Rated 4 out of 5 by Virginia Great location
Convenient to everything, subway, restaurant, attractions
March 26, 2013
Rated 4 out of 5 by Maggie Mr. And mrs.
Great service and location. All within walking distance.
May 5, 2013
Rated 5 out of 5 by livingood Great location & meeting rooms. Fodd was very good.
Overall impression was great would recommend to friends.
August 24, 2012
Rated 5 out of 5 by HEEHOO HOTEL AND STAFF WERE GREAT
ROOM AIR CONDITIONING: HARD TO MAINTAIN ONE TEMPERATURE
July 24, 2012
Rated 4 out of 5 by LDMassachusetts A few glitches at a great hotel
This is the 6th or 7th time I've stayed at Westin Times Square. When I have the points, the location can't be beat for access to the fun touristy stuff. Also, this trip, our room was shockingly quiet for a NYC hotel which was a big plus. Lastly, the bathrooms are quite nice and spacious (again, for NYC). I have a list of complaints/concerns; however, I know I still would pick this property again due to location. On the down side, the staff is not great. While each individual is nice, I think they are understaffed. It took over an hour (and a phone call to the front desk) to get our bags up to the room. And, at the end of our stay, it took the valet over an hour to get the car (they pretty much admitted to me in both instances that someone on the staff dropped the ball). The delays are especially frustrating since we had reservations to get to; planes to catch; etc. My last complaint is that I have NEVER gotten anything for being a gold member at this property. No room upgrade, no bonus points, no free Internet; nothing. I had my little cards ready to hand to staff members that did little extras for me, but in the end had no cause to distribute them. Lastly, breakfast at Shula's can be skipped. It's over priced and not that good.
October 14, 2012
Rated 3 out of 5 by John2012 Disclosure More Information Please
We had two rooms. First room Check-in was no problem. Second room was at 20 minutes (computer problems) when we decide to call it quits and come back later.
Communication was the biggest problem. There was no disclosure of a $50 Valet Fee, no disclosure that it might take as much as 30 minutes to retrieve the valeted car before I asked for the car to be delivered (it actually took 40 minutes).
We were told that our checked bags would be in our rooms when we returned later in the day. When we returned after midnight...no bags. A call to the desk revealed we had to be IN the room to have the bags delivered. This was a surprise and the wait an inconvenience so late at night.
Why would you open the gym at 8AM on weekends? I work out at 6:30 and had never experienced such a late opening. There was more than a dozen people waiting outside the Health Club at 8. Another non-disclosure...I had to pay $10 to exercise,No one else in the line had to and I didn't expect to as an SPG. The attendant did not share why and I didn't pursue it because of the rush to grab a machine ahead of the queue of 12 people.
Nice hotel, convenient and well appointed but work do to to disclose more information to guests so as to no be unpleasantly surprised.
January 22, 2012
Rated 4 out of 5 by TimP Hotel has excellent location
Enloyed my stay. Staff were great as was the room.
November 28, 2012
Rated 5 out of 5 by Freddy55 This hotel has great location.
Great location to Broadway shows and restaurants.
October 20, 2012
Rated 5 out of 5 by JustFolks Great place to stay
Very nice hotel and the location is great.
October 7, 2013
Rated 5 out of 5 by Beth Great beds and pillows
I had a very comfortable stay. staff was great.
January 26, 2013
Rated 5 out of 5 by BGR04401 Perfection
When you're this good - what else can be said?
January 30, 2013
Rated 5 out of 5 by Penyu Hotel has great quality rooms
Large rooms and comfortable and warm feelings
February 18, 2013
Rated 5 out of 5 by JB1234 Great Hotel
Awesome hotel awesome location awesome staff
January 28, 2013
Rated 5 out of 5 by Jaco71 New
Nice temodel, felt new for a times sq hotel
May 18, 2013
Rated 5 out of 5 by TONI1 Great hotel location
Convenient, comfortable and will stay again
May 21, 2013
Rated 4 out of 5 by charlie11711 fitness centre
the fitness centre should have better hours
December 13, 2011
Rated 4 out of 5 by VaBaby77 Very nice service
The staff was very friendly and helpful.
November 14, 2012
Rated 2 out of 5 by Samandfrankie Poor service
Terribly slow check in, poor amenities.
December 10, 2012
Rated 5 out of 5 by mrelite7 Elite
The best hotel experience in New York.
May 29, 2013
Rated 1 out of 5 by rb79 Old, tired hotel
Room needed updating; dark and cramped
May 4, 2013
Rated 5 out of 5 by hame12 Excellent stay!
Had a great time; staff was excellent!
January 1, 2013
Rated 5 out of 5 by Anon63636 Love The Westin
Great stay as always! I'll be back!
July 27, 2012
Rated 5 out of 5 by hauk fabulous as always
Everything was excellent as always.
December 9, 2012
Rated 4 out of 5 by MMarz M Marz
location is an asset for this hotel
December 17, 2012
Rated 3 out of 5 by Bogis008 Location is ok
The name is too big for this hotel.
April 5, 2013
Rated 5 out of 5 by MCVEY NEW YORK
GREAT LOCATION AND GREAT ROOM
September 16, 2013
Rated 4 out of 5 by William05 satisfied
I am pleased with the hotel.
September 25, 2013
Rated 4 out of 5 by PWPW Great hotel
great hotel in a great location
January 11, 2012
Rated 5 out of 5 by khawth Excellent manager
Miguel does an excellent job!
December 3, 2012
Rated 4 out of 5 by john2013 hotel amenities
March 12, 2013