Rated 4 out of 5 by alyh great location, overall very friendly
Great location. Beautiful hotel. I was told to call ahead to ask at the room be "de-feathered" because I am allergic to down feathers. The staff on the phone was rude and when we checked in the down still had not been removed. Housekeeping came fairly quickly to fix it and was pleasant. The bathroom had what looked like black mold on the floor under the sink, but otherwise the room was clean. Breakfast buffet at ember was amazing and so was the staff!
May 20, 2013
Rated 2 out of 5 by shortysc Disappointed SPG Guest
Staff on this evening really missed the mark. Accommendations were not clear to staff and my luggages arrived to my room much later.
May 8, 2013
Rated 5 out of 5 by ACizon Westin Charlotte
The Westin Charlotte has consistently excellent service. Thank you to the staff and the manager.
May 18, 2013
Rated 4 out of 5 by JHConsultant Serviceable Westin in Charlotte, NC
The Westin Charlotte is a large property situated directly across the street from the city's substantial convention center. Due to its location, the hotel is often busy, and the management/staff orientation may appear more focused on the convention guests rather than on regular business travelers or families.
The staff is generally professional and courteous, and Baron at the front desk has been helpful on several occasions. Service at the restaurant and bar is often extremely slow. However, the food is generally above-average relative to similar hotels and the room-service is consistent. The lobby coffee shop closes around 2:00 p.m. and the Starbucks in the convention center closes similarly early; so plan ahead for late-afternoon caffeine runs!
The communal facilities (lobby, bar, restaurant) are spacious and pleasant; the rooms are fairly Westin-standard, though they are beginning to show some wear. The air conditioning functionality varies by room.
In-room WiFi service is often slow or intermittent, and in rooms on the wings of the building the signal is typically non-existent.
Platinum recognition has been consistent, SPG status acknowledgement and amenity on check-in. One-class room upgrades (to city-facing "Grand Deluxe") were offered after staying at the property for 3-4 weeks.
House-keeping quality and room-readiness has been inconsistent, and needs improvement. The rooms do not include stocked-minibars, but the hotel does offer late-night in-room dining.
May 18, 2013
Rated 5 out of 5 by Zenaida Great Location
Great location for conferences and conventions. Everything you need is within walking distance and the hotel staff is very helpful when it comes to making sure you are able to get where you need to go.
And the beds are wonderful! Great for when you have long days in meetings!
May 15, 2013
Rated 5 out of 5 by Nan1970 Wonderful Experience
I recently attended a wedding at your lovely property. The staff was very friendly and most accommodating, from the agents at the front desk to the bellman. We loved the beds and the shower hardware....would love to own one. The ballroom where the wedding was being held, on the 2nd floor was something out of a movie, simply breathtaking. I asked the Bride if she designed the wedding and she let me know it was the Hotels wedding planner that took her vision and turned it into an amazing reality. I design offices so I'm always looking for ideas. Kudos to this individual. All in all a wonderful stay. My only one concern was the internet in the room. It is a pay service and kept disconnecting. Not a huge deal but still a little frustrating. Will definitely keep Westin on my Radar for future stays.
April 26, 2013
Rated 5 out of 5 by KidneyDoc Great suites!
This is the nicest suite I have ever stayed in. 2 rooms, 2 baths, separate entrances from the hall so as not to walk through the other person's space to get to my own! I would stay there again anytime.
An added extra was the extraordinary view as well.
May 13, 2013
Rated 2 out of 5 by RTGiii Value for the dollar spent is not there
- Room: Upon arrival, I found what appeared to be public hairs in the sink. After turning the room upside down, housekeeping had knocked off bluetooth. headset off the table and found it under the bed. I found a filthy wash cloth under the bed. Some electrical plugs didn't work. Room A/C did not cool the room consistently (go to bed with a cool room as intended but room was hot by morning despite the t-stat showing the same settings)
- Meals: 3 meals at Ember Restaurant... Food was subpar... Breakfast in particular on 2 occasions and lunch once. The service was terrible on the last meal. Several requests took 10+ minutes (juice request, hot water for tea, etc) Had to pay cash because despite asking manager for service, she/no one ever came back to us to collect our payments.
- Conference space: Often 1x service on my phone with 3G on occasion. Had to pay to use wifi in conference area despite lack of cell coverage.
April 21, 2013