Rated 3,8 out of 5 by 887
Rated 5 out of 5 by Gale7 Customer Focus
As I approached the registration desk to check out dragging luggage, backpack and purse, a staff membrane approached, asked if I needed a taxi, took my luggage and flagged down a cab while I checked out. As I emerged onto the street in the downpour, there was the smiling Westin staff member with an umbrella and thanks for staying, opening the door and helping me in the cab. He saved me precious time and demonstrated customer-focus. I so appreciated the customer service. Had a great stay at the Westin!
10. Dezember 2013
Rated 5 out of 5 by ThomasF Holiday Stay
We arrived in the city for the second week-end of December to celebrate Christmas with our son,his wife & our 3 young grandchildren. The hotel,the city, the restaurants were packed & yet the staff of the hotel were gracious & went well out of their way to make you feel a 1000% welcome. Thank-you for a great job
9. Dezember 2013
Rated 5 out of 5 by Roger70 Located in the best spot to take in a show or two!
The Starwood owners floor was terrific! Both the room size and comfort well above expectation. The view was interesting and the amenities were plentiful. We truly enjoyed our dinning experience at Shula's! Best of all, you can't beat the location for seeing Broadway shows.
9. Dezember 2013
Rated 5 out of 5 by Tigg Great Hotel in a Great City!
We had a busy schedule in NYC over Thanksgiving and needed a comfortable and convenient hotel. Johnathon Lomitola, Assistant Front Desk Manager made it happen for us. Our corner room had a good city view and was so nice that we stayed an extra night. The staff is helpful and the breakfasts at Shula's are a perfect start for the day. Loved the location. We'll be back.
3. Dezember 2013
Rated 5 out of 5 by Sandy42 Perfect in every way
The staff was wonderful and efficient! They knew the things we needed & wanted to know about getting around in NYC. That shower is truly Heavenly. It was a perfect location to be in the mix of Times Sq but not come out of the hotel & be bombarded with mobs of people like further up 42nd. The doorman who I forget his name was AMAZING- He found us the best driver & made our trip more enjoyable than taxi hustling.My parents felt special & were concerned we spent too much bringing them to NYC staying in this type of hotel,esp with the breakfast pkg. Loved it ALL,
3. Dezember 2013
Rated 5 out of 5 by MitTom4 Fantastic Thanksgiving Stay!
Our family traveled to NYC for a week at Thanksgiving. This hotel is in the perfect location for sightseeing, shopping, food, shows, and transportation. We stayed in a grand deluxe room and it was very spacious by NY standards. The staff was very courteous and helpful. This was my second stay at this location. I will keep coming back.I love this midtown location.
2. Dezember 2013
Rated 5 out of 5 by Buck1972 Great location
Centrally located to everything in NYC!!!
28. November 2013
Rated 5 out of 5 by Rahul0709 Excellent Hotel
I had another opportunity to visit NYC and decided to stay at the good old Westin.
the staff and particularly Jonathan - Front office manager made sure that the family is comfortable and provided attention to even the small details.
This hotel had an excellent location coupled with a very helpful staff.
25. November 2013