Rated 1 out of 5 by mtaylor15300 Find somewhere else to stay
There was a mix-up with my reservation and the front desk was not helpful and rude. Now they are charging me the cost of an extra night fee due to the mix-up. Room service fees were ridiculous and when I went downstairs to get dinner, the lock on my room quit working. Had to wait for security and then maintenance before I could get in so had to eat my dinner on the floor outside of my room or it would have been cold.
October 19, 2016
Rated 2 out of 5 by ddb1234 Hair Show
My self, along with my daughter and her friend stayed here because the hair show convention was directly across the street. For the price we paid, I assumed this would be a great hotel. I was so disappointed. First, the staff overcharged our credit card for the security deposit. We spent about an hour and a half trying to get it straightened out. Finally, it was straightened out however, we were not reimbursed until 3 days afterwards and we needed the money for our stay. Next, we wanted to eat dinner at the hotel, only to be turned away at 7pm because "they were short staffed and not taking any customers the remainder of the night". The restaurant had many seats remaining. So, we went to the lounge restaurant and the waitress wanted our credit card before she would even take our order. I said "I am paying cash". She refused to accept this. We were not going to allow anyone else in the hotel to have access to our credit card. We had a dinner coupon so she held this before she would serve us. The service here was horrible. We were ignored for the most part because of a party going on in the lounge area. The room was very outdated. I will not stay here again.
October 12, 2016
Rated 5 out of 5 by julienun Exceptional Staff
Our sons wedding in Savannah with the eye of hurricane Matthew bearing down on us, went off without a hitch. But not without anxiety. Flights were cancelled, so we were faced with a long drive home to Ohio. Coupled with the stress of a wedding, a hurricane and a long drive, we decided to pull over in Charlotte, NC. With slight complications due to booking just after midnight with expedia online. Our check in time would have been Friday, Oct. 7 after 3:00pm. We arrived at 1:30am, dead tired and in need of a good nights rest. Through the professionalism, and most of all heartfelt kindness and compassion of Benita and her co-worker, whose name I am sorry to say I cannot remember. (She was a manager there). We were treated like family. We will come back to Charlotte and the Westin because of the efforts and kindness of these two lovely ladies.
Ken and Julie Nungesser
October 8, 2016
Rated 4 out of 5 by Scooby12 Cleanliness
Carpet was extremely stained and dirty. The room in general was not clean, stains on the walls, dust. Outdated hotel- not up to par with other Westin's. This would not be my hotel of choice.
September 26, 2016
Rated 5 out of 5 by MC92 Great Staff
Front desk staff, gift shop attendant and housekeepers were very friendly. Eugene was helpful and made us feel welcome.
September 15, 2016
Rated 5 out of 5 by Rocketgirl Very clean and convenient to trolley line
Very convenient to trolley line - you can pretty much take the back entrance through the second floor from the entrance to the trolley to your room. Spacious lobby, nice staff, very clean and comfortable room, though view is mostly of construction outside. Trolley is extremely convenient to go most places in uptown, and area is walkable, albeit quiet.
September 15, 2016
Rated 1 out of 5 by Printlaw10 Not up to par
Hotel staff was rude, charged for business center, computers were extremely slow @$.40/min (Speedtest was .87k!) no platinum recognition. Never staying here again.
September 7, 2016
Rated 1 out of 5 by Agentc Horrible, Not a Westin
The feel of the lobby was luxury.
All else was not good.
We arrived from an 8 hour trip(exhausted), assigned room had horribly stained carpet throughout. Staff allowed us to preview 7-10 rooms before we found one clean enough to re-assign. All downhill from there. The room/hotel was not up to the westin standard we are used to. Horrible experience.
September 6, 2016