Rated 1 out of 5 by arn88 This hotel was a major disappointment.
We stayed at the Westin assuming the accommodations would be superior to those of the other major chains in Charlotte. Unfortunately, this was not the case. The carpet in the room was heavily stained (actually filthy). I requested another room and, after waiting an hour and a half, I was given a new room. Unfortunately, the staff never checked the room and it was in worse shape that the first one. My daughter and I tolerated it rather than going through the process again. I called the hotel when I got home and the only solution that was proposed was reversing my parking charge. They seemed uninterested. Until this hotel improves it's cleanliness and room maintenance, I would not recommend it.
October 14, 2013
Rated 5 out of 5 by BillPlbgEng price should include internet
For as high as the price was it should have included in-room internet at no additional charge.
November 4, 2012
Rated 5 out of 5 by MarkTexNYC One of my favorite domestic Westins
I've stayed at more than 20 Westins domestically, and I think I can say that this is my favorite. It's a beautiful property with impressive design.
The staff is incredibly professional, on-the-mark and as an SPG platinum guest -- the provided ample recognition and amenities.
During both of my stays I was upgraded to a large corner suite on one of the top floors. I can't speak highly enough to how impressive these suites are...especially for a business traveler.
Restaurant is great with excellent specials and an outdoor seating area. Super convenient self-parking to save the company some money.
Will stay here every time I'm in Charlotte.
March 4, 2012
Rated 1 out of 5 by Traveler272 Cold Rooms
It was 26 degrees in Charlotte, and my 1st room had no heat. It took forever for maintenance to come check the heat, so I moved to a second room. The second room smelled like smoke and was supposed to get a non- smoking room. After a switch to a third room I was frustrated to find that there was no heat in there either. at 1030pm Maintenance/Engineering came up and assured me that I wasnt just making it up, and that the heater was in fact blowing out cold air. Adjustments were made and then the heat began to work. For what its worth, the manager took care of the valet parking and two meals but needless to say I will not stay here the next time Im in Charlotte.. The complimentary meals and valet were not worth sitting in the cold and putting up with the guest services employee on the phone that seemed less than thrilled that I made several calls/complaints.. Oh yeah forgot to mention that the extra door lock was busted on the door. No thanks
January 28, 2013
Rated 5 out of 5 by Striker66 Enjoy sitting in lobby
Enjoyed the breakfast, sleeping was great,
convenience to elevators and navigating hotel
November 17, 2014
Rated 2 out of 5 by FreqntTrvler The Worst SPG property I've stayed at
The only positive thing about this property are the employees that work here. I've stayed at this Westin on several occasions and each time it's gets progressively worse. They changed the shower heads, which used to be the best feature in the rooms. There is absolutely no SPG recognition. No free water, club room or other amenities offered at almost all other SPG properties. If you are ever coming to Charlotte, do yourself a favor and stay elsewhere.
March 1, 2013
Rated 4 out of 5 by wigstheome Solid and Dependable Westin
Consistently solid Westin. Platinum status always recognized, but don't expect suite upgrades as the hotel has very few. Rooms are comfortable, albeit on the small side. Food in Embers (hotel restaurant) is usually pretty good, and the workout facilities are better than average. Hotel is situated adjacent to the Convention Center and is extremely convenient for meetings in Uptown, and is a short drive to/from CLT or South Park.
March 22, 2012
Rated 1 out of 5 by Waitedtoolong Add 30 mins to your itinerary for Check-in
Entered the lobby at 5:03pm. Only 2 people working check-in counter and the line to check in was 10 people deep. At 5:35 we were finally able to begin the check-in process. Finally got to our room at 5:45.
October 20, 2014