Rated 5 out of 5 by Stephie82 Great location
This Westin exceeded my expectations. I brought a group to this hotel--I received great feedback about the facility, service, and location. The hotel is within walking distance of restaurants to satisfy every cuisine and price point. The rooms and the views also made our stays extremely comfortable.
June 26, 2014
Rated 3 out of 5 by KIRB Shakey Door
The hotel was very nice, however, the door to my room shook every time the elevator doors opened on our floor, the ac kicked on, or someone walked by (very hard to sleep). The the water shut off in shower leaked and did not stop running. The toilet parts were going bad, you had to hold the handle down to flush.
February 10, 2014
Rated 4 out of 5 by 1tessa very nice place
My family was in town for a concert and this is the only hotel that had rooms available that was pet friendly. Very, very nice place. I would stay again! The staff was wonderful. The room was clean. Although the presentation of the food was a 5 in the restaurant it is pricey for the amount of food that you get.
November 7, 2012
Rated 3 out of 5 by Phil68 Reservation Mishap
Reserved room for 3 people. Received a room with one Kingsize bed. When asked for at least a rollaway, all were taken because others had experienced the same problem. This hotel is not equipped for large volumes of people on a convention level. The elevator situation was also a disaster.
July 19, 2014
Rated 1 out of 5 by Hornets13 Was Very Disappointed in this Westin
We have always been pleased with Westin stays but this was very sub-par. From the check in and wait to the not cleaning our room during our stay to trying to depart was a disappointing experience. With all the hotels in the Charlotte area there are so many more to choose from that would give us a better stay.
April 29, 2013
Rated 5 out of 5 by VBU33 Set the standard as usual
The Westin Charlotte continued my usual expectation of the Westin/Starwood brand. Excellent service by the staff, and an extreme attention to detail made my family feel as if we never left home. Even though the property was incredibly busy, we were treated as if we were the only guests. In one word- superior.
May 6, 2013
Rated 3 out of 5 by Rebecca28 Great location
Hotel is located in a great spot.
However, the food and food services in the hotel were not up to the level of the rest of the hotel.
The only meal that was good was the awards banquet.
I ate in the ember grill and had some meals provided. Appetizers at hospitality suites were unimagnitive and repetitive.
March 28, 2013
Rated 3 out of 5 by jbzspace330 Difficult to get a good night's sleep.
All normal conversation, whether from the room next door or from the hallway will make it very difficult to sleep. Bad design of the door between the rooms and the front door and it's 1 1/2 inch lower gap. Both doors let an incredible amount of noise. Also you can easily hear the person next door pee.
March 20, 2014
Rated 1 out of 5 by Toy33 Stay at Westin
Hotel has great rooms but the parking cost $18 per day which is too costly.! You have to carry your luggage from the parking garage into hotel. No cart or help with luggage.
Nothing close by to eat, drink , or site seeing.
No breakfast for rooms that are upgraded or exective lounge for drinks and food.
August 25, 2012
Rated 3 out of 5 by 1pirate New years well spent!
I great way to start the new year, the room needed a bit of attn, but however maid was very attentive, and heavnly we slept! A nice stay indeed-definite will stay at the westin downtown in charlotte, nc again, was dissappointed no Hot tub..but pool next day indoor was nice Heavenly Bed! Heavenly Stay!
January 3, 2013
Rated 3 out of 5 by Apb2148 Average
As nice as the hotel was suppose to be, it was not as good as some of the two star or three star hotels that I have stayed. We had to have a room re-cleaned after we arrived. The staff we very professional and helpful! The bed was not very comfortable and the bed seemed flimsy and made a lot of noise.
May 28, 2013
Rated 4 out of 5 by Mary1062 good hotel
Great location - easy to get to and from most places in Charlotte. Room was large and bed was comfortable. Self-parking was convenient once you learned about it but you need to ask. There should be more information about self-parking on the website. Food was good but expensive.
July 14, 2014
Rated 3 out of 5 by jk2222 Customer Service is lacking
Very disappointed in the hotel staff. Took over 1 hr to check in. A hotel next to a convention center should be able to check people in with out long waits. Waited over 30 minutes on someone to help take our bags down and then we gave up and took them our selves. Nice Hotel but not staffed very well
March 25, 2013
Rated 2 out of 5 by Monique55 Do Not Recommend
The bathroom nor the room was cleaned after the first night stay. I had to pick up cups, empty trash and remove dirty towels and washclothes. It was not an enjoyable stay because if the staff does not clean during my stay I can imagine they are not inclined to clean up when we are not registered.
April 15, 2014
Rated 5 out of 5 by MJ276 Restaurant needs better menu selections
Everything at this hotel is excellent but the menu at Bar10 is very limited and unexciting. The food was good, but there were no meatless meals and most items were pork based. But in all, this hotel is worth the cost and exceeds all expectations.
August 18, 2014
Rated 3 out of 5 by ggm2013 not worth the price
the hotel is OK, but there are much better ones in the uptown area, which are roomier, better appointed , better lighting etc in the bathrooms and much less expensive, with equally friendly staff. Parking/entry/exit was a nightmare due to construction, but poor management of that situation, as well
October 15, 2013
Rated 5 out of 5 by Lou1028 The hotel
Staff was courteous and helpful. Room was great. Awesome shower! Gorgeous view of Charlotte, NC.
Location was perfect. It was on walking distance to restaurants and other places in downtown Charlotte. Wi Fi in several locations.was very convenient.
Easy to check in and out. A really plaeasant stay!
February 27, 2013
Rated 2 out of 5 by Barrett50 This hotel needs work.
After traveling for 7 hour I had to wait in a line that was 10 people deep.
The first evening I was there I ordered room service and it came over an hour later.
The towels in the room were thin and shredding
I ordered a smoothie for breakfast the next morning (room service) and it cost $24!?
May 22, 2014
Rated 5 out of 5 by tadgreen Never Have Cold Water
I have stayed here on many occasions for business travel. Regardless of the room, the cold water is never cold. I hate brushing my teeth with warm water. Thankfully I get bottled water with my SPG membership as drinking the warm water wouldn't be preferable. When are you going to get this fixed???
June 29, 2013
Rated 5 out of 5 by Czardude I Absolutley Love this Hotel
I have been staying here for 7 years. When our son got married we booked a block of rooms everything was perect. The staff are genuinely caring and this must be because of the leadership of the GM Leo. My wife loves this hotel and my grand kids enjoy coming downtown for that heavenly experience
March 12, 2014
Rated 5 out of 5 by Randi Wonderful Anniversary Escape
The staff went above and beyond to make sure we had a fantastic stay. Our room was upgraded due to the celebration and availability to a nice corner room on the 24th floor with a view of the skyline. A wonderful nights stay and excellent bedding as always with a Westin. Overall a wonderful stay.
May 2, 2012
Rated 5 out of 5 by Travis413 Free Weekend with Starpoints
I redeemed 20,000 starpoints this past weekend for two nights at the Westin Charlotte. Upon check in I was immediately upgraded to a grand deluxe room. It was a corner room with amazing views of downtown Charlotte and Bank of America stadium. Best Westin stay yet....and i've had a lot!!
May 26, 2014
Rated 5 out of 5 by Amy2014 Wonderful experience!
While attending a conference in Charlotte, NC, I had the pleasure of being a guest at the Westin Charlotte. This hotel surpassed all of my expectations and truly helped make this trip one of my best yet. A big thank you to the staff for being so friendly and accommodating throughout the week.
February 10, 2014
Rated 4 out of 5 by Maggie42 Hall Noise
The room was very comfortable. Noise from the hall carried into the room, however. I was awakened three different times during the night by noisy guests. As a result, I was not at all rested the next day. The rooms need to be sound proofed from hall noises.
August 2, 2014
Rated 5 out of 5 by JudyGF This hotel is very comfortable
The Westin Charlotte has amenities needed, a helpful and very courteous stafff in a convenient location. I also appreciate thier efforts to be eco-friendly. When I travel to Charlotte for business I'm always very comfortable here.
August 23, 2014
Rated 4 out of 5 by Linda free wi-fi
over all, experience was great. However, if you wish improvement, check out your reception personnel; one employee might ruin your reputation. The rests of them are ok (just ok) except for one who took extra time explaining to cutormer. She is dark & short. Their name tags are not so visible.
April 8, 2013
Rated 3 out of 5 by TheScats Work in Progress
This hotel has a staff that helps overcome the current mayhem caused by construction. I'm sure the facility will be a jewel once work is finished.
The brown water that came through the faucet in my bathroom sink was the only thing I found unacceptable. Sorry, but that's a deal killer for me.
September 20, 2013
Rated 4 out of 5 by Steeple Pretty good, but...
Loved the hotel. Loved the room. Loved the food at Ember. Really felt like we got ripped off when the bill for my glass of Single Malt Whiskey came in at $31. Ive never paid more than $20 anywhere ever, and really felt like this was out of line. Food was great at Ember; service was marginal.
February 25, 2013
Rated 4 out of 5 by Patrick Bathroom needs an update
Disappointed in the bathroom set up. Shower head was terrible and tub was shallow. Overall bathroom was just too small.
Pool was another disappointment. Located in the gym...I was hoping to have an outside pool. Also, pool was too shallow and looked dirty but probably because it was so old.
May 27, 2013
Rated 4 out of 5 by nceaglesfan Overall good hotel
Only issue was with the cleanliness of the bathroom on my arrival. Also opted for green option without daily cleaning and room was supposed to be cleaned on day #3 of my stay and was never cleaned. Otherwise bed was very comfortable and had conference in hotel with excellent accommodations.
February 8, 2013