Rated 5 out of 5 by MellowFace High Quality Comfort
I had an excellent stay at the Westin. Any issue I had was immediately amended (a leak in the bathroom sink was fixed immediately). Room service was cordial and front desk met any requests I made in a timely manner. Every staff member I spoke with was extremely friendly and helpful.
The pool was disappointing...small and not very clean. No hot tub. The gym was well equipped but not air conditioned...even offered gym clothes + shoes for very low cost if you forgot to pack yours. The locker rooms were beautiful...had separate steam rooms for men and women. The hotel restaurant was great...also had a separate bar located in the lobby.
They were doing work on one side of the building and I'm sure this will enhance some areas that were plagued with evidence of work being done (plastic and platforms).
The location was perfect! Saved a lot of money on gas because it was right downtown/uptown Charlotte. Was able to walk across the street to the art museum and various restaurants and a few blocks to the epicenter. **The hotel could have charged less for all day parking.**
This would be my first choice for another stay in Charlotte.
August 24, 2013
Rated 1 out of 5 by slowcheckin Hotel demontrated poor planning to accomodate large groups
Check-in process was excessively long.
The front desk was not properly staffed to efficiently handle the large groups that were arriving at the same time.
March 26, 2013
Rated 4 out of 5 by Mike Great business stay
Nice property downtown. Lots of great restaurants within an easy walk. Nice clean downtown area. Suite Night Upgrade got us a very spacious corner suite.
June 13, 2013
Rated 4 out of 5 by CSerenari nice stay but package disconnect
We received an uptown view room and our parking was included in our Indulge Package. That was great. We appreciated that. The location was ideal and the staff was friendly and the breakfast tasted great. The only issues were the 40 minutes we spent waiting on Sat. night and Sunday morning as staff was trying to get familiar with the hotel packages we had and how to ensure our breakfast in bed option was paid in full. The package we had has fine print that apparently the staff isn't aware of, causing issues; but we were assured our breakfast would be paid in full. The Sat. night staff kept us posted, the Sunday morning girl disappeared for 15 minutes and came back with two bills, one was not ours. She did make an adjustment to pay our breakfast in full. On my way home I received an "updated" e-bill that didn't cover all of breakfast and also charged me an amount different than what I signed for. We are not the first to have package issues, so this seems to be an issue the hotel would likely want to work out ASAP because it's wastes valuable guest time and results in unauthorized charges which give the impression of shady operations.
October 7, 2013
Rated 2 out of 5 by ttrckt24 Average at Best
The one thing you expect from a hotel like the Westin is a very clean room -- there was trash in the drawers and on the floor from the previous guest.
October 28, 2013
Rated 5 out of 5 by twins1990 Wonderful facility/location to conference
My stay is generally overnight, so I am not in my room except mainly to sleep and shower. The facility is always clean and the staff are very helpful.
March 30, 2013
Rated 5 out of 5 by Robondo2013 Really Enjoyed Our Stay at Westin Charlotte
We had one of our best hotel experiences at the Westin Charlotte. Super comfortable bed, awesome room service, attentive staff. Highly recommend it.
October 21, 2013
Rated 4 out of 5 by SCC13 Clean and Friendly
The hotel was spotless inside, and the staff was very friendly. Great location. The food is a bit pricey, but there are alternative options close by.
February 4, 2013
Rated 5 out of 5 by Laura20 This hotel is totally awesome
The hotel was great
The beds are so soft and comfy
and really aewsome.
The rooms are very clean and
bathrooms are also nice with
great bath products.
January 14, 2013
Rated 4 out of 5 by Deltagirl8 This hotel has great staff
I have stayed at this hotel twice and I am always impressed by how professional the staff is. The hotel is beautiful and in a great location.
January 3, 2014
Rated 5 out of 5 by Beth552 Exceptional Westin
Impeccable service in a beautiful hotel! Our room was wonderful and the view of uptown Charlotte was great. I would definitely recommend this hotel.
January 28, 2013
Rated 4 out of 5 by DukeEgr81 This hotel was a pleasant surprise
The staff was extremely friendly and welcoming, and quick to respond to requests. Food was above average, and wait staff was attentive and helpful,
February 8, 2013
Rated 5 out of 5 by pat56 Very large guest room
From the moment we walked up to the counter the man behind it was friendly, courteous, and helpful.Our suite was huge and the view was beautiful.
July 17, 2012
Rated 5 out of 5 by Gail324 Great Stay!
We just spent the weekend at the hotel. it is in a convenient location in Charlotte. The staff are very nice and friendly. Great breakfast too.
July 18, 2012
Rated 4 out of 5 by Laurie27 We were at a conference no time to really hang around
Somehow they never cleaned our room? It was crazy we came back to our room with guesses and it was a mess. Never cleaned.
The rooms re great.
February 24, 2013
Rated 5 out of 5 by enroute2phd Great Hotel!
This was a great stay! I forgot to make my reservations for the room block and the hotel staff was great in honoring the block rate. Thanks!
August 26, 2013
Rated 2 out of 5 by snickers Don't stay here if you don't like pillow top mattresses
Carpeting was stained. I can't stand pillow top mattresses. Floor was better. Comforters were too warm and bulky for this type of weather.
April 15, 2013
Rated 5 out of 5 by Neco2424 Westin Charlotte Stay
Had a great time at the conference held at the Westin Charlotte. Hotel was clean, had a fresh scent throughout and staff was very helpful.
February 10, 2013
Rated 4 out of 5 by CJOliver Very Nice Property
Property was clean and the room was very comfortable. The fitness center was outstanding. I will make this my primary hotel in Charlotte.
March 29, 2013
Rated 5 out of 5 by TTyBear Great Night @ Westin Charlotte
From the friendly greeeting @ the desk, to the wonderful corner room with double windows this tired traveler enjoyed his overnight stay,
July 14, 2013
Rated 5 out of 5 by NeuroNurse Great location for Conference
The Westin was idea for attending conference in house, or at the Charlotte Conference center.
They helped me with an extra nights stay.
March 14, 2013
Rated 3 out of 5 by Jack Ok-but not good
I was VERY disappointed to find dirty female underware in my closet and an embrassment to my wife, which could have cause some issuses.
February 26, 2013
Rated 5 out of 5 by IrvW This hotel has all the amenities
This hotel has all the amenities and is well maintained. Room service was great and they had a nice bar located in the main lobby area.
April 21, 2013
Rated 5 out of 5 by Race13 Superb service from Westin Charlotte
Upscale hotel with a great location and very affordable price for a major metropolitan area of Charlotte, NC. Staff was very friendly.
August 5, 2013
Rated 5 out of 5 by fe7902 Best nights sleep in a long time!
Loved how peaceful the hotel is, wasn't much noise and even after the sun came up I wasn't blinded by sunlight and could sleep in.
July 1, 2013
Rated 2 out of 5 by BG1234 Poor check-in service
We had booked a room in advance for a conference, still waited an hour in line only to be told that our room still wasn't ready.
March 26, 2013
Rated 5 out of 5 by CPMc Always a great experience at Westin in uptown Charlotte
Excellent service from Melissa, Suzanne, and Cassandra. See you next week for another week of work and then rest at the Westin!
August 17, 2013
Rated 5 out of 5 by TXjp12 Go to in CLT
Great location and super friendly staff. Having a comfortable, convenient hotel that's also pet-friendly is a win in my book.
November 4, 2013
Rated 5 out of 5 by Jerzy The staff are so accommodating!
I love staying at this hotel. The staff, amenities, restaurant are all fabulous. Makes coming to Charlotte a great experience:)
March 6, 2013
Rated 5 out of 5 by forthemusic This hotel was very friendly and professional
We had a wonderful visit. The room was great and the view was spectacular. The staff went the extra mile when we needed them.
February 2, 2013