Rated 3 out of 5 by Knappy Good location - bad service
I have stayed here previously due to its convenient location in mid-town. This time, my room was on a terrible floor. They have a handful of rooms that appeared to be tucked away on a floor with various conference rooms (9th floor). I stayed two nights. After a long day of meetings and dinner my first night, I came back and no housekeeping had been done to my room. The experience made me feel like I was stuck in a forgotten area of the hotel, lost to all staff and consideration. I am always shocked when a hotel forgets housekeeping. For their industry, this is a bare minimum standard.
June 15, 2013
Rated 4 out of 5 by Yankee24 Expected More
In general, the hotel is nice. AC Unit is very loud in the room when it comes on, and the staff was not very friendly. Concierge was not very helpful at all, and not willing to offer suggestions or make calls to handle reservations or tickets. I had a very difficult time resolving billing issue and the staff was not proactive in helping to resolve.
June 15, 2013
Rated 3 out of 5 by Tony Wi-Fi needs upgrading
The Wi-Fi signal in the room was non-existent. This was a real distraction and complication in trying to get work done during my stay.
June 15, 2013
Rated 4 out of 5 by biztraveler88 Great stay
The service, location, and the room I stayed in were great! Such a spacious king room and I lucked out with an amazing view of Madame Tussauds wax museum! The location was a block away from Times Square so one is central to everything. I even took the time to workout in the gym which had a decent selection of free weights and exercise equipment---definitely exceeded my expectations of a hotel gym. Overall, a very pleasant stay. My only recommendation would be to increase the water pressure in the shower heads as it was very low.
June 11, 2013
Rated 4 out of 5 by Riddler It's always busy in Times Square
only complaint was with service express and front desk - tried calling several times, but the phone was never answered. Had to come down to the front desk to make the requests and standing in lines was always the case. It is clear that the hotel is very busy and perhaps understaffed.
June 13, 2013
Rated 1 out of 5 This Hotel had dramatically declined in 5 short years
The overall upkeep and cleanliness of the rooms are frankly appalling. Worst i have seen in Starwood system. Worst. and that is saying alot. the first room given us, while spacious had a uncleaned toilet- fecal matter still in bowl and the bathroom and hall were dirty. The couch in the room was absolutely filthy. if we had stayed we would have needed to cover it with a sheet. Yuck!
Bed had hair from prevous clients behind the headboard and all over the boxspring.
June 18, 2013
Rated 4 out of 5 by btv41 Nice room, good location, double charged
The location of the hotel was perfect for our needs in NYC. Right near Times Square and the Theatre District, but our room was peaceful and quiet. As expected, the bed was heavenly, the bath products were lovely and most of the staff was extremely pleasant. We could have used an extra towel or two in the bathroom, but we managed, and I am sure had we asked the need would have been quickly accommodated. Check in was quick and efficient, and my SPG status was recognized without my having to say so.
My review would be even higher, but we were double charged so that takes a bit of shine off the overall experience. Other than that, this was a pretty standard Westin in terms of in-hotel amenities, but I would definitely recommend it for cleanliness, location, and overall staff. We didn't eat on site, or use the bar so I cannot really comment on that.
June 17, 2013
Rated 5 out of 5 by Central44 Welcome & Registration
From our first step up to the Registration desk for Gold and Platinum members we were greeted warmly by Hector. He was very gracious and helped us to upgrade to celebrate my Mother's 80+ birthday.
We were very happy with the room and the hospitality.
Thank you Hector and the entire Westin team!
June 17, 2013