The Westin Charlotte

  • 601 South College Street
  • Charlotte,
  • North Carolina
  • 28202
  • United States
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Rated 3.8 out of 5 by 714 reviewers.
Rated 4 out of 5 by Great staff The staff went out of their way to be sure I was comfortable and had what I wanted. Great job! July 13, 2014
Rated 5 out of 5 by Luxury and value Attended a large meeting here of 600+ people from across the U.S. Space and food were excellent. Couldn't be more impressed! This was the best meeting hotel I've stayed at in the last 10 years! July 13, 2014
Rated 5 out of 5 by Great hotel, very friendly staff clean, very good service and friendly staff, smells so good--no hotel odors; close to city, excellent food July 13, 2014
Rated 1 out of 5 by horrible service THIS WAS THE WORSE EXPERIENCE EVER AT A HOTEL. LARGE CONVENTION IN TOWN AND STAFF WAS OBVIOUSLY NOT ADEQUATELY PREPARED. DID NOT RECEIVE ROOM REQUESTED AND NO ARRANGEMENGS WERE MADE TO ACCOMODATE. July 13, 2014
Rated 4 out of 5 by Staff was exceptional Stayed at hotel for conference. Staff was exceptional, food was very good. I was disappointed in the rooms as the carpet had multiple stains and the walls dirtty. It was hard to adjust the air in the rooms. July 11, 2014
Rated 4 out of 5 by One show stopper The room was very good. I especially liked the two bottles of water. But everything was overshadowed by the fact that my shower did did not work. I can't recommend a hotel when the shower didn't work. July 9, 2014
Rated 4 out of 5 by Hotel Charlotte I enjoyed my room greatly, my only issue is I am a very picky eater so the unique foods on the menu leave it hard for me to find something that I would eat within the hotel other than soup and salad. July 9, 2014
Rated 5 out of 5 by Great Experience Every person I came in contact with was pleasant and so well mannered. I called the guest service line a bunch and the person on the other end was very friendly each time I called. July 8, 2014
Rated 5 out of 5 by Great experience at the Westin in Charlotte! My family and I had a great time and experience visiting Charlotte while staying at the Westin. We were upgraded to a suite (loving being Platinum). I would highly recommend this hotel when visiting Charlotte. July 6, 2014
Rated 5 out of 5 by Only improvement My only disappoint was that you do not have an airport shuttle. All else wonderful. Employees were "Johnny-on- the- spot", friendly, cordial and competent . Thanks for a good stay.... July 5, 2014
Rated 3 out of 5 by Nice Westin Hotel This location has beautiful public areas such as ballrooms and conference rooms. This was a nice stay in a comfortable, well-appointed room. Great city view, location, amenities with spa on site. Modern room decor and layout. I wish the TV was larger. Satellite service went out 2x during stay. Good thing I have DVR on demand and netflix. Internet is reliable. The hotel may consider a more intense focus on customer service and quality of staff performance. Several noted facility repairs are needed (ie carpet cleaning and general upkeep). Pool is icky at days end -not sure if they can help this. Housekeeping is not as attentive to detail as expected for this level hotel. Most daytime staff did not seem interested in "working" or providing service. Compared to the overnight staff, super enthusiastic, pleasant, attentive and welcoming... overall,a very nice stay. July 1, 2014
Rated 5 out of 5 by Gracious, helpful staff Comfortable, clean room, great shower, and staff went out of its way to make my stay more pleasant July 2, 2014
Rated 4 out of 5 by 24th Floor Water I have informed the Property of these issues. 1. My mornings were very early mornings showering between 4:15 and 4:30 am. The water from the shower went from no water to almost scalding. Showering at normal times, the shower functioned properly. 2. Slow leak in the toilet. About every 5 minutes started the refill of the toilet reservoir. I solved this by turning off the water to the toilet each night. Great room & view though. That is why I stayed in the room and dealt with it. June 27, 2014
Rated 5 out of 5 by great hotel to stay at Wonderful location to stay for a convention and you have great rooms and your help is friendly and informed. July 1, 2014
Rated 3 out of 5 by Dude, where's my room service? My needs are usually simple. I checked in late Thursday evening and wanted a dessert, so I ordered berries with a dab of whipped cream, plus hot tea. Half an hour later the berries and tea arrived...but no whipped cream. Asked my server if he could get it for me, and he said sure. 20 minutes later, still nothing, so I called back. Agent said she would find out where he was and call me. 10 minutes later, still nothing. So I called again, got a different agent, and he got me my whipped cream. Oh, and the next morning, the breakfast I pre-ordered was late. June 23, 2014
Rated 5 out of 5 by Great Stay at The Westin Charlotte! I was so impressed with the property itself as a whole - extremely clean, beautiful and extremely comfortable. The staff was extremely courteous, friendly and helpful with providing assistance when needed. I would HIGHLY recommend this property. June 30, 2014
Rated 2 out of 5 by This hotel needs to step up their service Although a Starwood preferred guest and a member of a large corporate client group, I was given one of the worst rooms imagineable: the view was of an ugly roof area filled with mechanical equipment, which periodically made significant noise. The hotel touted a green program where housekeeping would not come until the end of the stay, which I agreed to but the results were very inconsistent. Some days staff replenished towels and water, and didn't on other days. June 27, 2014
Rated 5 out of 5 by price should include internet For as high as the price was it should have included in-room internet at no additional charge. November 4, 2012
Rated 4 out of 5 by Good stay This hotel met all of our needs. Close to local attractions, clean and comfortable, and good services: gym, pool, on site restaurant and bar. The beds were comfortable. The only thing that I would advise is to ask to not be placed in the same floor as guests with dogs. This hotel allows large dogs and during our stay there were about 5 rooms around us with large dogs, so there was barking going on during the day and night. It did not wake up our kids, but woke the adults up once. It wasn't enough to complain during the night, but enough that it was mentioned during check out. Westin employees were apologetic, which we really appreciated. We have provided feedback to make sure that guests with dogs are separated from other guests if possible. June 23, 2014
Rated 4 out of 5 by Location was great, room soundproofing needs improvement Room layout and heavenly bed were at the level I expect for a Westin - very good. Upgrades are needed in the bathroom (seemed a little worn for a relatively new hotel). I stayed on the 24th floor and the noise from the hallway late at night/early morning was ridiculous - woke me up from a dead sleep as I thought people were in my room. I was just glad that the floor wasn't heavily populated until the last night of my stay. June 27, 2014
Rated 5 out of 5 by Plush Very comfortable and great staff at a good price. I am eager to return. June 30, 2014
Rated 3 out of 5 by Not Impressed When I got to the hotel, not once was I approached by anyone in valet. Once I finally almost walked thru the door, Valet attendant said may I have your keys. I said no due to the fact he never helped me with parking nor help with my bags. Then I after I said something to him, and then tried to end the conversation. He stood there and raise his voice and argued with me.. All this while I was on a business call.. June 27, 2014
Rated 5 out of 5 by One of my favorite domestic Westins I've stayed at more than 20 Westins domestically, and I think I can say that this is my favorite. It's a beautiful property with impressive design. The staff is incredibly professional, on-the-mark and as an SPG platinum guest -- the provided ample recognition and amenities. During both of my stays I was upgraded to a large corner suite on one of the top floors. I can't speak highly enough to how impressive these suites are...especially for a business traveler. Restaurant is great with excellent specials and an outdoor seating area. Super convenient self-parking to save the company some money. Will stay here every time I'm in Charlotte. March 4, 2012
Rated 5 out of 5 by Great location This Westin exceeded my expectations. I brought a group to this hotel--I received great feedback about the facility, service, and location. The hotel is within walking distance of restaurants to satisfy every cuisine and price point. The rooms and the views also made our stays extremely comfortable. June 26, 2014
Rated 3 out of 5 by Rooms beginning to show age I have had better room experiences at this property before. The property is beginning to look worn and the room I stayed in should be pulled out of commission until the stains (red) on the carpet are addressed and the condition of the bath tub is addressed. June 26, 2014
Rated 4 out of 5 by Helpful Staff Excellent Customer Service Staff June 27, 2014
Rated 5 out of 5 by Wonderful Place to Stay I always love staying at this Westin, which is why I continue to come back every year when the convention is in town. The staff is wonderful and the rooms are always so clean and well cared for. The only criticism I have is that room service took longer to deliver on both occasions, but I'll chalk that up to packed hotel during a busy convention. June 24, 2014
Rated 2 out of 5 by Needs improvement Lobby bar cramped and lousy service; CBS not received on room TV, despite other channels coming in; disturbed its a pet-friendly hotel, considering it's a convention center, d'town hotel in a corporate town; exposed wiring from ceiling fixture. June 25, 2014
Rated 2 out of 5 by The Worst SPG property I've stayed at The only positive thing about this property are the employees that work here. I've stayed at this Westin on several occasions and each time it's gets progressively worse. They changed the shower heads, which used to be the best feature in the rooms. There is absolutely no SPG recognition. No free water, club room or other amenities offered at almost all other SPG properties. If you are ever coming to Charlotte, do yourself a favor and stay elsewhere. March 1, 2013
Rated 5 out of 5 by I loved this hotel The hotel was very comfortable and quiet. The staff was extremely friendly and well mannered. Breakfast...delicious! I wish that I could have stayed longer. June 23, 2014
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