The Westin Charlotte

  • 601 South College Street
  • Charlotte,
  • North Carolina
  • 28202
  • USA
  • Landkarte

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Rated 3.8 out of 5 by 760 reviewers.
Rated 4 out of 5 by Nice Enough The hotel is nice enough if you have plenty of money in your budget to spend. Otherwise, you may want to go elsewhere. As I was here because of a conference, the room rates were reasonable. When I needed anything from the staff, they were always polite and saw to my needs immediately. The problems I did have were during the dining events. The wait staff were always hovering and I find that very annoying. They were always wanting to take my plate, cup, and flatware too soon. I had to wave them away many, many times. Also, the food served wasn't up to par for this type of hotel. If you are staying here - eat elsewhere. August 11, 2014
Rated 3 out of 5 by Disappointed: Wrong Rate Applied When I booked my stay I asked for travel industry rate. I was advised that I would receive that rate but I was charged the higher rate. When I asked about it during my stay a front desk personnel said there was nothing she could do. I would hope after all the years that I have been a member there is something SOMEONE CAN DO August 17, 2014
Rated 4 out of 5 by Key Location Beautifully designed hotel located perfectly for attending conferences and for exploring the Queen City and it's surroundings! August 17, 2014
Rated 4 out of 5 by A welcoming Westin I stay at a lot of hotels. I've traveled for business and conventions over twenty weekends this year. You think all hotels are the same but they are not. These folks really have their act together. Staff are well trained, attentive, and competent at their jobs. Food arrived quickly and correctly both in the bar and to room service. You think you should take these things for granted but after being at several properties elsewhere recently that didn't reach that standard, this Westin was a haven of competence. I would definitely stay there again if in the Charlotte area. August 11, 2014
Rated 4 out of 5 by some difficulties There were 3 names on the room. I made the reservation. When one of my roommates tried to check in (she arrived before me), they could not find our reservation under my name or her name. They finally found it under the 3rd person's name. When I reserved the room I also reserved a roll-away. When my roommate was finally able to check in, she asked about the roll-away and they said they would send it right up. This was about 12-12:30. I arrived after 3 and the roll-away had not been delivered. We went back down to the desk and asked again. The roll-away finally arrived after 4:00pm. Also, we had to call housekeeping when we arrived back at our room after 5 on the 4th day of our stay, our room still had not been serviced. We had to call down and request. The Do Not Disturb was NOT on the door. August 13, 2014
Rated 4 out of 5 by This hotel has great features. My husband and I were celebrating our two year wedding annivrsary. The stay was great! The only problem we had was that the strawberries and wine was not in the room when we arrived and we had to call for that. It was delivered immediately. My husband did not eat any because they were all voered with nuts and chocolate, so I ate them all (5). The wine/champagne was very good. We had a wonderful view of the city! The over all stay was great and e will stay again. LovelyOne44 August 13, 2014
Rated 2 out of 5 by Suite Booked..no suite available at check in. I booked a suite. "King bed, 615 sq ft, separate living area with sofa, two bathrooms" When I arrived they claimed it was a mistake and no suite was available. This was about 6:30PM. Not late. I got a regular room (king, not a suite). They apologized.offered to 'try and upgrade me next trip'. And I am a SPG Platinum member (Ive stayed here perhaps 8 times over the last 3 years- pretty mediocre treatment of Platinums. Great property, comfy rooms, good location....but just very busy with poor service.) Poorly handled. I could have forced them to 'walk' me, in which case they would have paid for my room elsewhere. I just got off the phone with them following up (I am in the hotel) and again all I got was "Im sorrys". There are things a guest service person can do- dollars, SPG points, food. None of this was considered nor offered. Staff really failed to understand what they could do in this situation to make a guest feel that they appreciated their business. August 14, 2014
Rated 2 out of 5 by 5 Nights of Good and Bad I have to say I was disappointed with the hotel overall. I loved the comfort of the bed and the shower, but I didn't like most of the food servers. We waited nearly two hours for a cocktail server to come and check on us regularly (Each time we ordered another round we had to go to the bar because NO ONE checked on us) and we spent at least 200 dollars in the bar nightly. The waitress in the restaurant was even worse. Then there was the room. The bed was awesome, but there was a knocking noise that persisted throughout the week. Every 15 minutes or so it sounded like someone was throwing a basketball against the wall. And the bed was amazing but useless since the air was so warm. The AC never got cold enough and I would sweat incessantly. It was just not what I had expected and I was thoroughly disappointed. I know this brand can do much better. August 11, 2014
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