Rated 3.8 out of 5 by 1183
Rated 5 out of 5 by missUSA14 August
The staff were very nice and helpful, especially Matthew. Thank you for the early check it was helpful. The breakfast was good but could use an omelet station
September 30, 2015
Rated 5 out of 5 by Theladee Perfect location
Great location, easy access to parking, very friendly and helpful staff and lovely rooms with comfy bed and amazing views!
September 10, 2015
Rated 5 out of 5 by CrescentTipu Awesome stay
An excellent stay. Wasn't expecting much. I replied to a pre-arrival email with 4 requests. Each was met. Great views from two good sized rooms. Daughters 18th birthday was wonderfully acknowledged. Good internet for platinums - shame about having to log-in every 24 hours. Wonderful staff (except 2 - the exceptions prove the rule). Great location, cleanliness and facilities. Would definitely return upon my next visit with the family.
August 31, 2015
Rated 5 out of 5 by JAllen06 Great stay
Great location. The staff is wonderful. The rooms are large and clean.
August 25, 2015
Rated 4 out of 5 by MustangSally1 Great location in west side of Times Square
Great location on west side of tiles square . Corner of 8th ave and 43 rd st . One block from Port authority terminal and @10 blocks from Penn station . One block from subway . Being west of Times Square makes it easier to access the square without having to deal with the crowd crush of central Times Square which makes it easier for taxi service and to maneuver around quickly . The room I had was outstanding and competitively priced . Awesome view of 8th ave . This hotel needs better signage as to location of fed ex within the building , the back entrance to Westin is not made apparent; the business center charges by the minute for
Internet which I think is a short sighted and misguided policy . Lobby furniture is "tired " and needs updating . This is a high volume hotel and we know that and the room was awesome as was the hotel hallway which appeared newly updated but the lower street level lobby and the main lobby had me worried that the rest of the hotel might be suffering the same affliction ... Which is simply that a high volume hotel needs more frequent care and furniture replacements .. It also needs an updated decor in the lobby . Other that their charging for room internet and their need for some updating( it appeared as if they were repainting the lobby during the night hours ) I would highly recommend this hotel .
August 23, 2015
Rated 4 out of 5 by Mike7530 This hotel has great location
The hotel was great and the staff was friendly and very helpful in making my stay very pleasant. This was my first time to New York and the hotel and staff made my stay great. When I come back, I will definitely stay at the Westin. Thank you for a great first experience in New York City.
August 15, 2015
Rated 5 out of 5 by JAllen06 Great location, staff, and room
The Westin in Time Square is wonderful! The hotel is in a great location and the staff is so helpful. The rooms are clean and a great size. Kerry and the rest of the hotel staff went out of their way to surprise my friend with a birthday cake on her first trip to NYC. I have been to NYC several times. This is my new favorite hotel.
August 8, 2015
Rated 5 out of 5 by NCGuest Great location and service
We were greeted warmly at our check-in by Jane who facilitated a smooth and helpful experience. Our request for a room with a view of the city was granted and she offered a late check-out after asking when our flight would be departing at the end of our stay.
We had few requests during our stay and all were granted.
The hotel lobby was always clean and inviting as we returned each day. Our room was in pristine condition thanks to the cleaning staff. The consierge was helpful.
Fabulous location for exploring NYC. Just across the street from a subway stop. Minites from Times Square.
We had a wonderful experience and the Westin staff and property contributed significantly to that.
August 8, 2015