Rated 3.8 out of 5 by 818
Rated 5 out of 5 by Carhartt Consistent Quality
The Westin Charlotte delivers a quality experience each and every time I am in the area. The check in process is always quick and easy. The staff is friendly and attentive. The rooms are clean and refreshed. I always have a great experience here.
July 23, 2015
Rated 5 out of 5 by santri1969 Great downtown access property
Stayed multiple times and last time over a weekend with family - excellent SPG recognition, locations with good downtown access to restaurants, easy and accessible location.
July 13, 2015
Rated 5 out of 5 by eajesq Picky Traveler very impressed
Ritz caliber service all around.
July 8, 2015
Rated 4 out of 5 by Crushiceman Charlotte Stay
Just did a local weekend getaway with the kids. The staff was excellent. Ashley checked me in and made sure all my preferences were met. The room was clean and comfy. The location is just right and everything is within walking distance. I will stay here again!!
July 6, 2015
Rated 5 out of 5 by Mallory Great Customer Service!
The staff at the front desk (particularly Kimberly Johnson, Jasper, and Nancy) have gone above and beyond several times during my stays. They always greet each patron with a smile and figure out away to improve their overall experience at the hotel. Even though this hotel is one of the busiest ones in the country, they make each guest feel important and as though they individually matter.
The few frustrations that I have with the hotel (ie. lack of partnership at a local gym and sometimes inflexibility with room service options) are overshadowed by the friendliness and helpful front desk staff.
June 29, 2015
Rated 5 out of 5 by Fish123 Awesome
Awesome awesome people at the event awesome people at the hotel this was just a wonderful wonderful stay I really love the hotel and they event that I was that was awesome awesome thank you very much a lot awesome but that's just the way it is
June 24, 2015
Rated 5 out of 5 by Tomd1965 Gret stay
Had a nice room on the end with two views and it was clean and fresh!
June 22, 2015
Rated 1 out of 5 by Larry2752 Avoid
It may have been that my expectations were too high. I had heard good things from fellow employees that had stayed here. At check in I had to ask how to find elevators because employee was in a rush to get back in a conversation with someone else. There was a competition between the carpet and towels in my room as to which was more frayed. The A/C and pillows great, mattress not very comfortable. Theit guest services book says to printing passes at kiosk by Starbucks, it is in opposite area of lobby sitting on a counter. Being from Florida I am used to people being friendly and saying Good Morning. Here all employees seemed to be looking for something on the floor all the time because they don't make eye contact or say hello. I'm beginning to believe finding bugs in your is part of the Starwood experience. Last in Portland, Oregon both rooms had bugs, had been moved from one to another. Checked out and moved across the street. Here at the Westin I didn't find the bug in the bed until I left on the last morning. There's no shuttle service like another hotel there so expect to walk or use a cab if you don't have a car. At check out the woman did say Thank you, but didn't ask how my stay was. After this stay and the one in Portland I won't be using Starwood properties ever again.
June 18, 2015