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Rated 3.8 out of 5 by 847 reviewers.
Rated 2 out of 5 by Terrible Restaurant Service for a Business Meeting; Nice Hotel Facilities and Rooms Facilities and Hotel Rooms were very nice (new), but quality of service is severely lacking. Especially, if you're planning on having a business meal at the JP Charlotte restaurant. Booked a reservation at the JP Charlotte restaurant for breakfast for a client meeting. When we arrived for to check-in for our reservation, hostess informed us that reservation would not be honored because the 'wait list' was too long and that we would be added to the end of a 30 min wait list. Unacceptable and went to Lola's down the street instead. I'm usually a starwood loyalist when I travel, but this experience has changed my mind about where I'm staying when I'm in Charlotte (staying away). April 28, 2016
Rated 1 out of 5 by Love Westin Hotels, Not this one Anytime my wife and I visit a city that has a Westin it is our hotel of choice. This one will not be on my list again. We arrived at the hotel at 5pm and was told check in was at 4pm. Our room was not available. We were told that they would call us when it was ready and took our number. We were going to a concert that started at 7pm. Still no call but at 6:45 we returned to the hotel to check in and was told our room was still not available. We put our bags back in our car and went to the concert. Still no call we arrived back in the hotel at 10:45 to find our room finally ready. When we got to our room it was very hot. We turned the air to 60 but it never got below 70 in the room. My wife and I both slept on top of the covers due to how hot it was in the room. Room service was promptly knocking on our door though at 10:30 letting us know we needed to leave. This stay was definitely the most uncomfortable of all my Westin experience. I would definitely recommend other Westins just not this one. April 27, 2016
Rated 3 out of 5 by Pierre was FANTASTIC This was my first time at a Westin and it was for a conference. When I made the reservations, I had put into the comments that my colleagues and I would like to be close, as we had driven together. Pierre, at the front desk, worked magic and not only got us close, but managed adjoining rooms!!! We were very pleased. He made the stay at this Westin a great one. Thank you SO MUCH Pierre! April 25, 2016
Rated 3 out of 5 by World's largest Pub Crawl Arrived in time for the annual world's largest pub crawl. The city was alive and buzzing. Loved the gym and the variety and quantity of equipment. The gym was also super clean. There is construction so it is difficult to enter the hotel via rental car. The street construction is not under the hotel's control, but they need signage. I rang from the rental car and the Westin employee was not nice… Why don't you put up a sign other than loading dock? The garage was also super full and under construction. In addition, it took over two hours to find our packages that were fedex'd in advance. This was a problem as it made us super late for our meeting. The property is next to convention center and Nascar Hall of Fame and great restaurants within walking distance. Love having a mini starbucks in the lobby! April 22, 2016
Rated 3 out of 5 by I love Westin, but this hotel could use some improvement I love the Westin and have been very happy in the past with my stay. This time I would say it was average. Starting with the gentleman who checked me in - he was lukewarm. He was certainly not unfriendly, but I would not characterize him as friendly. The room was a corner room which is a fabulous view, but the carpet was stained and the room a bit worn. Our food was cold at the bar and not really that great. In addition, our breakfast was just OK. I have come to expect so much more, so I was disappointed. Thanks so much for asking. April 18, 2016
Rated 4 out of 5 by Hotel Dining The allure of regional cuisines notwithstanding, many of your guests will not be enamored of an approach so locally defined that good breads, for example, are unavailable even upon request (JP) (and your more widely traveled guests will not consider cornbread an acceptable alternative). A more sophisticated eye might also broaden the entre' offerings just a bit on the assumption that Carolina cuisine may not appeal to European and other guests from abroad. In room dining brought cokes w/o glasses and without ice, bread with no butter, etc. Its a good hotel, but the food services are lagging a step behind. March 18, 2016
Rated 4 out of 5 by overall recommend Stayed in March 2016. The staff as great. The gym was great. I really appreciate that it was open 24hours. As usual the beds are very comfortable to sleep in. My only real criticism is that the cleaning people only leave 3 towels every day for clearly 2 people. I know I'm not the only set of 2 people who requires more than 3 towels. But overall, I recommend this property. March 17, 2016
Rated 5 out of 5 by Stuck at CLT on Weather Cancelations After my second flight of the night, and the last one on the schedule, I was stuck at CLT with no room reserved and no help from AA (weather). No rental cars, over an hour for taxi, I found the Westin Charlotte and an uber SUV, and I was set. Status recognized at checkin by a friendly southern smile and checked into a very nice room, I was cleared for late checkout so I could work the next day. Stay could not have been better, so together we made lemonade from the lemons provided by mother nature. Will look to book this hotel on my next (hopefully planned) trip to Charlotte. March 15, 2016
  • 2016-05-03 T09:15:26.159-05:00
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