Rated 4 out of 5 by Robert55 Enjoyed, but the AC needs improvement
Overall, I enjoyed the stay. The staff was wonderful and the amenities were good. However, the AC unit in the room did not work properly. I arrived at the room with the thermostat already set on 68, but it felt more like 78. I turned it as low as it would go (60), but the room never cooled off properly. It made for an uncomfortable night’s sleep. Everything else with the room was reasonable.
August 27, 2012
Rated 2 out of 5 by joe12 Not impressed
We got off to a bad start when we stopped in the parking garage ($18 per day when the private lot around the corner was $6) and there was no signage for an elevator. We found one, but it delivered us outside in the back of the hotel, so we had to walk around the block. The front desk just laughed when they heard this. About an hour later in our room, we killed a cockroach walking up the wall. I'm not surprised now that I've read the other reviews complaining about cleanliness. The in-room wired internet connection had vague instructions, so I called about that and was told that wireless was available, we just had to login and sign up for a payment plan. It turned out that the first day was free, so I was thankful for that. Why does a $200 per night hotel charge for internet, but the $89 hotels have free wireless? Overall, we did not deal with friendly staff, who made me feel that I was in their way.
March 16, 2012
Rated 5 out of 5 by DoctorTom The best that Charlotte has to offer
Nicest and most comfortable stay I have ever enjoyed. Rooms are well appointed with beds you hate to abandon. Very clean. Restaurant and bar staffed by cordial wait staff who are very knowledgeable about their offerings. Prices very reasonable for level of offerings in restaurant.
Only downside was valet service for carpark. Seemed disinterested and disorganized when providing services.
October 24, 2012
Rated 3 out of 5 by NSE2013 Disappointed: Wrong Rate Applied
When I booked my stay I asked for travel industry rate. I was advised that I would receive that rate but I was charged the higher rate. When I asked about it during my stay a front desk personnel said there was nothing she could do. I would hope after all the years that I have been a member there is something SOMEONE CAN DO
August 17, 2014
Rated 5 out of 5 by Jaley Wonderful stay
I was a walker in the Avon Breast Cancer walk and the Westin was the host hotel for the event. I chose to stay at the hotel rather than a tent at the Avon Wellness Village. The Westin advertises the beds and showers as heavenly and I must agree. After walking 26.2 miles, I was thrilled to return to my room and enjoy those ammenities. The room was very clean and the staff very friendly.
October 31, 2012
Rated 2 out of 5 by Travel78 Not up to Westin standards
Rooms was not available for my group until after 3:30, Soap and shampoo from previous guest remained in my shower. Stong smell of mold and mildew in shower area, pink mold in shower head. Complaints regarding shower were not acted upon. Restaurant food was not up to typical Westin standards and service was slow. All areas of hotel appeared understaffed for WOCN meeting.
June 18, 2012
Rated 3 out of 5 by CharlotteLocal Internet Issues
Overall the hotel was fine, but the lack of Internet service in the first room and the spotty Internet service in the room I moved to was extremely frustrating. Do not wait for IT to fix it. Demand to change rooms. I waited three days before I changed and it was a mistake. My co-workers had similar issues. Kimberly, the front desk manager, was excellent and very helpful.
July 26, 2012
Rated 5 out of 5 by medicaprio Avon Walk for Breast Cancer
Needed a good night's sleep and good food. Got both. Next time I will stay a second night and skip the pink tents.
The bed's were great, the food was really good and the restaurant service was exceptional. Aisha was friendly and never lost sight of our needs.
I would recommend this hotel for any event. We received a nice rate for the event which added to the pleasant stay.
October 30, 2012
Rated 5 out of 5 by krayan99 Relaxing stay at Thanksgiving
This hotel is located on the south tip of downtown Charlotte. Very nice views from just about any room. Clean and refreshing look. The staff was extremely helpful and kind. We stayed there to watch the Thanksgiving Parade and to have dinner in downtown Charlotte with friends and it was perfect. The indoor pool and the nice gym made it even better. Must stay here.
November 30, 2013
Rated 5 out of 5 by MJ276 Restaurant needs better menu selections
Everything at this hotel is excellent but the menu at Bar10 is very limited and unexciting. The food was good, but there were no meatless meals and most items were pork based. But in all, this hotel is worth the cost and exceeds all expectations.
August 18, 2014
Rated 5 out of 5 by Renee13 Work or play, the place to stay!
The Westin is an amazing place to go for work or play. The rooms are extremely comfortable, the staff was always helpful and courteous and the venue for the conference I attended was outstanding! The lovely Charlotte downtown was easily accessible on foot and the hotel staff provided us with maps and directions to guide us. Thank you for a top quality experience!
June 4, 2013
Rated 2 out of 5 by BizTravel2014 5 Nights of Good and Bad
I have to say I was disappointed with the hotel overall. I loved the comfort of the bed and the shower, but I didn't like most of the food servers. We waited nearly two hours for a cocktail server to come and check on us regularly (Each time we ordered another round we had to go to the bar because NO ONE checked on us) and we spent at least 200 dollars in the bar nightly. The waitress in the restaurant was even worse.
Then there was the room. The bed was awesome, but there was a knocking noise that persisted throughout the week. Every 15 minutes or so it sounded like someone was throwing a basketball against the wall. And the bed was amazing but useless since the air was so warm. The AC never got cold enough and I would sweat incessantly. It was just not what I had expected and I was thoroughly disappointed. I know this brand can do much better.
August 11, 2014
Rated 2 out of 5 by Susan527 Disappointed
The lobby was beautiful so we were expecting the same for the rooms. The beds were smaller than queen and very uncomfortable. There were not enough towels. If you chose not to valet your car, they were not very helpful. Also, to have to pay for wifi was unbelievable.
April 14, 2014
Rated 2 out of 5 by larry marketing manager
the room smelled like mildew upon entering. my checkin and checkout dates did not match my reversation confirmation. I was charged for both self parking and valet. the front desk staff did not seem to have the authority to correct my bill with ease. This is the second conference that I attended at this hotel and was not pleased with the price/value ratio.
March 25, 2013
Rated 5 out of 5 by bevwill This hotel and staff were wonderful.
Everything met and exceeded my expectations except the temperature control in the room. No matter how low the thermostat was set, the room was still hot which made it hard to sleep. It was cold outside so I'm thinking it may have been on a central control to keep the air from coming on. Other than that, the room was wonderful and the bed was "heavenly".
December 18, 2012
Rated 5 out of 5 by SwampGator Business Trip
My girlfriend and I stayed at the hotel for 3 days on a first time trip to Charlotte. The location was great, the room was large and clean, and the food and service were excellent. We are also big time fitness buffs, and the fitness center allowed us to continue our training without missing a beat. We will definitely look to staying at a Westin again.
November 7, 2012
Rated 4 out of 5 by Cliffnelson Good hotel, great gym
Very nice hotel. Have stayed twice. The restaurant in the hotel is nice; had surprisingly great scallops there. Love the gym: great size for a hotel, really good equipment. One of the times I stayed I got a room with spinning bike in it - a cool feature. They can definitely do a better job on SPG status recognition, but otherwise a really nice hotel.
August 18, 2012
Rated 4 out of 5 by Adrian83 Shocking
I must say that I was very disappointed with the service and aperence this stay with the Westin Charlotte. I checked in at 3:30 on Jan 19th and went up to my suite. I noticed there were no robes in the room for myself or my girlfriend to use so I went downstairs to make the request. Three hours later still no robes. I then proceeded to go back downstairs to find out what was the delay. After that we went to use the toilet in the bedroom.... It won't flush!!! Strike three comes with the headboard being completely broken off the bed... I'm not sure why housekeeping never reported that but I never should have seen it. Chrystal did apologize and took $100 off the room but what I still paid is more than what I should have for the events that occurred. I am completely shocked that the GM wasnt notified or has even called to apologize for what I experienced. It will take a strong act for me to consider another stay at the Westin Charlotte again.
January 24, 2013
Rated 2 out of 5 by Jencheri07 My Stay at the Westin
Both nights I couldn't sleep, I was next to obnoxiiously loud guests, that went in and out of their room all night slamming doors. They were talking loudly in the hallway until 2 am , ect. I had to complain. Lack of sleep for an educational conference is never good. I definitely have had better experiences!
March 10, 2014
Rated 4 out of 5 by rachel needs an update...
The staff was very nice and the hotel in general was fine- I thought the room was a bit run down- my door lock broke, the toliet paper metal holder fell off the wall.... the hotel needs some dire updates and maintainance but in general everyone was nice and I enjoyed my stay- and I appreciate all the help and support I got from the staff.
March 10, 2013
Rated 5 out of 5 by HWW1 Good conference hotel
Stayed for five days for a conference. Comfortable, clean well-equipped room. Hotel has the amenities I expect
August 19, 2014
Rated 5 out of 5 by CGloria Loved Room, Gym & pool
The room was wonderful! Hotel staff was very friendly. The gym had all the machines & weights I needed to do a great workout and with good space, water, towels and more.
The only thing I was dissapointed at was the bar. I asked for Bailey's and they served me 1/8 of a cup (almost nothing!) and they charged me $12!!! It was ridiculous!
September 19, 2012
Rated 5 out of 5 Excellent Hotel
After walking 39.3 miles in 2 days with the Avon Walk for Breast Cancer, it was awesome to relax in our hotel room. The mattress was wonderful, the shower head was awsome and the spa services were divine! The entire hotel staff was very professional and friendly. Will definitely stay at the Westin Charlotte the next time I'm in town!
November 1, 2012
Rated 1 out of 5 by RL50 Business Traveler
I waited in this hotel lobby 4:30-6:30pm waiting for my room to be ready. They kept saying they would let me know when it was ready. I finally returned to the desk and they had never bothered to contact me. There were dozens of people waiting.
When I got to my room there was clothingin the drawers. Clearly they never cleaned them.
April 8, 2013
Rated 3 out of 5 by NMU52 Room was shabby
Carpet was stained, sink chipped, furniture was dented and scratched. Definitely not what one would expect at a Westin. Plug by desk didn't work so good thing I had an extra adapter so I could plug in phone and laptop.
Why is there a charge for wireless? Most cheaper hotels have free wireless. But the speed was decent.
June 25, 2012
Rated 3 out of 5 by Teamroom13 Dropped the ball on quality
Lower ratings are because I had to call reception for both a bathrobe and a hair dryer as neither was in my room upon check in! The room showed signs of significant wear and tear for a new hotel. The bathroom lighting is HORRIBLE for women to apply makeup. However, the staff was very friendly, helpful and accommodating.
August 12, 2012
Rated 4 out of 5 by rth43 VERY nice hotel!
From the door men to the front desk to the maid service to the bar, coffee shop and restuarant: we could not have more pleased. The price was consistant with a great hotel. My only negative would be why do they have to charge for internet service? It's free everywhere else around them and necessary for travelers.
October 14, 2012
Rated 3 out of 5 by Eroku 100+ nights at this hotel
Couple of things from more than a year of staying at this hotel.
1) The staff is amazing. Very helpful and willing to go the extra mile. I was sick late at night during one of my stays. Can you believe there is no 24 hr pharmacy, gas station, or anything that sells Tylenol in all of downtown Charlotte? Well the front desk offered to pay for a limo to take me to the nearest one to get some medication.
2) Don't expect an upgrade to a suite. I've stayed here a year and have not been upgraded once. Others on my team have, but it's super rare.
3) The food is quite good in the hotel restaurant, although the room service is a bit off. Not sure why, I assume it's coming from the same kitchen, but it tastes different.
4) The temperature control in the rooms are not good. I have problems with no heat in some of the rooms. The temperature is also not accurate.
5) The pillows feel kind of old sometimes, they clump up and feel thin.
Overall an average hotel, but with great staff.
January 22, 2013
Rated 2 out of 5 by none12345678 Suite Booked..no suite available at check in.
I booked a suite. "King bed, 615 sq ft, separate living area with sofa, two bathrooms"
When I arrived they claimed it was a mistake and no suite was available. This was about 6:30PM. Not late.
I got a regular room (king, not a suite). They apologized.offered to 'try and upgrade me next trip'.
And I am a SPG Platinum member
(Ive stayed here perhaps 8 times over the last 3 years- pretty mediocre treatment of Platinums. Great property, comfy rooms, good location....but just very busy with poor service.)
Poorly handled. I could have forced them to 'walk' me, in which case they would have paid for my room elsewhere.
I just got off the phone with them following up (I am in the hotel) and again all I got was "Im sorrys".
There are things a guest service person can do- dollars, SPG points, food. None of this was considered nor offered. Staff really failed to understand what they could do in this situation to make a guest feel that they appreciated their business.
August 14, 2014
Rated 5 out of 5 by EL30 Great hotel for business
Good location, comfortable, clean rooms. Gym clothes and shoes can be provided too! (Although I didn't actually try this out since I brought my own, but I will try it next time). Only drawback is that the hallways are loud so you can hear people going in and out of their rooms when you are in your room.
December 3, 2012