Rated 3 out of 5 by eabaylin28 The staff was nice
the room had broken lamp and the lamp shades were torn. The toilet paper hold was lose and the paper kept falling off. The first room that we were put is was outside the venting for the kitchen and it smelled like grease.
October 23, 2013
Rated 5 out of 5 by Kate20 Exceptional Quality!
The staff at the Westin Charlotte went above and beyond to assist me! I was very impressed with the level of customer service I received. The hotel was clean and comfy. Also the 24 hr town car service was so convenient!
April 9, 2013
Rated 5 out of 5 by Sledge Better than expected
My recent stay at the Westin Charlotte was wonderful. The moment you arrive you realize why you chose to stay there. The staff makes you feel special. The rooms are clean, spacious and provide you with a wonderful view.
July 16, 2013
Rated 4 out of 5 by KIO48 Charlotte in July
A wonderful staff and excellent accomodations in a nice location.
July 14, 2014
Rated 5 out of 5 by DeniseH2O Post-Game Layover
Our overnight stay was after a recent football game. Everything was great from check-in to check-out. Beautiful hotel and comfortable rooms. Just what was needed after a day out and about. Would definitely stay again.
September 10, 2013
Rated 3 out of 5 by TT65 This hotel offers easy access to all downtown locations
This hotel is situated near the heart of the downtown cultural and culinary activties. The pool however, is indoors with a small outdoor terrace that loses access to the sun mid-day.
May 19, 2014
Rated 5 out of 5 by AMA90 AKA Boule
Great Staff, very accommodating
July 20, 2014
Rated 5 out of 5 by PickyTraveller Exceptional comfort for business traveler
Very comfortable room, facilities were bright and appeared new, location was convenient for my needs. Near heart of downtown. Great jogging routes through city, and fitness facility.
May 18, 2014
Rated 4 out of 5 by MellieBellie Simple Fixes
Remote didn't work, maybe battery was dead, the menu was not full(parts were missing) was a little upsetting that room service was gonna be a hour and a half wait, (at 9:30 at night) other than that the stay was good
February 25, 2013
Rated 4 out of 5 by cczahnow Great location but
My room was beautiful, the bed was dreamy but the hallway noise was atrocious! The 2" gap under the door probably had a lot to do with it. I would stay here again but ask for a "quiet" room if they have such a thing.
June 10, 2013
Rated 4 out of 5 by Don37 Everything great execpt Ember restaurant
Had a great stay at the Westin Charlotte, except for a visit to Ember. Really bad server, who had the response of "no problem" to any request. On top of that, was never served soup that was ordered and charged form.
October 21, 2013
Rated 3 out of 5 by dorr NACBA Conference
The room was beautiful; food at the restaurants great; check in trouble free. Only problem is 2 of the five days we were there housekeeping never showed up. Unbelievable. That would cause us to not stay there again.
July 16, 2013
Rated 5 out of 5 by Whitmore great hotel to stay at
Wonderful location to stay for a convention and you have great rooms and your help is friendly and informed.
July 1, 2014
Rated 5 out of 5 by ysoslow Charlotte Westin features
Great accomodations, clean rooms and banquet facilities. Staff are prompt, courteous and smiling with positive attitudes and very helpful. The hotel staff focus on details providing a warm and friendly experience.
June 21, 2013
Rated 5 out of 5 by Person2014 Continued Westin Quality
The Westin continues to be my top hotels to stay in around the country. The staff are pleasant, rooms are great and the food it divine.
June 19, 2014
Rated 5 out of 5 by Dante45 Conference rooms
This was the best hotel in the 13 years of doing conferences. That the meeting rooms were large. Great audio..
Easy to go to one room to another . The food provided and snacks were great.
I hope we come back.
February 8, 2014
Rated 3 out of 5 by Hardy5 Smoke Smell In Room
Our room had a smoke smell in it. My husband & I have allergies so we weren't happy. We told the front desk & they said, "someone probably is smoking in their room & it's coming through the vents" very causally.
September 9, 2013
Rated 2 out of 5 by Teresa1962 Needs Improvement
Rooms were dirtly, old drinks left in mini bar that did not work. Toilette overflowed, front dest could not get anything correct with 4 pp sharing two rooms. Charging for internet these days is a total rip off.
January 11, 2013
Rated 5 out of 5 Love this hotel
I really enjoyed my NYE stay here. Aside from the smoker on my hall, my experience was wonderful. The beds are amazing, the rooms are clean, and the staff is very friendly. The restaurant was also really great.
January 3, 2013
Rated 5 out of 5 by babyblu656 Charolotte Stay
hotel was good. Needed to be placed on a waiting list for a micrpwave , due to a special diet. I never received one, and was never asked if I did. Other than that, the room was awesome , and the food wonderful.
June 21, 2013
Rated 4 out of 5 by Kurt28 Nice - but know what to expect
Very comfortable, quiet and clean room. Great banquet room and food service!
Beware of the extra $18 per day to park at the hotel. Also, the bottled water in the room is not complimentary as advertised.
March 10, 2014
Rated 5 out of 5 by Truck Gracious, helpful staff
Comfortable, clean room, great shower, and staff went out of its way to make my stay more pleasant
July 2, 2014
Rated 2 out of 5 by seadog used to be a nice hotel
WE have stayed here since it was built. The sheets at one time were a nice quality and bath robes always in the room. Now we were upgraded to a nice room and there was nothing as nice as your most basic hotel.
November 21, 2012
Rated 3 out of 5 by SandraMcB Just okay for the price.
The hotel is conveniently close to the airport. Lobby has free wifi and nice, albeit loud, lounging area. I ordered room service for lunch for a telephone meeting and they didn't bring what I ordered. I couldn't say anything without disrupting the flow of my meeting. The woman that took my order spoke broken English and I don't think she understood me. Also, my room was never cleaned one day. I put the Do not disturb sign up in the morning but then took it down around noon. I called at 1 p.m. to let them know they could come and they never came. I called back around 5 p.m. and they said it was too late and they would send me towels and a $5 voucher to use toward food in the hotel. I planned on using the next morning at brunch but when I went down to brunch at 11:00 a.m. they said they only had brunch on Sundays that weekend. Even thought it was advertised for brunch both days. Several times I went to the gift shop and it was closed with a sign on the door that said "back at XX time". I kept going back but it was never opened at the time it said. Overall service was not good.
April 8, 2013
Rated 1 out of 5 by Kik827 Poor Customer Service from beginning to end
Myself and my group experienced issused from beginning to end. From the room accomodations, room blocking, deilvery of items to room, vent covering falling on someone, late check outs not setup to issues with compensation for things like valet not being completed. In order for my group to get what we were promised it took 3 seperate trips to the front desk each trip ranging from 1-3 hours. I booked this property via recommendation from a friend however I must say I will not be recommending this property to anyone else. There is no reason why we had to recieve the service we recieved. I am mostly upset because though this was planned months and months in advance my bride who was there celebrating her bachelorette party weekend (which this was all a surprise to her) had to come down to the desk because she had enough with the horrible customer service and accomodations. I am extremly unsatisfied and not appreciative of the treatment or added on stress that not only made my weekend worse but also in turn made my party late for other events we had scheduled throughout the weekend.
October 14, 2013
Rated 5 out of 5 by Trish8 Fantastic Hotel Stay
This 25 floor hotel is fabulous and I reccommend anyone to enjoy a fantastic stay. Great location close to all of Charlotte's classic and up and coming restaurants, bars, entertainment venues and shopping!
January 4, 2013
Rated 4 out of 5 by Gary8904 Foggy wihndow
The window in our room was completely fogged up; not due to condensation. It appears this is due to a worn seal and therefore there is absolutely no way to see out the window...might as well not have one.
September 9, 2013
Rated 3 out of 5 by Dan321 This hotel could do better
Appearance is nice but expensive for what it has to offer.
Expensive wifi access, and excessive room charges for in room dining with a very limited menu.
I travel often and I could not wait to check out
July 17, 2013
Rated 5 out of 5 by Edward13 Excellent Staff and Stay
The hotel staff was courteous, attentive, and efficient. All of my needs were met with a smile and prompt service. It was obvious the staff wanted to be helpful. The room was neat, clean, and comfortable.
April 28, 2013
Rated 4 out of 5 by FamilyReunionAttendee Excellent Catering
We held our family reunion banquet at this hotel on June 29, 2013, and the food was excellent and presented well. Out of our 53 years of having a family reunion, the food at this hotel ranks at the top.
July 1, 2013