Rated 5 out of 5 by Wen1 Great family vacation
Friendly staff - concierge services especially helpful. Great location. View was wonderful from the room. Short waits for the elevators. Comfy beds.
August 19, 2013
Rated 5 out of 5 by Jose Hotel had a great view
From the 44th floor we were able to see the Hudson River and New Jersey. Great not having to look out the window and seeing nothing but a brick wall
May 6, 2013
Rated 5 out of 5 by Colleen13 Location Location
If you have never visited the city it is a great location. Lots of dining and easy transportation around on the subway. Will do it again real soon.
January 22, 2013
Rated 5 out of 5 by Brian one of the best hotels Times Square has to offer
Love staying here...consistently excellent in all facets....centrally located in Times Square...easy access to mass transit...one of our favorites!
March 3, 2013
Rated 4 out of 5 by Danny Nice view
I enjoyed my stay at this location a block off Times Square . I did not receive the water I thought was part of package but I would stay here again
February 18, 2013
Rated 1 out of 5 by Susanna41 Terrible Internet Service
Wi fi internet service in rooms are intermittent and not fast.
Stayed 6 nights for a conference and they did not change the bedding every 3 days.
August 20, 2013
Rated 5 out of 5 by Ginger Great Location
This location was perfect for everything we wanted to see and do between Battery Park and Central Park. We were able to walk to every destination.
April 10, 2013
Rated 5 out of 5 by Marley63 Westin times sq
Everyone couldn't have been better. I usually stay at the Westin grand central but was booked into the time sq by accident. It was a nice surprise
November 18, 2012
Rated 1 out of 5 by Hnat Not the best visit
Took a long time to check in and no acknowledgement from them about the wait .
Room was horrible but I was too tired to ask for a different room
September 19, 2013
Rated 3 out of 5 by Tony140000000000000000000 You can do a little better
Did not recognize my platinum status. Have me a room by the elevator, which is typical for a one night stay. Other than that it was a good night.
January 5, 2013
Rated 5 out of 5 by mlb43 Excellent Service
The front line check-in personnel were extremely polite and helpful in resolving my requests. in addition, the concierge service was excellent.
November 22, 2013
Rated 1 out of 5 by Ajessel10 Horrible service
I recently stayed at this Westin for one night and it was a horrible experience. I am a gold member with SPG and expected more as a valued client. I got in late on Saturday night and called down for towels so I could shower before going to sleep. After 30 minutes of putting the order in, I called again asking where my towels were. The woman said she would have them right up. 15 more minutes pass and I have to call again. The same woman answers and I ask where my towels are. Not only does she give me attitude saying I just called, but she also tried to tell me that I didn't call the first time when I spoke to someone else. This really upset me so I canceled the order and just went to bed. Then I get woken up to a wake up call at 815 and again at 830 when I had not ordered it! I was supposed to sleep in on Sunday. Lastly, the fridge didn't work and the ice machine on the floor was broken. This hotel cost me $375 for the night and I am very disappointed with the service especially with my status. There are many hotels to choose from in New York that were cheaper, but I chose SPG because I thought with my gold status, I would be treated well.
July 2, 2013
Rated 3 out of 5 by coolsidpearl WIFI was slower then dial up
I like the hotel but I can never stay again because the wifi is just too damn slow. I need to be able to work in my room but it was too painful.
June 7, 2013
Rated 5 out of 5 by marissaa21 Comfortable and Beautiful
The room was very large, comfortable, clean, and updated. The whole lobby and conference area was beautiful. I will be returning to this hotel.
January 21, 2013
Rated 4 out of 5 by applepie This hotel is great ,,but Shula's not great.
My stay at the Westin was a great experience until the Shula's Steak house . The Food and Drinks was not the best. They failed the taste test.
October 21, 2013
Rated 4 out of 5 by PowerHaus Guest Services
Was absolutely thrilled to learn of a notary on-site to help with crucial paperwork while traveling. Staff very engaged and willing to assist.
June 1, 2013
Rated 5 out of 5 by Npd123 Great service
I gave a night at this hotel as a Christmas gift to an out-of-town guest and they rave about this hotel as much as the other New York sights!
December 24, 2012
Rated 1 out of 5 by VJ66 Disappointing
Dissatisfactory experience in every aspect. Horrible check in process.
Multiple follow ups required to get even basic requests processed.
November 24, 2013
Rated 4 out of 5 by 500NightsLifetime Housekeeping Issues
Room not fully cleaned. No shampoo or hand lotion provided. Upon request, still not completly addressed. Too bad no more Executive Lounge.
March 27, 2013
Rated 4 out of 5 by Ebonie Great overall, but a two issues
There was hair on the bathrobe and on some of the walls in the bathroom.
The Wi-Fi did not work in my room. I could not connect at all.
August 13, 2013
Rated 3 out of 5 by Lispin777 Great location but Average for SPG
Clean room and ok size for NYC...but hair dryer and Coffee machine broken and 1 small bottle of water on arrival not up to SPG standards
January 9, 2013
Rated 5 out of 5 by J816 Exceeded My Expectations
I really enjoyed my overnight stay the room was comfy and spacious. I would definately stay here again the next time I come to New York.
September 10, 2012
Rated 4 out of 5 by Mssmax Great lobby
Lack of hot water in the showers was surprising, chilly mornings!
Very friendly staff.
There should not be a charge for Internet usage.
December 3, 2012
Rated 4 out of 5 by askadi SPG Recognigion
This hotel is great - centrally located in town, convenient friendly. A bit outdated interiors but rooms are very nice.
I have one issue - when I checked in - with my SPG I was supposed to have a room upgrade - I never seem to get this so I mentioned it specifically to the woman who checked me in. She was very friendly and helpful and told me that she just upgraded me to a wonderful suite on the 45th floor (top floor) - but it wasn't ready yet. I was going to be out all day and when I came back at 5 she was gone and a gentlemen was on duty. He noticed that my new upgraded room was blocked and he asked why it is he thought I should have a top room floor. I explained my situation. He went back to "talk to a supervisor" and then came back to say mysteriously that the top floor room wasn't ready at 5pm? I felt as though that wasn't true. He then did what I can only assume was "downgrade" me to another room on the 43rd floor that he said was exactly the same. I highly doubt it because the room I got looked pretty typical to me - nothing special about it. I thought that was rude. I didn't complain to the manager because I was rushed but it wasn't right.
February 13, 2013
Rated 5 out of 5 by Ale59 Great location, beautiful room
Just a walk from all the midtown places that everyone likes, this hotel is wonderful for the rooms, spectacular views, great services.
January 27, 2013
Rated 4 out of 5 by RD2011 RD2011
Excellent location, the staff was helpful and courtious.Nice, comfortable room; great view of the Hudson River from the 40th floor.
January 2, 2012
Rated 5 out of 5 by Funfuntime Very happy with room and staff.
Rooms were spacious, Shulas has excellent food and Bar 10 served great drinks.
April 21, 2014
Rated 4 out of 5 by Ricky68 Excellent location and comfort
Room was nice on 19th floor. Ok view. Clean. All of hotel was clean. Always greeted at entrance. Really enjoyed my five day stay.
September 4, 2013
Rated 5 out of 5 by REW1 Great Stay in NYC
This is a great place to stay for business or personal travel. The rooms are large for Manhattan and have always been very clean.
December 15, 2011
Rated 4 out of 5 by Sven Location, Location, Location
Well, yes, the location was great for theaters and shopping. For sight-seeing, we could hop on the subway right outside our door.
January 23, 2013