Rated 5 out of 5 by Jaymeanna Excellent
We were extremely satisfied with our room and the staff went above and beyond to accommodate us in anything that we needed. The bed was very comfortable due to my severe back and neck injuries, it was the very first time I didn't wake up in pain. We were on the 18th floor and the view was beautiful.
May 25, 2016
Rated 5 out of 5 by MH1959 Great Place
Very nice looking hotel, great rooms, responsive staff. Looking forward to staying here again.
May 23, 2016
Rated 3 out of 5 by Oliver01 Pet Accommodations
Overall was satisfied with this Hotel. My concern is providing a safe place to take my pets for a walk. The only grassy areas were next to very busy streets. Had to cross the street towards the stadium to find a safe grassy area.
May 9, 2016
Rated 2 out of 5 by 100KMilesTraveler Terrible Restaurant Service for a Business Meeting; Nice Hotel Facilities and Rooms
Facilities and Hotel Rooms were very nice (new), but quality of service is severely lacking. Especially, if you're planning on having a business meal at the JP Charlotte restaurant. Booked a reservation at the JP Charlotte restaurant for breakfast for a client meeting. When we arrived for to check-in for our reservation, hostess informed us that reservation would not be honored because the 'wait list' was too long and that we would be added to the end of a 30 min wait list. Unacceptable and went to Lola's down the street instead.
I'm usually a starwood loyalist when I travel, but this experience has changed my mind about where I'm staying when I'm in Charlotte (staying away).
April 28, 2016
Rated 1 out of 5 by Cdarnau Love Westin Hotels, Not this one
Anytime my wife and I visit a city that has a Westin it is our hotel of choice. This one will not be on my list again. We arrived at the hotel at 5pm and was told check in was at 4pm. Our room was not available. We were told that they would call us when it was ready and took our number. We were going to a concert that started at 7pm. Still no call but at 6:45 we returned to the hotel to check in and was told our room was still not available. We put our bags back in our car and went to the concert. Still no call we arrived back in the hotel at 10:45 to find our room finally ready. When we got to our room it was very hot. We turned the air to 60 but it never got below 70 in the room. My wife and I both slept on top of the covers due to how hot it was in the room. Room service was promptly knocking on our door though at 10:30 letting us know we needed to leave. This stay was definitely the most uncomfortable of all my Westin experience. I would definitely recommend other Westins just not this one.
April 27, 2016
Rated 3 out of 5 by lisrn919 Pierre was FANTASTIC
This was my first time at a Westin and it was for a conference. When I made the reservations, I had put into the comments that my colleagues and I would like to be close, as we had driven together. Pierre, at the front desk, worked magic and not only got us close, but managed adjoining rooms!!! We were very pleased. He made the stay at this Westin a great one. Thank you SO MUCH Pierre!
April 25, 2016
Rated 3 out of 5 by redvelvetcake World's largest Pub Crawl
Arrived in time for the annual world's largest pub crawl. The city was alive and buzzing. Loved the gym and the variety and quantity of equipment. The gym was also super clean. There is construction so it is difficult to enter the hotel via rental car. The street construction is not under the hotel's control, but they need signage. I rang from the rental car and the Westin employee was not nice… Why don't you put up a sign other than loading dock? The garage was also super full and under construction. In addition, it took over two hours to find our packages that were fedex'd in advance. This was a problem as it made us super late for our meeting. The property is next to convention center and Nascar Hall of Fame and great restaurants within walking distance. Love having a mini starbucks in the lobby!
April 22, 2016
Rated 3 out of 5 by review042016 I love Westin, but this hotel could use some improvement
I love the Westin and have been very happy in the past with my stay. This time I would say it was average. Starting with the gentleman who checked me in - he was lukewarm. He was certainly not unfriendly, but I would not characterize him as friendly. The room was a corner room which is a fabulous view, but the carpet was stained and the room a bit worn. Our food was cold at the bar and not really that great. In addition, our breakfast was just OK. I have come to expect so much more, so I was disappointed. Thanks so much for asking.
April 18, 2016