Rated 3 out of 5 by SM14 Needs Improvement and Updates
The Westin NY Times Square is in dire need of updates. Our room is very worn out, the shower curtain smells bad, furniture is old and the towels are poor quality. I've reported these issues to the staff but either they do nothing or can do nothing. I do not recommend this Westin property and it does not meet the high standards that Westin has established across the US and internationally.
June 30, 2014
Rated 5 out of 5 by JulesDFW Great location!
The Westin Times Square is the perfect spot in Midtown Manhattan for easy access to all NYC has to offer. One block from the Port Authority terminal, one block from Times Square, and a subway stop just across the street. Our room was well appointed, clean and comfortable with a great view of the Hudson.
July 1, 2014
Rated 5 out of 5 by Mark4305 Great weekend stay in NYC
Fave Starwood hotel in midtown hands down.
July 1, 2014
Rated 5 out of 5 by johnsonfamilytravel great for a broadway show overnight
we stayed at the Westin in tTimes Square, and i was amazed at what a good night's sleep we had-- even given all the action of the city!! close proximity to broadway theaters are this an excellent choice for a family night in the city, so we could walk back to hotel quickly and safely. staff was very nice and my son loved the backpack treat at check-in.we were made to feel very welcome.
June 28, 2014
Rated 5 out of 5 by Elated This hotel has a great location and features
The hotel and the service exceeds your expectations
June 30, 2014
Rated 4 out of 5 by Jaguar77 Convenient & Comfortable
This place is right in the middle of all the action. Close to metros and Times Square destinations. Full service hotel w/ great rooms and lobbies for both conferences and socializing. For the World Cup, they turned part of their lobby into a mini-World Cup viewing party, w/ a projector and screen so their guests could watch the game while they waited. SCORE!
June 26, 2014
Rated 5 out of 5 by ToAidan Great to be in the SPG family
This was my first visit to NYC and our trip wouldn't have been as amazing without the help of the Westin NY Times Square front desk Manager, Jonathan. He went out of his way to help make our stay the most memorable and comfortable: complimentary drinks, late check-out at 4pm, great and positive attitude.
The Deluxe Corner King room I booked was recently renovated and it was BEAUTIFUL and spacious, providing us with the entire view of Time Square and local area.
Many great restaurants and shopping around the area to meet whatever you needs are.
Will I stay again? You betcha!
Thanks Westin NY Times Square and SPG for this great road trip experience!
May 21, 2013
Rated 5 out of 5 by AjitG A Great Westin.
I've stayed at Westins before, but this is my favorite. It had character and flavor, with interesting decor, location, views and clientele.
But mostly, it was the service that stood out. Oscar at the front desk met all my needs and ensured my trip was excellent. Of the Starwood properties in NYC, this one has become one of my favorites.
December 29, 2011
Rated 5 out of 5 by CHC08 Good hotel, convenient location
We stayed five nights at the Westin Times Square using points. Our room on the first night (late arrival) was not what was booked but we were tired and didn't say anything. The next morning we called Service Express and asked if there was another room. The hotel found us a room, and moved our bags while we toured - all we had to do was pick up the keys when we returned. Our new room was on a high floor with a glorious view.
All interactions with staff were great - everyone was friendly, professional and efficient. The hotel isn't right on Times Square, which is a good thing since TS is so crowded. We will stay again when we return.
December 24, 2011
Rated 5 out of 5 by Markey Only hotel I stay at in NY
I traveled to NY every week for a year and this was my hotel of choice. I stayed here every week. Why? Because they took care of me. They always made sure I was happy with the room and with the services. The lounge is amazing and so is the staff. I recommend everyone stay there as they will make sure you enjoy your stay.
January 9, 2012
Rated 5 out of 5 by RockDoc50 Flawless
This was the best of many stays I've had at the Westin New York at Times Sq. The corner suite was spacious and offered a spectacular view of Times Sq and the Hudson River. Staff was very helpful. Housekeeping responded quickly to my requests. I was steps away from the Theatre District. I didn't want to leave!
January 17, 2012
Rated 5 out of 5 by Keith2012 Best hotel in New York
I travel to New York once or twice each month. I always stay at the Westin Times Square. I've stayed at all the other major hotels in New York and none are as good as the Westin. The rooms are great and have wonderful views. The facility has a vibrant energy about it. The staff is excellent. All the front desk staff are top-notch, but I want to do a special "shout-out" to Jane. She knows me (and my family) and is professional and personable. Another special "shout-out" to Sal who tends bar (at both bars).
If there is one thing I'd like to see improved ... I'd really like to see additional features in the spa such as hot tub, steam room, etc.
I'd like to meet the GM some day and thank them personally for my wonderful experiences at the Westin.
January 8, 2012
Rated 5 out of 5 by DKS2007 Love it!
My husband and I booked the 1 bedroom corner suite for 4 days/3 nights and the room was VERY nice! Very spacious and it was all that we were expecting and much more. if I had to say anything "negative" about our stay, it would be that we didn't receive our 3:45am wake-up call in order for us to meet our driver taking us to the airport, but other than that, everything was great! I would recommend this hotel to anyone.
June 23, 2014
Rated 5 out of 5 by CambridgeTraveler Well taken care of at this Westin
A great overall experience, reception took special care to address my requests. Lobby area very social, Mac in room was a nice touch.
January 10, 2012
Rated 5 out of 5 by Randy20 Best Hotel in New York
I have stayed at The Westin Time Square the 1st weekend they were open. I stay at least 4-5 times a year. My family almost always bring another family. I recommend the hotel to everyone. The GM Terri is tops in the field. She always makes our visit special. We stay on the club level. The people working in the club, remember us and greet us right away. They always remember what fruit my wife likes and ask her if she would like it. The Health Club is 1st class. The front deak people are great. The room is always great.
December 30, 2011
Rated 4 out of 5 by KKtimessquare Nice hotel but room comfort could have been better
The hotel location was great and the hotel was very inviting. My room, however, was too hot. I complained about this and they sent an engineer up but it never cooled off. The mini bar was also hot. My safe locked up one day and the security personnel acted like it was my fault. I did expect more for the money.
June 24, 2014
Rated 3 out of 5 by BEAKER SERVICE REVIEW
AS A SPG CLIENT I WAS VERY DISAPPOINTED WITH NO FREE INTERNET AS INTERNET IS LIKE A PHONE AND SHOULD BE INCLUDED. ALSO WAS NOT GIVEN THE SPG RATE FOR MY ROOM AND EVEN THE MANAGER WOULD NOT WORK WITH ME .I ALSO HAVE BEEN CHARGED FOR ITEM I DONT UNDERSTAND LIKE " MASTERCARD/EURO FEE 20.00 DOLLARS WHATS THAT AND NO ONE CAN TELL ME.
June 24, 2014
Rated 5 out of 5 by Chjr Great property close to Times Square
This is a lovely property just a block off Times Square. We had a room with a great view of the river. As a Platinum we recieved the continental breakfast that was possibly the best one I have ever been served, plenty of food. Room was spacious by NYC standards too. Friendly folks at the front desk
June 23, 2014
Rated 5 out of 5 by JTWat5 Great Location and Comfort
I only had the priviledge of staying for 2 nights at the Westin Times Square New York. I had an amazing view and my king bed was the most comfortable hotel bed I have ever slept in. My room was very clean with modern decor. I felt safe and secure and right at home.
June 23, 2014
Rated 3 out of 5 by SonnyBW Disappointing Welcome at check in
Having chosen this for location for our first trip to New York (for 7 nights) and the Westin name we were surprised at how unimpressive the property was. Upon arriving at 7:30 in the evening we received the most uninspired check in - in fact, we were made to feel as though we were bothering Janet as she told us our room was being held (we had booked/paid for two double beds) for us since they were sold out and then she told us the room wasn't ready (at 7:30 pm?). I asked if she could please check with housekeeping since we had left our home at 4am and my two daughters were tired. We wanted to freshen up before heading out to exciting Times Square. She said to hold on a minute, went in to the back, came out after 5 minutes, handed me the keys. I asked her for the room number and she said it was on the packet. I asked her if she could please direct us to the elevator and she pointed (our first time to this property and to New York). We were stunned - my husband could not believe how calm I remained while this woman treated us so nonchalantly (who made us feel as though she was doing us a big favour by giving us our room keys). Wow, never in our many many trips have we ever experienced such a welcome at a Starwood Property. Upon getting to our room we encountered a closet off the track (it wouldn't open) and a phone that didn't work - I contacted housekeeping and they came within 5 minutes and fixed everything. They were kind and asked if they could do anything else and I asked for extra towels and robes which were delivered in minutes. We always leave a daily tip in our room and were not disappointed with the cleanliness of the room (although the decor is quite boring). We were also surprised at how few staff at the door ever smiled or welcomed us when we returned from our outings (being there 8 days you would think they would recognize us) - in fact, little eye contact was ever made! They hovered around their desk and rarely were outside to open a cab or car door. So unusual for us to see that as we have stayed at many Starwood properties (usually Category 5 and up) and always feel so welcome. Our trip to New York was wonderful and we will be returning - but not to this property.
August 17, 2012
Rated 4 out of 5 by JoeYoga Close to Times Square
Within walking distance of Times Square and Theater district. Room was very clean and nice size.
June 23, 2014
Rated 4 out of 5 by nj450 business meeting facilities
very nice meeting rooms away from the hubub of a busy lobby
June 23, 2014
Rated 2 out of 5 by achim598 The best was the gym
The only thing we really liked was the gym. That says everything.
June 23, 2014
Rated 5 out of 5 by Jennifer2121 Love Staying here!
We stay here every time we go to NYC and it never disappoints. The staff is excellent! Great location.
June 23, 2014
Rated 2 out of 5 by Hotel1836 Really so sad it was funny
Asked for quiet room. We were right next to elevator. Broken items in room. Shortage of normal amenities. TV broken. Difficulty in getting these addressed. Seriously, it took 10 minutes to get cold water. Broken bathroom door. No fan in bathroom.
April 23, 2014
Rated 5 out of 5 by Valers Weekend Getaway
My husband and I came to New York for a weekend getaway, and we enjoyed our stay at the Westin - Time Square. The staff was attentive, the room was clean, and they stored our luggage on the day of check out until we were ready to depart out of New York. That gave us more time to enjoy New York. This hotel is convenient to the attractions as well. Looking forward to coming back in the Fall.
June 19, 2014
Rated 5 out of 5 by Pracons Made our stay memorable
My wife and I were in NY for 3 nights to celebrate my birthday. We had chosen another Starwood property but were very disappointed with the hotel and their lack of response to our concerns. So after the first night I booked into the Westin for the last two nights. The difference at the Westin was like day and night compared to the other hotel. The whole experience was excellent and made our stay in NY very memorable. All of the staff were extremely helpful and especially the front desk manager, who went the extra mile for us. The rooms and location were great. Will definitely stay again !
December 22, 2011
Rated 3 out of 5 by gmoney7 Disappointed
The Westin at Times Square was the most disappointed service experience I had since joining SPG 8 years ago. The check in was horrible. At 2:45pm, the line for the SPG Gold was at least 8 clients compared to the regular line of 1. And yet, no additional front desk personnel was smart enough to expedite the check in for their loyal clients. Oh, I only wanted to pick up my keys since I already had checked in at 9:30am. No morning paper for 5 straight days. The only good thing was the heavenly beds is truly comfortable. I would still recommend the hotel only because of its location and hopefully improve the check in process especially for the gold/platinum members. Did not feel appreciated for my loyalty to SPG.
January 5, 2012
Rated 5 out of 5 Great surrounding attractions & Great rest in comfortable beds
Room was clean with great comfortable bed.
Few steps away from NY's attractions times square, toys r us, madame tussauds, ripley's museums, theaters along with many options of cafes and restaurants.
January 9, 2012
Rated 4 out of 5 by GrabnGo2014 Good hotel. Customer service needs imporvement.
Overall facilities were nice. Room was spacious for NYC and comfortable. Meeting space was good and meals provided better than what is usually available during hotel conferences. One disappointment was the failure to housekeeping to make up my room one day. This happens, but when I called to request clean towels it took forever to get someone, and then when I did they promised to send them up and never did. This was not the level of service or responsiveness I would have expeted from a Westin property.
June 13, 2014