The Westin Charlotte

  • 601 South College Street
  • Charlotte,
  • North Carolina
  • 28202
  • USA
  • Landkarte

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Rated 3.8 out of 5 by 788 reviewers.
Rated 3 out of 5 by Westin Had Higher Expectations I expected much more from the property/experience. The staff were the best part of the stay. Room had a few issues and discussed prior to departure. There are so many less quality properties with better amenities for guests/groups i.e. considering free wifi would be a suggestion. The movie prices for older movies was not reasonable in our opinion as well. October 13, 2014
Rated 5 out of 5 by 5 star experience This Westin went way beyond ny expectations. The staff was courteous, professional and personable. The room was spacious and inviting. The amenities were top of the line. October 14, 2014
Rated 5 out of 5 by Wonderful hotel experience! Very friendly staff, great location to downtown, and the rooms are ultra comfy! October 13, 2014
Rated 1 out of 5 by greatly disappointed/not welcoming first room we were given smelled like cigarette smoke....rooms have a very drab unfriendly feeling, very generic....we would appreciate & prefer complimentary breakfast, we would never recommend the Westin to anyone, we were only there because of a wedding block of rooms...the Embers turned me away when I tried to purchase a coffee....go to the Starbucks I was told...perhaps that cup of coffee would have been satisfied with an order off the breakfast menu...lobby cold feeling September 30, 2014
Rated 5 out of 5 by Westin Charlotte downtown GREAT hotel with two suggested upgrades. The "arrow" on the key card is quite small, make it larger and/or have the front desk explain it. Put a light on the in/out key card reader at the parking garage, hard to see at night. Left some luggage and Security was very good about calling back and promising to send it to me. September 29, 2014
Rated 4 out of 5 by good news and bad news First and foremost, the front desk manager, Kimberly Johnson went above and beyond the call of duty to assist during check in when the reservations i made were not quite right. i truly appreciated her willingness to jump in to assist in a creative way. she is a real gem. on the downside, the room had an odd odor emanating from the bathroom that lasted my entire stay. I did not complain abut it, but it was very odd and unpleasant. lastly, the bell staff appears to have cut a deal with a few limo drivers, so that if you ask for a taxi to the airport, they take you to a limo instead of a cab. indeed the taxis must know the scam, as they are not around. obviously, the limo guys are "very friendly" with your bell staff for the benefit. September 18, 2014
Rated 5 out of 5 by price should include internet For as high as the price was it should have included in-room internet at no additional charge. November 4, 2012
Rated 5 out of 5 by One of my favorite domestic Westins I've stayed at more than 20 Westins domestically, and I think I can say that this is my favorite. It's a beautiful property with impressive design. The staff is incredibly professional, on-the-mark and as an SPG platinum guest -- the provided ample recognition and amenities. During both of my stays I was upgraded to a large corner suite on one of the top floors. I can't speak highly enough to how impressive these suites are...especially for a business traveler. Restaurant is great with excellent specials and an outdoor seating area. Super convenient self-parking to save the company some money. Will stay here every time I'm in Charlotte. March 4, 2012
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