Times Square provides a comfortable refuge to relax, kick-back, and recharge.
August 13, 2013
Rated 3 out of 5 by BigPocket Nice and clean hotel, great location, average service
Nice, clean, and can't go wrong with the location. I booked a room for two, though, and was given a room with only one bathrobe. This epitomizes my experience of the service.
February 25, 2012
Rated 5 out of 5 Excellent location, great value!
Loved the central location - made ur easy to get around the city using public transport. A bit quieter given that it's a block from Times Square. Clean hotel, spacious rooms.
September 9, 2012
Rated 5 out of 5 by Miami21 Excellent Staff & Location!
Super location - just a block off times square, but without the noise. Amazing staff, very comfortable beds and clean/good sized rooms. Have stayed here many many times....
January 25, 2013
Rated 1 out of 5 by michael1000 this hotel is on the decline
The room was nice. Everything else indicates that the hotel in very far into its decline. Building is poorly maintained. Staff is rude, unprofessional and poorly trained.
July 16, 2012
Rated 4 out of 5 by kono16 Great Choice
The Westin was a great choice for being located in the heart of the city during the pre Christmas season.
I would recommend to all my friends as well as work associates.
November 30, 2012
Rated 4 out of 5 by tac03 Perfect for attending a Broadway show
Everything is within walking distance. Loved the city during Christmas
December 22, 2013
Rated 5 out of 5 by PY2013 This hotel is in a great location
The Westin was wonderful, the rooms were clean and the best was very comfortable. The location is great for tourist who want to be right in the middle of everything.
August 9, 2013
Rated 5 out of 5 by terryje Maggie the Concierge
Maggie, the Concierge at the Westin was very helpful. Assisted us in getting tickets to "The Glass Menagerie" which had just opened and was a tough ticket!
October 3, 2013
Rated 1 out of 5 by fred45 poor bed, luggage delivery delayed
Top sheet designed only to cover the mattress pad; sheet wouldnt stay on, mattress pad bunched up all nite; luggage delivered almost an hour late, wont stay here again.
April 1, 2013
Rated 2 out of 5 by JDB1 This hotel has poor follow through
In spite of talking with this facility three times before my stay- they didn't seem to get anything right. (Also, a suite should have an additional bathroom for guests)
December 9, 2012
Rated 4 out of 5 by RamonaB It was OK, nothing special
The internet in the rooms were spotty and the towels smelled wet and dry. As soon as I walked into the room the odor of wet and dry towels was very pungent!!
September 1, 2013
Rated 5 out of 5 by unam excellent hote perfect location
Visited New York from Mexico City. we though the hotel had everything we needed very clean everyone very helpful excellent location. we hightly recomended to everyone.
September 26, 2012
Rated 4 out of 5 by Shazza Great location
Close to great restaurants and easy to access uptown and downtown. Easy hotel to navigate - straightforward access to rooms from lobby. Good securit in times square.
March 28, 2013
Rated 5 out of 5 by rick54 The Westin was just what we wanted
great service, big rooms by NYC standards, rooms were comfortable, staff was very courteous and helpful, location was perfect, just off the main drag of Times Square
March 11, 2013
Rated 3 out of 5 by Allykt26 Staff helpful, but details could use improvement
Great location, nice hotel, & attentive staff. Some minor issues included no robe, a broken phone & my room service dishes & trash sat in the hallway for two days...
August 13, 2012
Rated 4 out of 5 by JoAnn Great location if you want to be near Times Square
Good location for tourists and vacation in NYC. As name suggests, close to Times Square, which can be fun for sightseeing...and close to Broadway shows.
October 14, 2012
Rated 5 out of 5 by Cynthia64 "Westin Hotel" Times Square
Our accommodations were beautifully appointed and extremely comfortable.
The staff were very friendly and helpful.
We would definitely stay at this property again.
March 5, 2013
Rated 4 out of 5 by applepie This hotel is great ,,but Shula's not great.
My stay at the Westin was a great experience until the Shula's Steak house . The Food and Drinks was not the best. They failed the taste test.
October 21, 2013
Rated 5 out of 5 by Mary8 Great Staff!
Everyone from check in, to room service, bellmans, etc went out of their way (with smiles on their faces) to make sure my stay met and went above my expectations.
May 23, 2013
Rated 3 out of 5 by Riddler Not so heavenly bed
The room was a bit tired and in need of refurbishing. The bed was anything but 'heavenly' - in fact downright uncomfortable with a significant sag in the middle.
April 10, 2013
Rated 5 out of 5 by DirtyHarry Very relaxing
This is the first time I stayed at this location. It was very relaxing. I'll most forgot where I was when I woke up in the morning. All my expectations were met.
March 5, 2013
Rated 5 out of 5 by Rella2959 Great experience
Customer service was great...no matter what we asked for or about the staff answered our questions and completed our requests immediately. Room was comfortable.
June 19, 2013
Rated 3 out of 5 by DES6 Updating
I have stayed in this location a few times. The rooms are in real need of updating. They are starting to look a little dated which makes them seem not as clean.
January 14, 2013