Rated 5 out of 5 by Blanche95 This hotel is classy
I thoroughly enjoyed my stay at the Westin. The staff was very friendly and professional and had a desire to provide assistance as needed. The room was beautiful and very comfortable!!!!!!!! I fell asleep as soon as my head hit the pillow. Looking forward to staying with you next year!!!
April 1, 2014
Rated 5 out of 5 by 252sarah Parking issues
The signage for the parking garage is not clear. When you get out of your car, upon arrival, it says in big letters B1, but there is a little tiny M in the bottom RH corner. New comers, Please take notice. When you get ready to leave the hotel, the elevator buttons and doors signs say: BM B1 B2 B3. As you leave you remember Parking on B1 and not on BM. You actually are parked on BM even though the signs appear to be B1. Its very confusing. Their signs need to be consistent and they are not.
March 5, 2014
Rated 3 out of 5 by Needtoremembercustomer Needs a change to meet modern needs.
The hotel was clean and has a perfect downtown location. Where they need to improve is the little things like charging for Internet. It is a modern day must to be put on par with electricity. When a guest must pay for something that doesn't cost the hotel puts a bad taste in your mouth. Along with a none working refrigerator in the room, that when inquired about we were told staff could have one brought up for a few. Other hotel wave these charges for members, which we are, just a disappointed to be charged $120 more for our stay to have the use of some modern conveniences.
February 19, 2013
Rated 3 out of 5 by DLA5 Electrical problems
Alerted the front desk to outlet, clock, and Internet problems. Problems were not corrected.
Internet was the most expensive of any hotel I've ever stayed at and the signal in my room was so low that my iPhone 4s could not even connect.
Nice lap pool though.
June 7, 2012
Rated 2 out of 5 by LynnG1 Verty disappointed!
We have stayed at many Westins and this was the WORST as far as service from Staff that we have ever received.
First the Valet Parking is a "Joke". Not enough staff to do valet and help with your luggage. We ended up doing everything ourselves.
Second; the front desk staff was horrible. Not equipped for the number of guest staying at this hotel. Had to wait forever in line at front desk.
Last; Upon leaving, didn't have any rolling carts for our luggage and we checked out at 6:00 a.m. What in the world happen to all the carts at this time of day!!! There was no help offered to us for our luggage.
Just very disappointed in the service and will not EVER stay at his hotel again. For the price we paid, I expected more!!
February 18, 2013
Rated 4 out of 5 by Larry168 Good convention and meeting place
We were happy with our stay at the Westin Charlotte this past weekend. We attended a trade convention and found the meeting areas spacious and allow good set up. As members of SPG , we were happy to be upgraded to a spacious suite at higher floor. There was always a waiting line at the front desk during our stay. Most of the time, i only see 1 or 2 working at the front desk. i use the room phone to call instead of waiting in line at the front desk. More help at he front desk may help. Our room has 2 good large flat screen TVs but overall i think it is time for a face lift on the carpet and furnishing. Overall personnel are very friendly and efficient. It is a good property at a good location so i don't mind to return.
April 8, 2013
Rated 4 out of 5 by alkaline6 Minor frustrations at a normally great hotel
I wanted to consider changing my travel plans, but got the run around between the Charlotte hotel and the corporate customer service employees — then never got a call back from Charlotte's "internal sales" team, which apparently are the only people who can answer these kinds of questions. Need to have more people at each hotel who can answer questions quickly.
Also was frustrated to have a maid pounding on my door at 830am the day I was scheduled to leave. Check-out time is noon. Maids should have a list of people who have checked out.
Otherwise, I have stayed at this hotel often, and I will continue to stay there when I make my frequent visits to Charlotte. I usually have a great experience with a friendly, helpful staff.
November 16, 2013
Rated 2 out of 5 by Bob99 Bad Start
I waited in line for 30 minutes to check in upon arrival. At that time I was told no rooms were available and they would call and let me know when a room became available. This was approx. 2:00 PM.
Two hours later I called the hotel from my phone and I was told a room was available. I had to wait in line another 45 minutes. At one point there was only one agent working. When I finally got in my room it did not meet my expectations. The carpet and chair were stained and did not present a clean feeling. I will say that the bed was comfortable and the shower was good.
March 27, 2013
Rated 5 out of 5 by CraigWW Well Kept
Been almost ten years since last stay at this facility...Rooms, amenities and conference facilities extremely well kept and a top shelf staff...Would certainly recommend...
April 1, 2014
Rated 3 out of 5 by CindyJ2233 Not the best Westin ever
I as so excited to get to the Westin because they are always so nice. This one started off bad by my room not being ready at 3:00pm to the not so friendly guy behind the counter.
However what I was most disappointed in was the room. Instead of a closet there was a wardrobe in the room that was just ugly. Then came the bathrooms with a small sink and mold on the floor by the shower and in the corners. Food was outrageously priced in the bar but it was very good. Outside area was not kept up, cigarette butts everywhere. Sorry to say I was completely disappointed!
September 27, 2013
Rated 5 out of 5 by PriscillaMI Check-in Improvement
My stay was wonderful. I was thoroughly impressed with the manner in which my needs were met - arranging for airport transportation & accommodations made upon check-out (duplicate receipt sent to my personal email). I was not overly impressed with the reserved manner in which the desk person handled my check-in. I was friendly but was met with body language conveying "I really don't want to converse with you more than I have to." Perhaps it was the end of a very long day for her. Perhaps she had personal issues on her mind. In any event, I did not feel welcomed.
April 5, 2013
Rated 2 out of 5 by Gracienyc Horrible experience staff not friendly
We stay at this hotel 2 nights. They didn't respect my AAA discount they couldn't do anything about it but to give me a 50 dolls credit that I didn't use on breakfast cause I was returning to NYC. Staff is a mess not organize. My room wasn't clean the next day and the room service food taste horrible and always made mistakes on our food. They charge me an oatmeal and coffee 98usd. Not even in NY we pay that. The room never got heated to our desire. They engineer came twice to fix. I call so many times to reception to fix stuffs and always delay all the services.
February 10, 2013
Rated 5 out of 5 by kgiminia Nice hotel for business
The hotel's staff is wonderful! The restaurant is great. My only recommendation is the rooms need to be deep-cleaned better. But overall, very nice.
December 19, 2011
Rated 4 out of 5 by Tim1609 Another good stay
Staff did a nice job of recognizing my Platinum status at check in. Offered me a deluxe room and I asked if there was a suite available since it was Thanksgiving week and the hotel was mostly empty. Manager obliged and I was very pleased with this.
Asked for non-feather pillows and did not receive them but great follow up from front desk asking if they were received two hours later. When they found out that they had not they were quickly brought up.
Two hiccups though. I never received my green choice points even though the front desk was given my card with the room number on it and I never received a bill in my room nor emailed to me.
Overall, another good stay with just a few minor details that could be improved to make it perfect.
December 1, 2013
Rated 4 out of 5 by aj293 confusing program
The staff was very polite and cordial to visitors. Food in restaurant was excellent and wait staff there very friendly. The houskeeping service program was a bit confusing, One day we didn't get towels the next day we did but the dirty ones were left behind on the floor. I like the program for service only when needed - maybe should be mentioned on checkin rather than to rely on bed cards. Maybe it is new. Also requested to have a light bulb replaced (via phone to the desk), never happened. But security came right away when I locked myself out of the safe.
January 17, 2013
Rated 5 out of 5 by JennE123 This hotel was only a short drive from Carrowinds
When we were planning my 6 year old daughter's birthday extravaganza at carrowinds in the outskirts of Charlotte,we knew not every hotel would do. We called the Starwoods customer service representative and found a great fit with The Wesin Charlotte for our large group. The 8 of us slept comfortably in a combination of a 1 bedroom suite with pullout sofa and adjoining regular room. Our only mistake was forgetting to request an extra rollaway & sheets for the pullout upon making the reservation. Upon leaving one of our vehicles wouldnt start,(due to our kids leaving a light on inside) so they the valet took care of getting ot going while we went to breakfast! We had an overall great experience with courteous and knowledgable staff!
August 29, 2012
Rated 2 out of 5 by MLG92 hotel needs improvement
refrigerator did not work
no coffee replacement
September 19, 2012
Rated 3 out of 5 by Eddie20 overall good not above expectations
Room was very large and comfortable. Was VERY disappointed it wa add. $18/day to park and I had to load/unload car in the garage(long walk with luggage to get to lobby). If my entire family travels with me to Charlotte, then I will not stay here for that reason. If I can find somewhere where they do not charge that much for parking, then I will stay elsewhere. My daughter ran out of hot water and could not finish her shower before we left. I would stay here again, but will look before I make a decision. I was told by staff there was no quick check out.
January 21, 2013
Rated 1 out of 5 by kj12 Frustrating Experience
Great location and comfortable beds but not worth the many disappointments. Had to wait in line for over an hour to check in, rooms were not ready until 9 pm, rooms booked "together" were on separate floors, the TV didn't work (took 2 days and 4 phone calls to fix), the sink pipe leaked all over the floor, the toilet paper holder was broken, the safety lock on the door was broken, and the rooms did not get cleaned because of a "computer glitch." Reception staff twas pleasant and tried very hard to help but clearly there are serious management issues.
April 8, 2013
Rated 3 out of 5 by jbzspace330 Difficult to get a good night's sleep.
All normal conversation, whether from the room next door or from the hallway will make it very difficult to sleep. Bad design of the door between the rooms and the front door and it's 1 1/2 inch lower gap. Both doors let an incredible amount of noise. Also you can easily hear the person next door pee.
March 20, 2014
Rated 4 out of 5 by Joe53 A Few Burps
We were not given any water for the coffee maker to make coffee and were told that we had to pay for bottles of water, so we made coffee with the water from the bathroom sink.
The "upgraded" room that we were put into had a small refrigerator that was not a fridge.
We were told that the reason that we did not receive water was because we were put into a room on too low of a floor to receive water and that the fridges were being replaced with real small refrigerators but we were in a room without one. Some deal for being put into an "upgraded" room!
December 19, 2012
Rated 4 out of 5 by Deb2014 This hotel is my first choice for accommodations in the Uptown area
As did all businesses in Charlotte in mid-February, the hotel struggled to provide their usual great service during an epic winter storm. Management accommodated my extended stay due to my flight delays, despite a full booking. Employees were pleasant in light of extreme circumstances that shut down the City and complaining guests. The hotel car service to the airport did not live up to my expectations. The driver was surly and a poor driver given the icy road conditions.
February 17, 2014
Rated 3 out of 5 by Hl29588 Would not go back and would not recommend
When I checked in I was asked to join their "preferred club" I declined stating that I was staying for business buy used other hotels that I already had "preferred" status at normally. He joked :"then to the basement with you, only kidding." Maybe the room wasn't in the basement, but it was awful. The carpet had major stains, the bathroom lights had dead bugs in them and there was "dirt" on the wall in the bathroom by the toilet paper roll. I had to open the spare roll and use it because I refused to get near that nasty spot. Their website says they have a lap pool. What a joke. It is barely two feet deep in places and so tiny it was a waste of time. For the money it was so not worth it. I am thankful I tried it for work and not pleasure.
August 27, 2012
Rated 5 out of 5 by MJ13 Best Westin Hotel Yet
As a platinum member I get the opportunity to stay at many westin hotels throughout North America. This hotel was by far the best yet! The gentleman that took our bags to our room was pleasant and knowledgeable. The front desk was very good and the workout room was spectacular! The room was clean and fresh and well designed. We went to Charlotte to drop our son who is named "Westin" off to university. And at the end of each long day...the Westin Charlotte was a great retreat to come back to each day! OUTSTANDING hotel and cannot wait to go back!
August 27, 2012
Rated 4 out of 5 by Annie Front Desk Wait TIme was unacceptable
I love Westin Hotels. However, the Charlotte, NC front desk was severely understaffed. Many people were waiting and obviously frustrated. There were staff walking around through the front desk area but no one addressed the issue or even recognized the number of people waiting for service. I stood at the Starwood Member area for a long time before Kimberly did come to recognize me. I MUST SAY THAT ONCE YOU WERE TAKEN CARE OF THE STAFF WAS OUTSTANDING. KIMBERLY AND THE OTHER STAFF WERE EXCELLENT. The wait time was too long. Quite disappointing.
April 27, 2013
Rated 1 out of 5 by balema7 Had to move 3 times with a 90 year old woman
While I have stayed many a time at the Westin in Charlotte, this instance was one of my worst experiences. I reserved a room using my points for my parents and grandmother to stay during a visit to the city. We arrived around 9:30pm and the staff was very welcoming. However, our first room only had one bed when two was requested and the second one was extremely dirty and clearly hadn't been cleaned since the last residents departed. Normally I wouldn't put up a fuss but all this was happening around 11:00pm at night with 2 parents over the age of 60 and a grandmother who is almost 90, having to lug their bags to three rooms at this hour. I'm extremely disappointed in how things played out and hope that action will be taken to remedy this situation.
August 3, 2013
Rated 3 out of 5 by peevd No accountability, No customer service
The most suprising experience was when the
"complementary in-room coffee" included creamer that curdled. I dragged my bleery-eyed self to the lobby to find no morning coffee station (common to other hotels), so I asked the desk clerk for a replacement, or real milk. Her reply was "we will have to charge you for it. Why don't you ask Starbucks (a vendor in the lobby) if they will give you some" I am dumbfounded as to why a hotel I am paying $$$ to would not give me cream, yet they would expect a non-related vendor to pitch-in.
- Add that to poor staffing at afternoon check-in. Long lines and only 2 staff at the desk. Yet in the morning - when not so busy, they had 4 people.
- Noisy and poorly functioning plumbing in the shower.
- When all of this brought to the attention of the manager, his reply was "Sorry".
Not much reason to return or recommend. "sorry"
February 24, 2014
Rated 2 out of 5 by bterry33 Needs improvements
I said for 5 days and overall it was okay. They are doing renovations on the one side of the building and unfortunately right outside my window there was scaffolding. I felt very uncomfortable with this and keep my curtains closed the entire time. Why would the hotel choice to have this room in use during the renovations. If someone was standing on the scaffolding they would be the same height as me and be able to look right into the room.
The room was clean and everyone was friendly. The hotels’ only restaurant was at best mediocre.
October 1, 2013
Rated 3 out of 5 by MrGlobeTrotter Slightly below average for the Westin brand
Travellers who are accustomed to staying in Westin will find that this particular hotel does not fully live up to this brand's standards.
Items to fix:
- laundry service
- bathroom amenities
- comfort of desk chair
- quality of food service in the lobby (Starbucks)
- replace or update worn carpets, bathroom fixtures
August 4, 2012
Rated 3 out of 5 by madcapswife Extremely Nice but pricey
I was staying at this hotel for a volleyball tournament. The room and service was great but we should not have to pay for parking to stay at your hotel. We paid $18.00 for parking and an additional $8.00 the next day. It took a long time to get service for luggage to the outdoor parking garage that finally I had to tote my own bags to the vehicle without the cart to make it easier b/c they don't allow the hotel guests to use them. Not completely impressed with the whole package.
February 3, 2014