Rated 2 out of 5 by Cassie13 Small things neglected
Decided to switch hotels this stay in New York, and BIG mistake. This hotel has been substandard from the moment I checked in. The room was unclean with foodstuffs all over window ledges.and hair on bathroom floor. For three days I have requested another robe and still don't have it. Every day, I prompt for complimentary water, which to receive is a minor miracle. No one follows up on requests. The business centre is not complimentary and in fact Platinum level is irrelevant. Absolutely no advantage.
August 9, 2014
Rated 3 out of 5 by losingtasteforwestin not what i expect in a westin
good location on subway line...great bed as per westin ...good size room for manhatten.......but had to email to repair overcharge...also the first westin i have stayed in without glassware...this is unacceptable to me to drink an $18 vodka and orange juice from a flimsy plastic cup ...we did not use the mini bar for this reason..also it is petty in this day and age to charge extra for wifi in rooms
August 6, 2014
Rated 5 out of 5 by Simon1701 almost perfect
The hotel more than met my expectations. I loved every minute of my stay. Every little detail was thought through, even a complimentary bottle of water in the room, very welcome at the end of my journey to get there. If I had to point out one down side, the bedding was very complicated and I found myself tied in knots with the 4 layers. Given that New York is the city that never sleeps, I didn't spend long in bed so not a real problem!
August 15, 2014
Rated 1 out of 5 by tib543 TerribleSPGexperience
this is the worst SPG experience I have had. The person checkin us in was chewing tobacco and was incoherent. He did not really care about providing us with any kind of service.
July 25, 2014
Rated 4 out of 5 by DaveInCT Family-Friendly
We've stayed here several times, and it became our go-to NYC hotel for family trips once the Parker started the crazy/offensive resort fee policy.
SPG Plat recognition has always been good -- have gotten the Junior Suite every time, pull-out sofa for the kids, great view to the river. Once, when the folks in the room next door started smoking, filling our room with cigarette smell, the night staff moved us to a corner suite, which was really nice. Suite upgrades are key for travel with kids, and we keep coming back here because the upgrade is reliable.
Plenty of street parking west of 8th avenue, by the way. No need to pay the high rates at the not-nearby lot.
July 22, 2014
Rated 1 out of 5 by CHuang Poor interior and inadequate amenities
The recently renovated interior design of the room looks cheap. It should be with a motel instead of star hotel, not even mentioning 3 or 4 stars. This is really to my surprise. The amenities are inadequately supplied. There were no slippers, shower cap, and even Q tips. We may get all of them by a phone call to the front desk, but why the bother we never had in any other Westin Hotels around the globe?
August 13, 2014
Rated 4 out of 5 by Bradb88 Always great to stay here.
Great location and always one of my favorite hotels to stay in. Bed sheets felt like sandpaper...definitely not expected, but I got through it by removing top 2 sheets. Housekeeping should know better. Everything else during stay was great.
August 14, 2014
Rated 2 out of 5 by Beth11 Just a place to sleep
Disappointing. Bar's last call was at 11:10 in the city that doesn't sleep! Bad restaurant, no coffee/breakfast. Best I can say is the room was clean.
August 14, 2014