Rated 1 out of 5 by Ellen927 Not staffed to handle large conferences
Just returned from my stay at the Westin. The hotel was clean and beautiful. Check in is 4:00 pm but when I arrived for my Conference no rooms were available. Wait time was 2 hours or more. One couple had to miss their conference because they could not check in their room to shower and change their clothes. I missed my 2 hours of my meetings (that I paid for) because rooms were not ready. My room finally was ready at 9pm. I arrived in the hotel lobby at 2:15 pm. Waited for 30 minutes in line to check in, when I was told along with about 30 other people that we were in the wrong line. It was for the Starwood Preferred customers. This hotel should not advertise that it is a "Conference Hotel". They can't handle one. Won't be returning to the Westin Charlotte. I would add that I attend a conference every year in March, and my conference has been located in Charlotte for 15 out of 19 years.
March 26, 2013
Rated 5 out of 5 by Joan Perfect stay
We enjoyed our stay at the Westin. The staff was extremely helpful. For example we were there to attend a wedding and a staff member called a local beauty salon and booked me an apptmt to ha ve my hair done with only a few hours notice for the wedding that day. We chose your hotel as it said dog friendly and it certainly was, down to a cozy bed and dog bowls. We will choose Westins again. Al & Joan
March 25, 2013
Rated 5 out of 5 by Cothrand Amazing hotel!
I have never been treated better than I was at your hotel. From the moment I pulled up at the hotel until I drove away, I felt pampered and well taken care of. Thank you for an amazing weekend.
November 10, 2013
Rated 4 out of 5 by Jack One thing for correction
I paid the valet $25 for a car wash and the next day it was not washed and the guys paid were not working to refund the payment.
Also, breakfast at 630 am was super slow. I ordered the granola, yogurt, and berries with coffee. With only 4 tables occupied it took 20 minutes to bring a plate with the items separated on it - pretty presentation but why so long when others were getting the buffet?
March 20, 2013
Rated 3 out of 5 by shelly111 restaurant and front desk need to get its act together
The rooms are nice and clean and comfortable, the people friendly, but the restaurant was not very good and the front desk could not figure out how to make sure that the breakfast free package was communicated to the restaurant, even after I specifically asked them to make sure that I wouldn't be charged, a huge charge still showed up on my bill. They clearly did not know what they were doing.
February 20, 2013
Rated 4 out of 5 by Steph52 Great location!
The location was great! You can walk to lots of restaurants and pubs! The bar at the Westin is very overpriced. Also a 5 star hotel does not make you pay for internet. I found that ridiculous! I refused to pay and simply walked to the Panera. Also I was very disappointed that the cleaners dump the recycling and trash all together. When I asked about this she said someone goes through it-I bet!
February 9, 2013
Rated 4 out of 5 by Spyy Odor
There was an odor in the 4th floor hallway.
November 22, 2013
Rated 4 out of 5 by LeavinOnaJetPlane A Good Hotel But a Few Issues
We stayed here for a 2-day conference. The communication to the hotel prior to the conference was poor...phone would ring and ring and ring and either no one would answer or we were put on hold indefinitely. Same thing happened during our stay. "Express Service" button on our room phone yielded more time put on hold or no one answering. Seems like the hotel needs more staff.
Upon arrival the check-in line was LONG with several hotel staff members standing around behind the check-in desks doing nothing. Finally someone in line complained, and those behind the desks doing nothing started to check in those waiting in line. INEXCUSABLE!!
Upon leaving after our conference, several people in our party were told that they could not bring down their own luggage and that they had to get a bellhop to do it. Reason given: check out time is busy and all luggage carts were needed by bellhops. (WHAT is the difference between a bellhop using the cart and a guest using it??? RIDICULOUS!)
Overall, a good hotel, but they need to fix a few things.
October 28, 2013
Rated 3 out of 5 by ggm2013 not worth the price
the hotel is OK, but there are much better ones in the uptown area, which are roomier, better appointed , better lighting etc in the bathrooms and much less expensive, with equally friendly staff. Parking/entry/exit was a nightmare due to construction, but poor management of that situation, as well
October 15, 2013
Rated 4 out of 5 by Gmilo Good not great
The hotel met my needs, there are other more expensive options downtown, but I cannot justify the additional expense. The staff was friendly and helpful, but basic room maintenance could have been better; the faucet was leaking, some towels were stained, the bathtub was not "sparkling". The gym is great, much better than those hotels were all the equipment is just crammed in there.
June 5, 2013
Rated 5 out of 5 by Dwayne339 Excellent hotel
Our 4 night stay at the Westin was very pleasant and we would certainly consider staying there again. Parking at check-in was a little challenging, but the staff intervened and took care of us. The amenities were quite nice and all the staff were cordial and helpful. Our room was clean, comfortable, and spacious and it was great to unwind in the lounge at the end of the day.
July 16, 2013
Rated 4 out of 5 by sjfj It was great location
The partking fees were outrageous
I did not sleep a wink because fI was
over the roof area and those generators
kept me up all night.
The bed was hard as rocks, I have a backache as we speak, and I had to call
maintenance to fix the heat, cold air
was coming into the room and had to wear a blanket for an hour until the heat was fixed.
COULD NOT GO SWIMMING, THE ROOM WAS FREEZING....
February 3, 2013
Rated 5 out of 5 by Becky319 weekend trip
I stayed at the Westin Charlotte during a family visit, and I had an enjoyable stay.
November 15, 2013
Rated 2 out of 5 by ACN2013 Not too pleased
I was so unhappy with the front desk and the customer service from this hotel. The room service department was totally incompetent and the food was disgusting. Even though they took the charge off the bill, that was not the point. I expect great service and great food, especially at the amount they charge. I would never go back to this hotel. Not a good experience AT ALL!!
February 19, 2013
Rated 4 out of 5 by Ticktock Carpet issues.
Everything about checking in and out was wonderful. Parking/Valets/Front desk/waitress were awsome, but i was not happy with my room. The carpet was horrible - stains and more stains. I was not comfortable walking barefoot on the carpet.
October 24, 2013
Rated 3 out of 5 by DgillandNC This hotel was satisfactory
Most of the needs where met. The major problem I had was when I ordered room service. I made it perfectly clear that I did not want tomatoes on my sandwich and had the person on the phone confirm that it was not to be on the sandwich and when I got the sandwich it had tomatoes on it. It was a simple request that was confirmed and was not met. Bad Service in my opinion.
March 22, 2013
Rated 4 out of 5 by JerseyGirl23 Great Staff
I stayed at the Westin Charlotte during a trying family time. The facility is nice, rooms comfortable and clean, and the staff simply outstanding. The staff could not do enough to accomodate me. I would not however recommend the onsite restaruant for breakfast. The buffett food was just OK. From my perspective the value was just not there at $25 per person (19.99 ++).
January 14, 2013
Rated 2 out of 5 by Eliz88 Average, Average, Average..Needs work!!
I did not feel welcomed at all by the Westin staff, several items were broken in my room and the fact that there was a (small) pool but no sauna in the hotel was disappointing. I also was not impressed with the manner in which I was charged for my stay. Definitely needs some work!
October 7, 2013
Rated 4 out of 5 by BizTravelerAtl Sleek and comfortable
This Westin is mostly brand new (i'll discount scratches on doors and bath tubs) and has great amenities (Starbucks coffee in rooms, comfortable beds, brand new shower accessories). The Westin workout room/gym is also nice and big! Only negative is the location - its a little far (7/8 blocks from the heart of uptown) but the Westin has shuttles to take care of that.
February 1, 2013
Rated 3 out of 5 by Colin150 Good, not great
Staff was tremendous. Our rooms trash can was not emptied from previous guests, and I don't care for seeing someone else's used Q Tips. Shower had hair in it as well. Also, I have stayed at other Westins and found this one to be particulaly noisy. It seems like I could hear stuff going on in the rooms next door more than I have ever been able to.
August 11, 2013
Rated 4 out of 5 by SYCanada Quite enjoyed my stay
Stayed here for 3 weeks on business, was pretty happy overall
Quite a decent gym, room service, front desk service, and convenient black cabs outside the lobby, plus a starbucks in the lobby was a godsend
Lobby /front desk wait got pretty busy at random times, and the room service menu was a bit uninspired compared to other SPG properties
August 19, 2013
Rated 5 out of 5 by ShaggyMEB Brief Stay, Great Westin
Was in Charlotte for a brief overnight for a downtown event, and picked the Westin for its downtown location and close proximity to where we needed to be. I did not have a lot of time to spend at the property, but would not have minded a chance to lounge a bit at this beautiful facility. We were upgraded to a corner Grand Deluxe Room overlooking downtown Charlotte, and the room on the 22nd floor provided some pretty spectacular views of the city. If you're able to get a room facing the city, you won't be disappointed, especially on a higher floor. I'm very fond of the Westin bed, and this one was as good as always. A minor cleanliness issue, the fan vent above the shower was caked with dust and needed to be cleaned pretty badly. Also, I'm not sure that the thermostat in my room was functioning properly, as I had it turned down to 66 degrees for sleeping, but I'm pretty sure that it never got to that temperature, as it was warmer than I like in the room while sleeping (although not terribly uncomfortable, thanks to a cool night outside). Overall however, The Westin remains a favorite choice of mine when traveling, and The Westin Charlotte is a great choice when traveling to Charlotte.
November 10, 2013
Rated 3 out of 5 by Ned65 Nice Hotel
This was a nice hotel and average for the price range. Room was comfortable, relatively clean, but safe was locked when I got the room so I had to be there when security opened the safe. I didn't have much time in my room so that was inconvenient and seemed they were making their problem mine. General facilities were nice and functional.
August 23, 2013
Rated 3 out of 5 by ThunderRunner2012 Marathon stay. Convenient but not great experience
We were in town for the thunder road marathon and chose this hotel for the proximity to the start and finish lines. It was very convenient, but not worth the price even with the group rate. There were several events going on at the same time and there were high school kids everywhere. We had to wait in line for 45 minutes to check in. No rooms with two beds and no cots, so two of us had to sleep on the floor on a bed made out of towels and blankets. Beer bottles under beds and in closet. Internet was not free in room, although you can go to the lobby and share the free area with dozens of teens. Most disappointing was the lukewarm shower. Would have loved a hot shower after the race.
We were only there for one night. Didnt eat in the restaurant, use the fitness ceter, or even turn on the tv. Perhaps this hotel would be better suited for someone staying several nights in need of more than just a place to sleep and shower.
November 20, 2012
Rated 4 out of 5 by platinumagain Overall Great - minor hiccup
Overall this Westin is like all others in that the rooms are nice, the bed heavenly, and the staff nice. There was one minor annoyance that prevents me from giving them a perfect score. I went to the business office to print a boarding pass. Had to sign on and pay a couple bucks in computer time to simply print a boarding pass! Come on, that's a bit over the top.
July 23, 2012
Rated 3 out of 5 by eabaylin28 The staff was nice
the room had broken lamp and the lamp shades were torn. The toilet paper hold was lose and the paper kept falling off. The first room that we were put is was outside the venting for the kitchen and it smelled like grease.
October 23, 2013
Rated 3 out of 5 by rc49 great location
Hotel was clean but surprised that one had to pay for wifi for room rate would have expected that to be included. Also needs a fan in bathroom to control moisture in room while showering.
October 29, 2013
Rated 5 out of 5 by Jamison62 Excellent Service
I had the pleasure of staying at the beautiful Charlotte Westin Hotel July 10 -15, 2013. I was greeted at door by the friendly valet personnel. The front desk staff: Kimberly, Nicole, Chelsea, Melissa, Sheena, Jessica and Patrick were "outstanding". Each day they greeted me with bright smiles, kind words and great enthusiasm. GREAT FRONT DEST STAFF!
July 17, 2013
Rated 3 out of 5 by JohnnyCA Noisy room on 4th floor
Leo, this was my worst stay ever - not well rested at all because of noise outside my windows that appeared to be from your ventilation system. When I first checked into my room 424 I noticed the loud buzz immediately. However, I neglected to ask for another room assuming it would become 'white noise' to me and I would be able to ignore it. Boy, was I wrong.
March 14, 2013
Rated 4 out of 5 by Yellowjacket Great location
This is located a short walk from the center of town and from Bank America field. The beds was one of the most comfortable I had ever slept in at a hotel. The only negative was that it was a bit loud in the guest room. We could hear noise from the hall and neighboring rooms. This was a college football weekend, so this can probably be considered an anomaly.
December 5, 2012