Rated 5 out of 5 by gayle52 first time in new york
this hotel was in a great location and the room was lovely. the staff were excellent and exceeded our expectations. we would stay here again for sure!
September 13, 2012
Rated 5 out of 5 by JJJJ11 JJJJ
This is a great hotel - the best in Times Square. Staff is friendly and attentive. As a frequent traveler to NYC, this hotel is the best in the area.
January 24, 2013
Rated 1 out of 5 by Fox152 Needs a cleaning
I normally do not fill out this info. The room was filthy coffee stains on the wall a half eaten cheesecake & a 1/2 inches of dust on bathroom light.
January 7, 2013
Rated 5 out of 5 by Kurt52 Great Hotel
Great hotel, I had no problems at all. The a/c worked great. The room was very clean and nice. The location is excellent for getting around the city.
August 16, 2012
Rated 4 out of 5 by Traveler300 Upgrade was a higher floor but room was older
Great location. Great lobby. Staff kindly gave us upgrade. Our room was on a higher floor, nice view but room was showing its age. Overall good stay!
March 27, 2013
Rated 5 out of 5 by Jimmy47 Nice Hotel
Staff was efficient and knowledgeable. Beds were comfortable and the room was clean. Nice sized bathroom. Very accommodating for late check out.
February 17, 2014
Rated 5 out of 5 by Jose Hotel had a great view
From the 44th floor we were able to see the Hudson River and New Jersey. Great not having to look out the window and seeing nothing but a brick wall
May 6, 2013
Rated 5 out of 5 by Wen1 Great family vacation
Friendly staff - concierge services especially helpful. Great location. View was wonderful from the room. Short waits for the elevators. Comfy beds.
August 19, 2013
Rated 5 out of 5 by Colleen13 Location Location
If you have never visited the city it is a great location. Lots of dining and easy transportation around on the subway. Will do it again real soon.
January 22, 2013
Rated 5 out of 5 by Brian one of the best hotels Times Square has to offer
Love staying here...consistently excellent in all facets....centrally located in Times Square...easy access to mass transit...one of our favorites!
March 3, 2013
Rated 4 out of 5 by Danny Nice view
I enjoyed my stay at this location a block off Times Square . I did not receive the water I thought was part of package but I would stay here again
February 18, 2013
Rated 1 out of 5 by Susanna41 Terrible Internet Service
Wi fi internet service in rooms are intermittent and not fast.
Stayed 6 nights for a conference and they did not change the bedding every 3 days.
August 20, 2013
Rated 5 out of 5 by Ginger Great Location
This location was perfect for everything we wanted to see and do between Battery Park and Central Park. We were able to walk to every destination.
April 10, 2013
Rated 5 out of 5 by Marley63 Westin times sq
Everyone couldn't have been better. I usually stay at the Westin grand central but was booked into the time sq by accident. It was a nice surprise
November 18, 2012
Rated 1 out of 5 by Hnat Not the best visit
Took a long time to check in and no acknowledgement from them about the wait .
Room was horrible but I was too tired to ask for a different room
September 19, 2013
Rated 3 out of 5 by Tony140000000000000000000 You can do a little better
Did not recognize my platinum status. Have me a room by the elevator, which is typical for a one night stay. Other than that it was a good night.
January 5, 2013
Rated 3 out of 5 by coolsidpearl WIFI was slower then dial up
I like the hotel but I can never stay again because the wifi is just too damn slow. I need to be able to work in my room but it was too painful.
June 7, 2013
Rated 1 out of 5 by Ajessel10 Horrible service
I recently stayed at this Westin for one night and it was a horrible experience. I am a gold member with SPG and expected more as a valued client. I got in late on Saturday night and called down for towels so I could shower before going to sleep. After 30 minutes of putting the order in, I called again asking where my towels were. The woman said she would have them right up. 15 more minutes pass and I have to call again. The same woman answers and I ask where my towels are. Not only does she give me attitude saying I just called, but she also tried to tell me that I didn't call the first time when I spoke to someone else. This really upset me so I canceled the order and just went to bed. Then I get woken up to a wake up call at 815 and again at 830 when I had not ordered it! I was supposed to sleep in on Sunday. Lastly, the fridge didn't work and the ice machine on the floor was broken. This hotel cost me $375 for the night and I am very disappointed with the service especially with my status. There are many hotels to choose from in New York that were cheaper, but I chose SPG because I thought with my gold status, I would be treated well.
July 2, 2013
Rated 5 out of 5 by mlb43 Excellent Service
The front line check-in personnel were extremely polite and helpful in resolving my requests. in addition, the concierge service was excellent.
November 22, 2013
Rated 5 out of 5 by marissaa21 Comfortable and Beautiful
The room was very large, comfortable, clean, and updated. The whole lobby and conference area was beautiful. I will be returning to this hotel.
January 21, 2013
Rated 5 out of 5 by kr69 Best place to stay in the Theater District
The proximity to the restaurants and theaters was great. The staff was friendly and helpful. This is my second visit in 4 months.
March 31, 2014
Rated 4 out of 5 by applepie This hotel is great ,,but Shula's not great.
My stay at the Westin was a great experience until the Shula's Steak house . The Food and Drinks was not the best. They failed the taste test.
October 21, 2013
Rated 4 out of 5 by PowerHaus Guest Services
Was absolutely thrilled to learn of a notary on-site to help with crucial paperwork while traveling. Staff very engaged and willing to assist.
June 1, 2013
Rated 2 out of 5 by SeattleBusineesTravel Room not clean, wrong room type
Called ahead to confirm late arrival for my room with a king bed, got a room with two doubles and the floor in the bathroom was dirty.
March 7, 2014
Rated 5 out of 5 by Npd123 Great service
I gave a night at this hotel as a Christmas gift to an out-of-town guest and they rave about this hotel as much as the other New York sights!
December 24, 2012
Rated 5 out of 5 by SSman Great hotel
Not easy in the middle of Times Square but this hotel offers many great features, including Shula's. Really enjoyed it.
April 19, 2014
Rated 5 out of 5 by Debbie226 Great Customer service
I felt like the Westin valued my business….and that doesn't always happen any more. We stay a week and everyone was so helpful.
March 23, 2014
Rated 4 out of 5 by 500NightsLifetime Housekeeping Issues
Room not fully cleaned. No shampoo or hand lotion provided. Upon request, still not completly addressed. Too bad no more Executive Lounge.
March 27, 2013
Rated 1 out of 5 by VJ66 Disappointing
Dissatisfactory experience in every aspect. Horrible check in process.
Multiple follow ups required to get even basic requests processed.
November 24, 2013
Rated 4 out of 5 by Ebonie Great overall, but a two issues
There was hair on the bathrobe and on some of the walls in the bathroom.
The Wi-Fi did not work in my room. I could not connect at all.
August 13, 2013