Rated 3.8 out of 5 by 791
Rated 3 out of 5 by CPS8 This hotel is nice with the exception of the taxi service you are using.
We were satisfied with all aspects of our hotel stay except the taxi service arranged by the hotel. It may be wise to reconsider the taxi service you are using. We were told we would be picked up by the driver who took us to an event. When we called the Westin for help with this after the event, unfortunately the staff who answered the phones did not take care of the problem. We had to wait in an unsafe area for 1 1/2 hours before we were picked up by a taxi service we had to contact.
October 21, 2014
Rated 1 out of 5 by Waitedtoolong Add 30 mins to your itinerary for Check-in
Entered the lobby at 5:03pm. Only 2 people working check-in counter and the line to check in was 10 people deep. At 5:35 we were finally able to begin the check-in process. Finally got to our room at 5:45.
October 20, 2014
Rated 4 out of 5 by Kbl59 A bit noisy for our taste
Great location but a noisy lobby both in evening and early morning.
Our room on 9th floor could hear train doors ding to indicate opening or closing all night.
October 18, 2014
Rated 3 out of 5 by Girls2014 Westin Had Higher Expectations
I expected much more from the property/experience. The staff were the best part of the stay. Room had a few issues and discussed prior to departure. There are so many less quality properties with better amenities for guests/groups i.e. considering free wifi would be a suggestion. The movie prices for older movies was not reasonable in our opinion as well.
October 13, 2014
Rated 5 out of 5 by boo49 5 star experience
This Westin went way beyond ny expectations.
The staff was courteous, professional and personable.
The room was spacious and inviting.
The amenities were top of the line.
October 14, 2014
Rated 5 out of 5 by k4hand Wonderful hotel experience!
Very friendly staff, great location to downtown, and the rooms are ultra comfy!
October 13, 2014
Rated 1 out of 5 by oops27 greatly disappointed/not welcoming
first room we were given smelled like cigarette smoke....rooms have a very drab unfriendly feeling, very generic....we would appreciate & prefer complimentary breakfast, we would never recommend the Westin to anyone, we were only there because of a wedding block of rooms...the Embers turned me away when I tried to purchase a coffee....go to the Starbucks I was told...perhaps that cup of coffee would have been satisfied with an order off the breakfast menu...lobby cold feeling
September 30, 2014
Rated 5 out of 5 by BradyBoy16 Westin Charlotte downtown
GREAT hotel with two suggested upgrades. The "arrow" on the key card is quite small, make it larger and/or have the front desk explain it. Put a light on the in/out key card reader at the parking garage, hard to see at night. Left some luggage and Security was very good about calling back and promising to send it to me.
September 29, 2014