Rated 5 out of 5 by HCRK Perfect Stay
My second time at this hotel and must say that everything was perfect. Thanks to all for a wonderful visit!
March 25, 2013
Rated 5 out of 5 by KD1020 Clean and Easy
Great location to stay in Manhattan. Everything at your fingertips and the hotel staff is second to none.
August 30, 2013
Rated 5 out of 5 by MannyB NYC August 2013
I had a great stay. the hotel is centrally located and very accomodating. the rooms are very confortable.
August 9, 2013
Rated 5 out of 5 by needachange A+ service
My stay at this hotel was amazing. The staff was very accomadating, and the room was beautiful and clean.
December 29, 2012
Rated 4 out of 5 by Kate12 Quite hotel in midtown Manhattan
Very quiet in the room where we had good sleep during holidays.
But the heater is a bit not warm enough.
December 31, 2012
Rated 4 out of 5 by nickrocknreel Comfortable
great comfort and coozy feeling. Nice staff and friendly people. Location was a plus. Would reccommend
January 15, 2013
Rated 5 out of 5 by jml6010 A pleasureable stay
Great location,convenient to all theaters and times square.Wonderful views and soft beds.Will be back.
September 3, 2012
Rated 5 out of 5 by Kathrin Great Business Hotel
The food was exceptional, the conferecne rooms are hip, updated, great ech services, and real windows!
January 25, 2013
Rated 5 out of 5 by SAC01 Great Location, Great Service
The Westin Times Square is a great hotel with a great location if your are working or playing in NYC.
August 13, 2012
Rated 4 out of 5 by Tony140000000000000000000 Great location
Great location and staff. Bathroom design is to W, simplicity does not always translate to function.
February 1, 2013
Rated 2 out of 5 by 1wally Property needs work
this is not a good place for meetings, the reception area was lease out & the streets where dirty!
October 23, 2013
Rated 4 out of 5 by CaroL Good hotel
Stayed for a week, good location, corner room very nice and quiet and renovated. Very good service.
April 22, 2013
Rated 5 out of 5 by steelersfan89 Extended Stay
I spent 2 1/2 weeks here and it was great. The staff was unbelievable and the service was top tier.
December 27, 2012
Rated 4 out of 5 by WJGMD really nice NYC hotel
Excellent staff, very helpful. Great location. Very clean and quiet. Great view. Comfortable beds.
January 23, 2013
Rated 4 out of 5 by EEA219 Housekeeping issue
Hi - I had a wonderful experience at this hotel UNTIL i had a very aggravating encounter with the hotels housekeeping processes. I had called to have my room serviced before I left the premise, only to return 5 hours later to it still not cleaned. At this point, I called again to have it cleaned and even went to the Front Desk and asked that they take care of it immediately. After vacating my room for another 2.5 hours (so it could be cleaned), I returned to it STILL dirty. Now I know the hotel is busy, but after 2 calls, a conversation with the front desk manager AND a period of 7 hours, someone should be able to come run a vacuum and change the towels.
I never got an explanation as to why I had fallen into the "black hole" of service but it was a very disappointing experience. I left NY feeling like an unvalued customer and it is still bothering me, almost 5 days later.
I thought that after being a Platinum member for 4 years solid, I had earned the right to have a minimum amount of reasonable service, but at this hotel that was not the case.
This is the first review I've ever written about a stay at a Starwood property and it's unfortunate that I had to write it in the first place.
January 19, 2013
Rated 5 out of 5 by Michael1 Hotel in ideal spot
Beds are comfortable. We were fortuntate to have an upgraded room with a great view of the river.
December 27, 2012
Rated 4 out of 5 by cshimbo Adequate
Requested a working TV Remote and it took multiple calls to get fixed. Convenient location.
December 6, 2013
Rated 4 out of 5 by Gareth Great place in Times Square
got a great room with a good view... nice hotel for double beds.. hard to find in times square
April 25, 2013
Rated 1 out of 5 by Dasher677 Service
The staff was not very helpful and full of attiude. As far as the hotel in need of up dating.
February 23, 2013
Rated 5 out of 5 by barbie26 Great Experience Again
The hotel is in the best location, the staff is always eagar to help and we enjoyed are stay!
January 14, 2013
Rated 5 out of 5 by Mamen Excellent staf
Many thanks to Sarah from the front desk for her advices And warm treat during all our stay.
January 26, 2013
Rated 4 out of 5 by gabadoo Heavenly!
The Heavenly bed experience made our stay! Hotel staff was very friendly and accommodating.
May 21, 2012
Rated 4 out of 5 by Cathy577 Location
This hotel is located at Times Square, close to shopping, theatres and restaurant district.
September 25, 2012
Rated 5 out of 5 by jas1966 NYC Triathlon 2012
This hotel was great! Its been a while since i had been in the city.....awesome hotel.
July 10, 2012
Rated 4 out of 5 by JayS Always a pleasure
Love this hotel. Location perfect, rooms well appointed an clean. Staff very helpfull.
March 8, 2013
Rated 5 out of 5 by Tan1127LLL Good Location
The Hotel are in Good Location very easy go to Theater and Shopping also find the food
October 29, 2012
Rated 5 out of 5 by Echilders Wonderful experience
We will definitely come back. The staff was outstanding and the location was perfect.
October 17, 2012
Rated 5 out of 5 by MR13 Wonderful stay
Room was neat and clean, it is a smoke free hotel, and it has great customer service.
February 4, 2013
Rated 5 out of 5 by GroupOf6 Location and Staff
The location was perfect and the staff was very helpful! Would definitely stay again.
November 14, 2012
Rated 5 out of 5 by Avi12 Great hotel
Stayed for 1 week and had a great stay... nice room, good location, wonderful staff
December 3, 2012